Customer Reviews of Steve Moyer Subaru
Review type:
Owner
Good enough
by Los18102 on 02/03/2020The service reps were very friendly. Went through the express service and that’s what I got. They really didn’t seem to care why I was really there. Had them change my wiper and I swear they used the same ones, because when it rains it’s… the same thing I went on for.Thank you for your review and feedback. Have a nice day.
Ruby red pearl
by Jimmer439 on 01/18/2020Friendly, courteous professionalHi Jim, thank you for the 5-star review and feedback! We're glad you found our team to be friendly, courteous and professional. We appreciate the compliment, and we just wanted to offer a friendly reminder to please contact us if you ever have questions, and we'll always do our best to be helpful. Have a great day!
Best Place to Purchase your Subaru
by JenniferJane on 03/09/2019Best car buying experience possible. Chris and Nat made the entire process not only easy, but fun. Nat was sincere and had great communication with us throughout the entire process. I have always had excellent experiences with the… service department in the past as well. I absolutely love my new purchase and would only consider Steve Moyer in the future. Thank you to everyone who helped me with the new car!Hello Jennifer, thank you very much for your 5-star review! We really appreciate reviews and feedback as they help us learn how people like yourself feel about their experiences at Steve Moyer Subaru and we are so pleased to find that you had an exceptional experience, we'll pass along your compliments to Chris and Nat, you'll totally make their day! Thank you again for the 5-star review and please, feel free to contact us if you ever have questions, we'll always do our best to be helpful. Have a great day!
Steve Moyer Subaru body shop
by PeteMac on 01/16/2019Overall, very good. Repairs for no-fault accident damage where the at fault party has no insurance and so I was out my deductible and for rental car. They gave me a very low daily rate and did not charge me for the weekend since they were… not open on Saturday for me to get my car. Repairs were excellent.Hello PeterMac, thank you very much for your 5-star review! We really appreciate reviews and feedback as they help us learn how people like yourself feel about their experiences at Steve Moyer Subaru and we are so pleased to find that you had an exceptional experience! Thank you again for the 5-star review and please, feel free to contact us if you ever have questions, we'll always do our best to be helpful. Have a great day!
Good Value & Walk In Service
by FAHHamburg on 10/31/2018Service performed was very satisfactory and within time frame promised. Nice waiting area and snacks. Free car wash too.Hello and thank you very much for your 5-star review! We really appreciate reviews and feedback as they help us learn how people like yourself feel about their experiences at Steve Moyer Subaru and we are so pleased to find that you had an exceptional experience! Thank you again for the 5-star review and please, feel free to contact us if you ever have questions, we'll always do our best to be helpful. Have a great day!
Steve Moyer Subaru
by Tommymur on 08/21/2018updated 08/31/2018Satisfactory.Inspection
by Roberta on 08/20/2018updated 08/31/2018Was very unsatisfied this time..outrageous labor costs for simple service..didn't listen to my requests.never checked brakes or rated for inspection..charged 51 dollars to drive my car to reset a simple warming light on dash....ridiculousSteve Moyer Subaru Rocks!
by APotter on 07/12/2018Professional, courteous, clean service department.They go above and beyond
by K3NVE1T on 01/03/2018I have been taking my cars to Steve Moyer Subaru for years. When I decided to get my newest Subaru I was able to buy an extended warranty and the people at Steve Moyer Subaru are great to me even though most of the work they do for me is… under warranty. I love my Subarus and it is nice to bring my cars to a dealership that treats me with respect. They give me a complimentary loaner car when I need it and they are cool enough to let me into the shop to talk with the master technicians who work on my cars. Great place to have your cars maintained or repaired. Good people.Don't Look Back - Your're Not Headed That Way!
by PistolPetez34 on 03/15/2017The following review constitutes my opinion based on my (and my familiy's) experience here: Early last year I was helping my sister purchase a new AWD-equipped car to deal with snow on long commutes. Saw Subaru new car incentives… advertised and called ahead to make arrangements. Here's how it went down: 1. Advertised prices were not even remotely honored. Not sure how you folks manage to look your customers in the eye. Especially the old German sales guy with the beat up face (John was it?). Wow he was useless. The manager (short round one) he kept running back to like some sort of unhappy child was almost equivalently useless. (For reference sis's credit score is over 800). These two [non-permissible content removed] would have been better off flipping whoppers down the street. 2. Extremely low offer on used car trade in. It was ridiculous and insulting. Could not even begin to take it seriously. 3. No customer service skills or attempts with dialogue that bordered on plain rude.. These fine folks acted like me and my family were some sort of annoying burden to them though it''s people like us that keep these people employed. The demeanor appeared generally dismissive and apathetic. This was perhaps the most offensive part. 4. New car selection was quite limited on top of it and the location was not comfortable. Rather cluttered and stuffy. This took place early 2016 and I am a busy man. This experience was so terrible, I am compelled to leave a review this far off. I can't make this up. If this was the only car dealership around I would elect walking to work. In resolution we obviously got out of there quickly before wasting anymore of our precious time. We all work hard much like anyone else and did not see any value in pursuing any business here. The next day my sister was driving a brand new SUV home from a dealer down the road. The people at the other place bent over backwards to make her feel important and valued - and that her hard earned money was being spent on a purchase of value. She got a great deal. Even her trade in got 3.5x more than the offer here, and she is happy as a clam. In fact, the service at the other place was so stellar that my mother unexpectedly bought another SUV from them about a month later. I will likely be buying one to from the other place some time in the spring. In short, you guys really cost yourselves some good business from a good, hard-working family. Please do not bother with any reconciliation messages as your damage has been more than done/ Lost this business forever. Again, just my opinion, based on prior experience.Epitome of Incompetence
by 2008clubman on 02/28/2017The body department of Steve Moyer Subaru managed to get every detail of service wrong. I was referred to this shop by a colleague. The estimator, who I surprisingly just found out is the Body Shop Manager, took pictures of the body damage… on my 2008 Mini Clubman. When I explained that the headlight and wiper reservoir were both damaged, he said he would make note of it and repair them. Scheduling a repair for the minor fender and hood damage was over two months out. The repair was to take three to four days. I dropped my car off on the scheduled day of Feb. 13. On The 16th, I received a call saying that they did not even look at my car yet, but would try to get me in real soon and I should have my car back the next Wednesday. I called that Wednesday and it still was not done. The next day, I get a call saying the car is ready to be picked up. Now fully aware of there incompetence, I ask if the headlight and washer reservoir were repaired. The body manager had no idea and had to go check. The reservoir was not repaired, but he said they would order it and put it in the next day, first thing. When asked about the headlight, the body shop manager gave a half-hearted answer yes which I did not believe. Friday, the car was still not ready, but he said it would be done and I can stop by Monday to pick it up. Monday, today, I get dropped off to pick up the car, which is washed and waxed in the lot. Body shop manager says that they did not get the reservoir in and I can maybe pick the car up tomorrow. He said he called me 15 minutes before I arrived, but when I checked my phone there is no message. He tells the receptionist to put me in one of their loaner cars, because he clearly does not know how to deal with his own failure. I tell them that I don't want one of their cars and to give me my car back and I would put the reservoir in myself. Miraculously, the body manager comes back with the part that he said did not come in and gives it to me. I pay and take my car. The body work they did was shoddy. The paint had many dimples in it. The ridge under the hood was rough and you can still feel the dents. The tolerances on the hood to bumper gaps were marginally acceptable at best, but that is being generous. They tried to buff out scratches in the headlight, but it is still all scratched up. The technician did not repair the headlight. They sort of propped it upwards. By the time I got home, it was pointed down again from hitting a bump. The bio on the webpage says the body manager has been employed here since 1973. Perhaps it's time for him to move on, because he certainly has no clue on what is going at the workplace he is supposedly managing. This place is an absolute embarrassment, with their lies and inability to say the words, "I apologize". They had my car for fifteen days for what should have been four at most, and they did not satisfy their commitments. Never again will I return to this mismanaged mess.Service refused warranty on Anti-lock brake Safety System
by NoWarranty on 11/25/2016On November 11, 2016 I was denied ABS warranty service on my 2014 Imprezza. This warranty cost $1800.00 and is the best available from Subaru., The dealership refused to repair the Anti-lock brake safety system but they did repair a light… switch and an axle clamp under warranty. They attempted to charge me $475 for the ABS repair and I walked away disgusted. To be fair, the Subaru mechanic and the Service advisor David Lengel were quality professionals and excellent communicators but once Service Manager Corey Yerger got involved things quickly deteriorated into a fierce argument. This loud argument was within earshot of at least 15 customers. There is no privacy in this dealership. I stood my ground against his variety of changing excuses and I continued to remind him that I had asked him 4 times to see his excuses in writing but he refused. He said he documented my car in the service record 'notes'. I now know that his excuses were not true and I wish to challenge his claims with Subaru Customer Service but I need the Service record and notes to do that. I have contacted the dealership 4 times seeking my Service record and notes but so far that has not happened. Using the Subaru mechanics accurate diagnosis, I purchased the part and repaired the car myself and all safety systems and everything else is working fine. Thank you, Subaru mechanic.We are more than happy to do all warranty repairs. Subaru pays us for doing the work, the same as a customer would if it was not covered under warranty. We did all of the repairs Subaru authorized us to do(as stated above). Unfortunately in this case, the uncovered repairs where determined to have been caused by the customer attempting to do his own work which then resulted in additional damage being caused to the car. The Subaru warranty covers any defects caused by the manufacturer. They do not cover issues determined to have been caused by customers.
IF YOU'RE LOOKING FOR A USED CAR - RUN ELSEWHERE!!!
by cathys4 on 10/02/2016My advice, if you are looking to purchase a used car - RUN ELSEWHERE! Hands down the WORST experience I have ever had while looking to purchase a used car. I spent the morning reviewing their used inventory and reading reviews about… the dealership. Due to the low sticker prices, I decided to drive 45 minutes to get to this dealership. The old adage,"You get what you pay for", never rang truer. I called ahead and spoke with John Senick. He offered to be available for me as I had limited time. When I arrived he was helping another customer. He handed me off to a trainee and said he would be with me in 5-10 minutes. No problem. The trainee and I viewed the cars which were not detailed (not what I'm accustomed to). Then the test drives - each car we pulled out of the parking lot had obvious problems - terrible noises, heinous exhaust issues, bad brakes! I felt bad for Victoria because she had no explanation for how these cars made it past their 152 point inspection. THESE WERE SUPPOSED TO BE CERTIFIED CARS!!! When we explained to John (who was now an hour into the deal he was working when I came in) that things did not go well - he shrugged his shoulders and said, "Well what do you want me to do?" NO APOLOGIES, NO DEFENSE, NO - Let me get another salesperson to help you!!! Irritated, I asked to speak with a manager and got the worst of their customer service yet from Tim Stork. SAME TONE, SAME RESPONSE as his salesperson. Infuriated at this point, I chose to spend more time waiting to speak with his manager, Jon Schappell, who finally offered a half-concerned, apology. This company gets good reviews for new car purchases. Most of the negative reviews come from their USED car business. I should have listened to the negative reviews that morning and I hope that you do now. There are too many good dealerships to waste your time and money at this one.I apologize that you did not have a great experience when you were here. This is not a fair representation of how we do business. Our pre-owned vehicles all undergo a thorough inspection and only the best make it to our retail lot. On this particular day, we were extremely busy in sales and a trainee was helping out, doing her best. We try to train for every situation, but the car business is complex, and some things can only be learned over time, with experience. The vehicles in question were of fine quality, but the brakes had developed surface rust from sitting on the lot without being driven for a week or two, which is normal even brand new vehicles. After just using the brakes a few times, the surface rust comes off, and the brakes are fine. This was Victoria's first time experiencing this, so she didn't know how to respond. Regardless of the explanation, it is not the level of service we strive to achieve and we are always working to get better. --Eric Moyer
Pleasantly Surprised!
by Baldy_Lockes on 09/30/2016I stopped by the Steve Moyer dealership yesterday morning just to look at the 2016 CrossTrek and to see if I would qualify for financing. Before I knew it, I was leaving in a new 2016 CrossTrek with a smile on my face! Chris Harvin met me… at the door; this guy was on point. Answered my questions without the BS and made me feel comfortable. One thing led to another and he comes out of the office with a number I couldn't believe. I signed the paperwork with Mike Hiebler, another great guy who won't bog you down with BS. Both Chris and Mike hustled to meet my time deadline and really showed that they were sensitive to my schedule. When you go to the dealership, I would recommend you ask for Chris. He won't treat you like a sale - I didn't get that feeling from anyone there. I have nevernever had such a positive experience from a car dealership.Great deal
by BlueS207 on 04/18/2016The experience at Steve Moyer Subaru was fantastic. We negotiated for the car online. The paperwork was ready at our scheduled time. The delivery was made very special when Ken Veit spent several hours reviewing the vehicle with the new… driver to explain and demonstrate all the functions. We truly enjoyed the experience.Wife was taken for an extra lease payment
by hoser1268 on 04/01/2016My wife turned in her lease early. We had not planed this so 2 days prior we made her lease payment. I went there to look at new cars because she only had 2 months left on lease. The salesman was very nice and gave up a good deal on an new… lease. We made the appointment the trade in her car. After we made the deal I remembered that we just made a payment on the old car and we wanted it back. The salesman said we would have to get it back from the bank. When I contacted the bank they informed me that our payment was incorporated into the payoff amount on our car. When I told the dealer this he said there was nothing he could do about it. This [non-permissible content removed] me off. Had I known I would have kept the car for another month and traded it in before next payment was do.The car was immaculate and under mileage. They were great until we signed out paperwork then they could not care less. They didn't even off us anything. This was our second car from then and will be our last. They will never get another dime from us our any of our friends. To lose a good customer over a lease payment is foolish on their part.Online Sales...Save a Bundle 2016 Impreza
by tinkkerbelle on 02/10/2016Internet forums to start my research from subaruoutback dot org website lead me to best online price quote on East Coast from Linda Verbeten thru Steve Moyer Subaru. ETA took 9 weeks for custom order, flawless transaction finish with Ken… Veit who even took care to have one-way Enterprise car rental returned. Outstanding group & facility geared to customer comfort while waiting room had tv, snacks, clean. WOULD BUY AGAIN!!! YES YES!!!Purchase of 2016 Outback Limited
by fatboy88 on 02/01/2016We had a great experience at Moyers'. The price was good, we were in and out with extras added on the car within a few hours. The sales group could not do enough for us!!Sales Experience
by brittnywinter on 12/14/2015I was very unhappy with my overall experience at Steve Moyer Subaru. First two times I went in, I was in an hour before closing time and both times I was rushed out the door. I was never taken seriously. I wanted details about the car I was… planning to buy. In my opinion, it was pretty simple - I already had the car planned out I wanted to buy. I am a young woman and that's how they treated me - little to no respect. My father drove 7 hours up to the dealership and took a day off out of his busy schedule to sign paperwork. I understand Subaru has a "company policy" that they cannot have the paperwork shipped but they were very rude to my father on the phone and told him that it was against federal law. We do not take kindly to being lied to - it is not federal law. I have worked for two dealerships - both that allowed power of attorney to send the paperwork out to be signed if a person could not be available at time of signing. The finance gentleman was kind and rushed through all the paperwork - which I didn't mind since it was Friday and I knew everyone just wanted to get out and go home. Lastly, my car was only 3/4 full of fuel which I was promised a full tank. They also told me the car would be fully detailed and the car had smudges and was horribly dirty on the outside. My father and I were very upset with the quality of whatever "full detail" they did on the car. The mirrors and windows are all still hazy. I understand I was helped with financing but at the end of the day, I bought a $31k car and was treated with the worst service possible. I will be calling Subaru of North America to state my opinion - I wouldn't want the next person going through what I had to. Car buying process should be easy, not a headache, and no person deserves to be treated the way my father and I were.I'm sorry you were not satisfied with your experience, but much of this is untrue and one-sided. For legal and confidentiality reasons, I am unable to publicly discuss the details of this situation, nor would I want to go into detail in public. Just know that there are two sides to this story. You are welcome to come in and discuss it civilly with us, but raising your voice and making an unnecessary scene again in our showroom as you did last evening will not be tolerated. We have a wonderful staff and they and any customers who are here should not have their experience ruined by that sort of behavior. Not mentioned above is that after it was brought to our attention, we did fill the customer's gas tank, we cleaned the car a second time, and we did give the customer a free oil change. Some people will never be satisfied. Overall, our people did right by this customer. We delivered everything we promised in a professional manner. Be assured that we always do everything in our power to satisfy every customer. Our complete focus is on delivering an exceptional experience. Lying and deceiving is bad for business and something we do not do. My family has run this company honestly for over 40 years and that will never change. However, sometimes people make demands of us that would require us to break a law to meet their demands, and that is something we simply will not do, even if other dealers are willing to do it and get away with it. We run a clean and honest business and if someone demands that we do otherwise, we respectfully decline doing business with them. Those customers are have the option of doing it the only way we are able to do it, which is sometimes less convenient. They don't like it, but without breaking the law that is the only choice we have. Thousands of people each year come back again and again for the great service we are committed to providing to them. For many consecutive years we have achieved the top level in the country for customer satisfaction. And we work each day to be a little better than the day before. That is how we run our business and what any reasonable person can expect from their experience here. --Eric Moyer, Vice President
I'm sorry you were not satisfied with your experience, but much of this is untrue and one-sided. For legal and confidentiality reasons, I am unable to publicly discuss the details of this situation, nor would I want to go into detail in public. Just know that there are two sides to this story. You are welcome to come in and discuss it civilly with us, but raising your voice and making an unnecessary scene again in our showroom as you did last evening will not be tolerated. We have a wonderful staff and they and any customers who are here should not have their experience ruined by that sort of behavior. Not mentioned above is that after it was brought to our attention, we did fill the customer's gas tank, we cleaned the car a second time, and we did give the customer a free oil change. Some people will never be satisfied. Overall, our people did right by this customer. We delivered everything we promised in a professional manner. Be assured that we always do everything in our power to satisfy every customer. Our complete focus is on delivering an exceptional experience. Lying and deceiving is bad for business and something we do not do. My family has run this company honestly for over 40 years and that will never change. However, sometimes people make demands of us that would require us to break a law to meet their demands, and that is something we simply will not do, even if other dealers are willing to do it and get away with it. We run a clean and honest business and if someone demands that we do otherwise, we respectfully decline doing business with them. Those customers are have the option of doing it the only way we are able to do it, which is sometimes less convenient. They don't like it, but without breaking the law that is the only choice we have. Thousands of people each year come back again and again for the great service we are committed to providing to them. For many consecutive years we have achieved the top level in the country for customer satisfaction. And we work each day to be a little better than the day before. That is how we run our business and what any reasonable person can expect from their experience here. --Eric Moyer, Vice President
Good internet experience
by lovemysubaru3 on 11/12/2015While car shopping, I registered on Edmunds.com and was contacted by Steve Moyer Subaru. They gave me a competitve price which the local dealership would not match. I traveled about 25 miles but it was worth the trip. I only wish the… dealership was closer to my home.Steve Moyer Subaru is THE BEST
by GoToCarguy on 09/24/2015After extensive shopping and checking out all the other brands, we decided on and purchased a new 2015 Forester for my wife in January 2015 and were extremely impressed with Linda Verbeten and Steve Moyer Subaru's entire online sales staff.… Their pricing beat everyone in a 30 mile radius of my home including a Subaru dealer only 6 miles away all with the utmost in courtesy and absolutely no no adversarial encounters at all. Now I am a serious car hobbyist working in the restoration business and currently own a vintage Corvette and Mustang. I know, live and love cars. After 8 months of ownership, I was so impressed with my wife's Forester that I sold my beloved 1998 Jeep and purchased a 2016 Forester for me. In addition, for years I have been the trusted "go-to" car guy among all our family and friends. To date, I have sent two friends to Steve Moyer Subaru and each purchased a new Subaru. I would not hesitate to send anyone there! In conclusion, both sales experiences (as well as service) were very enjoyable and I actually acquired a new friend in our sales rep, Ken Veit, also a true "car guy". Thanks, Joe
Subaru Crosstrek
Subaru Forester
Subaru Outback
Subaru Legacy
Steve Moyer Subaru has been in business for over 30 years. Six members of the Moyer family are employed here, so this is not your typical car dealership. We think of our customers as friends and our employees as family. Your satisfaction will always be our top priority. Let our dedicated sales staff help you find the vehicle of your dreams. Our no-pressure policy will make your auto shopping experience fun and easy. Our goal is to provide you with such an enjoyable experience that you become a customer for life. We proudly serve the Berks and Schuylkill County areas including Reading, Hazelton, Allentown, Lancaster and Limerick, PA.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Diane Obrien, WOW, Thank you for the kind words! We appreciate the excellent rating. We appreciate your business and are happy to have you as a part of the Steve Moyer Subaru family!
by Robert J. Fruscella on 05/30/2024