Rafferty Subaru
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I will only go to Rafferty from now on.
Written byon 02/09/2021
I made the mistake of purchasing a used "pre-owned" certified Subaru from a competitor of Rafferty. A year after purchasing it we took it back to the same place we bought it only to be told the brakes were bad. They said it was our fault for having "aftermarket" brake pads on the vehicle. I went ballistic on the service person AND the sale manager. After threatening to expose the fraud on social media they fixed it for free. I took the vehicle to Rafferty to see if the work was done correctly and after an inspection by them said it was done correctly. After that experience of going to my local Subaru dealer, I'll drive an extra 20 minutes to Rafferty for service and for any further Subaru purchases in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Rafferty Subaru on 02/09/2021
Dealer Response
John - We are glad to hear that you received the straightforward service you deserve from our team. Thank you for allowing us the chance to assist you! We look forward to working together in the future and truly appreciate you taking the time to write a review.
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