Steve Moyer Subaru
Dealership Sales Review
I was very unhappy with my overall experience at Steve Moyer Subaru. First two times I went in, I was in an hour before closing time and both times I was rushed out the door. I was never taken seriously. I wanted details about the car I was planning to buy. In my opinion, it was pretty simple - I already had the car planned out I wanted to buy. I am a young woman and that's how they treated me - little to no respect. My father drove 7 hours up to the dealership and took a day off out of his busy schedule to sign paperwork. I understand Subaru has a "company policy" that they cannot have the paperwork shipped but they were very rude to my father on the phone and told him that it was against federal law. We do not take kindly to being lied to - it is not federal law. I have worked for two dealerships - both that allowed power of attorney to send the paperwork out to be signed if a person could not be available at time of signing. The finance gentleman was kind and rushed through all the paperwork - which I didn't mind since it was Friday and I knew everyone just wanted to get out and go home. Lastly, my car was only 3/4 full of fuel which I was promised a full tank. They also told me the car would be fully detailed and the car had smudges and was horribly dirty on the outside. My father and I were very upset with the quality of whatever "full detail" they did on the car. The mirrors and windows are all still hazy. I understand I was helped with financing but at the end of the day, I bought a $31k car and was treated with the worst service possible. I will be calling Subaru of North America to state my opinion - I wouldn't want the next person going through what I had to. Car buying process should be easy, not a headache, and no person deserves to be treated the way my father and I were.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes