Spitzer Acura
Customer Reviews of Spitzer Acura
Review type:
Frank’s RDX Review
Great
by NETTER on 06/30/2025Explained future work needed. Work was completed in a timely manner.Great service as always.
by Dale Kaasick on 06/10/2025Lane C. (not sure how to spell his last name)is my service advisor and he and his staff have always taken excellent care of my vehicles. I got to meet the mechanic this time, Keith, as he showed me how bad the front brakes were on my car.… Lane knows that I usually do brakes and oil changes myself. So he gave me the option to have a look and decide what to do. I let them do the work and I have zero complaints.Dale, thank you for your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that Layne and Keith took great care of you and your automotive needs. We wish you safe travels! Please do not hesitate to give us a call if you ever have any further questions or concerns.
Frank’s RDX Review
by Frank Fereday on 05/24/2025updated 05/29/2025When we stopped at Spitzer Acura last Saturday we were assisted by Jeremy Benson. Jeremy did an excellent job of explaining the features of the RDX vehicle and the different RDX model types available. After some give and take we settled… on price for a demonstration model they had in the showroom. There was no pressure to take the deal. Jeremy helped us by presetting some preferences and radio stations when we picked up the vehicle. Overall an excellent buying experience,Thank you for your positive review, Frank! We are honored that you took the time to visit us, and we are glad that Jeremy provided you with a top-notch and informative experience. It is our pleasure to assist you in any way possible. Congratulations on your new RDX!
First pick and the best pick for dealer!
by Megan and Branden on 05/01/2025David Kalp is overall pleasing to deal with. Spitzer staff was very welcoming. If anyone is in the looking to buy an Acura then I would definitely recommend Spitzers.Megan and Branden, Providing immaculate service is so important to us here at Spitzer Acura and we are glad that David's efforts met your satisfaction and recommendation! We are thrilled to know that he was very welcoming and pleasing to deal with. Congratulations on your new vehicle- behalf of the entire team!
Very happy with Spitzer Acura
by Karlin Lamberto on 04/29/2025Working with Lynn Osborn was a pleasure. Easy and smooth. Will buy from her again.Karlin, We are grateful for you leaving Lynn this extraordinary review! We are pleased to know that she was a pleasure to work with and made the process easy/smooth. We warmly congratulate you on your new vehicle- behalf of the entire Spitzer Acura team!
Always a good experience
by Tanya on 04/22/2025The service department has treated both my Acuras and me very well over the years. I know I can count on the staff to take great care of my cars and give me good advice .Tanya, thank you for your wonderful review! We are honored that you have continuously confided in us with your automotive needs over the years, and we are glad that our team consistently provides you with top-notchy service. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Great experience!
by MAP on 04/01/2025updated 04/09/2025Always a great experience with Spitzer Acura when I bring my car there for service. Keith Knowlson is always helpful and nice and takes care of my car.Thank you for taking the time to rate our dealership. We are happy to hear that Keith consistently takes great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Pressure-Less
by EJ on 03/31/2025We have friends that have purchased cars at other dealerships and they all mention the pressure from the sales department. Our salesman, Dave Kalp, was very personable and laid back. There was absolutely no pressure from the sales… department. Also, our trade was an Acura that was purchased at Spitzer and serviced by them. We always had good service from this dealership. If you are looking to purchase a vehicle, new or used, we would recommend Dave and Spitzer without hesitation.EJ, Thank you for leaving Dave this positive review and recommendation! Providing a smooth, pressure-free experience is always our goal, and we are glad that Dave's efforts met your satisfaction. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Spitzer the Best
by Richard Totten on 03/03/2025My customer service rep Layne Ciminel was courteous and very knowledgable. Great person to deal with. I have had 2 acuras serviced at Spitzer with Layne.Thank you for your excellent review, Richard! We are honored that you have continuously confided in us with your automotive needs, and we are glad that Layne consistently takes great care of you. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Awesome service
by Frank Slavinski on 02/27/2025Layne and Al Malone are outstanding service folks for Spitzer Acura, they are the main reason I am on my 5th Acura, service and having empathy for the customer are their trademarksFrank, Thank you for your very kind review and continued loyalty to- Spitzer Acura over the years. We are delighted to hear that one of the reasons that you keep coming back to see us is our exceptional service! Al will be thrilled to hear your very kind words, thank you.
Spitzer Acura is the way to go!
by Mary C on 02/22/2025Layne Ciminal always has my back and takes real good care of me and my car.Thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that Layne has been able to provide you with quick and convenient vehicle repair services. Your complete satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call.
Great service and comfortable waiting area!
by Kellie on 02/19/2025Good service and comfortable waiting area with snacks and refreshments while you wait!Thank you for your positive review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that our team provided you with top-notch service. We hope to see you again the next time you are in need of automotive service.
Great Service
by DCalabrese on 02/15/2025Layne Ciminel got me checked in for my oil change and tire rotation. He was very friendly and explained everything clearly. Always a good experience at Spitzer!Thank you for sharing your positive experience with us. We are glad that Layne was both kind and informative throughout your service visit. We wish you safe travels and we hope to see you again the next time you are in need of automotive service.
Acura service
by RJK on 02/14/2025Layne was excellent. Made a 7:30 appointment. He took the vehicle immediatly for inspection and emmissions. I was out of there at 8:30. Great service.Thank you for your positive review! Providing a quick and efficient experience is always our goal, and we are glad that Layne's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
A sound that wasn’t what I thought it was
by Scott on 01/08/2025updated 01/15/2025Went in for service due to a sound coming from the back of my car. Thought it was a possible break issue. The tech went for a ride with me to see if he could hear the sound it was making. Long story short, someone had put the spare tire in… my car upside down which was the culprit for the noise. There was no charge for this where I could have easily been taken for a “brake” repair. Very honest people and I appreciate everything they’ve done for all my Acura vehicles.Scott, Thank you for your very kind review. We were very happy to help you with your vehicle and help you get the tire's fixed on correctly. We strive to serve each customer with top-notch customer service. So it isn't a surprise that our team was able to assist you. Safe travels!
Spitzer Acura’s “Super” Lynn Osborn
by Andrew on 01/02/2025Professional, Accommodating, Courteous, Knowledgeable, Kind, Compassionate and Understanding are the terms that best describe Lynn Osborne at Spitzer Acura. She made our buying experience pleasant and comfortable. Spitzer should be proud to… have her as an employee.Andrew, Thank you for letting us know you had a great experience at our dealership and we hope that you are enjoying your new vehicle. Lynn will be over-joyed to hear that you added her in your stellar review, thank you! We look forward to your first automotive services, you will be amazed by our service team! Safe travels.
2023 Fisker Ocean four wheel alignment
by Ilya Obedientov on 12/06/2024I brought a third party car 2023 Fisker Ocean four wheel alignment. Technical advisor Layne Ciminel was very knowledgeable and made my appointment smooth and pleasant. I highly recommend Spitzer Acura dealership and Layne Ciminel in… particular.Lane was a clear, nonsense guy who I felt had my best interests
by Dave G on 11/26/2024Professional and CompetentExcellent Service
by Phil on 11/06/2024I recently had the pleasure of visiting Spitzer Acura for a routine service appointment, and I must say, the experience exceeded my expectations. From the moment I arrived, I was greeted with professionalism and courtesy, setting the tone… for a positive visit. Layne Ciminel, the service associate who assisted me, was exceptional. Layne was not only knowledgeable but also incredibly honest and transparent about the services my vehicle required. It's refreshing to work with someone who prioritizes customer trust and satisfaction. The service was completed on time, as promised, which I greatly appreciated given my busy schedule. Layne kept me informed throughout the process, ensuring I understood what was being done and why. This level of communication and commitment to customer care is rare and truly commendable. Overall, my experience at Spitzer Acura was outstanding, thanks in large part to Layne Ciminel's dedication and professionalism. I highly recommend their services to anyone in need of reliable and honest car maintenance. I will definitely be returning for future service needs!Phil, Thank you for taking the time to leave us this amazing review! Your safety and satisfaction are our utmost priorities, and we are glad that Layne took exceptional care of you and kept you well informed throughout the process. It is an honor to have earned your kind recommendation. We look forward to continue serving you and your vehicle with our best care in your visits to come!
State inspection
by Tim on 10/25/2024My service guy did an excellent job letting me know how long it would take and explained everything afterward.Tim, Providing quality and efficient service is so important to us here at Spitzer Acura and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they did a excellent job letting you know how long it would take and explained everything afterward. We wish you safe travels until we meet again!
Acura MDX-S
by Beth on 09/26/2024Went in for oil change and saw the Acura MDX-S on show room floor and just fell in love with it. My salesman Christopher Griesmer sold me my first Acura RDX about a year in a half and he was amazing. I noticed Chris came in early and he was… more than willing to start early and make another buying purchase quick, fast and a great experience. Everything went smoothly including the finance department! 5 stars for sure!Beth, We are grateful for you leaving Chris this extraordinary review! We are pleased to know that Chris was amazing and made the process quick and fast. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new Acura MDX S- behalf of the entire Spitzer Acura team!
Thank you for your positive review, Frank! We are honored that you took the time to visit us, and we are glad that Jeremy provided you with a top-notch and informative experience. It is our pleasure to assist you in any way possible. Congratulations on your new RDX!
by Spitzer Acura on 05/30/2025