Steve Moyer Subaru

The following review constitutes my opinion based on my (and my familiy's) experience here: Early last year I was helping my sister purchase a new AWD-equipped car to deal with snow on long commutes. Saw Subaru new car incentives advertised and called ahead to make arrangements. Here's how it went down: 1. Advertised prices were not even remotely honored. Not sure how you folks manage to look your customers in the eye. Especially the old German sales guy with the beat up face (John was it?). Wow he was useless. The manager (short round one) he kept running back to like some sort of unhappy child was almost equivalently useless. (For reference sis's credit score is over 800). These two [non-permissible content removed] would have been better off flipping whoppers down the street. 2. Extremely low offer on used car trade in. It was ridiculous and insulting. Could not even begin to take it seriously. 3. No customer service skills or attempts with dialogue that bordered on plain rude.. These fine folks acted like me and my family were some sort of annoying burden to them though it''s people like us that keep these people employed. The demeanor appeared generally dismissive and apathetic. This was perhaps the most offensive part. 4. New car selection was quite limited on top of it and the location was not comfortable. Rather cluttered and stuffy. This took place early 2016 and I am a busy man. This experience was so terrible, I am compelled to leave a review this far off. I can't make this up. If this was the only car dealership around I would elect walking to work. In resolution we obviously got out of there quickly before wasting anymore of our precious time. We all work hard much like anyone else and did not see any value in pursuing any business here. The next day my sister was driving a brand new SUV home from a dealer down the road. The people at the other place bent over backwards to make her feel important and valued - and that her hard earned money was being spent on a purchase of value. She got a great deal. Even her trade in got 3.5x more than the offer here, and she is happy as a clam. In fact, the service at the other place was so stellar that my mother unexpectedly bought another SUV from them about a month later. I will likely be buying one to from the other place some time in the spring. In short, you guys really cost yourselves some good business from a good, hard-working family. Please do not bother with any reconciliation messages as your damage has been more than done/ Lost this business forever. Again, just my opinion, based on prior experience.