Steve Moyer Subaru

My advice, if you are looking to purchase a used car - RUN ELSEWHERE! Hands down the WORST experience I have ever had while looking to purchase a used car. I spent the morning reviewing their used inventory and reading reviews about the dealership. Due to the low sticker prices, I decided to drive 45 minutes to get to this dealership. The old adage,"You get what you pay for", never rang truer. I called ahead and spoke with John Senick. He offered to be available for me as I had limited time. When I arrived he was helping another customer. He handed me off to a trainee and said he would be with me in 5-10 minutes. No problem. The trainee and I viewed the cars which were not detailed (not what I'm accustomed to). Then the test drives - each car we pulled out of the parking lot had obvious problems - terrible noises, heinous exhaust issues, bad brakes! I felt bad for Victoria because she had no explanation for how these cars made it past their 152 point inspection. THESE WERE SUPPOSED TO BE CERTIFIED CARS!!! When we explained to John (who was now an hour into the deal he was working when I came in) that things did not go well - he shrugged his shoulders and said, "Well what do you want me to do?" NO APOLOGIES, NO DEFENSE, NO - Let me get another salesperson to help you!!! Irritated, I asked to speak with a manager and got the worst of their customer service yet from Tim Stork. SAME TONE, SAME RESPONSE as his salesperson. Infuriated at this point, I chose to spend more time waiting to speak with his manager, Jon Schappell, who finally offered a half-concerned, apology. This company gets good reviews for new car purchases. Most of the negative reviews come from their USED car business. I should have listened to the negative reviews that morning and I hope that you do now. There are too many good dealerships to waste your time and money at this one.