Lexus of Portland
Customer Reviews of Lexus of Portland
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54 sales reviews
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New Lexus owners
by T/ C Pollard on 09/07/2020updated 09/14/2020We went to the dealership as Costco customers. The experience didn't match up with what Costco had told us to expect & that was somewhat confusing. We asked questions until we got answers that satisfied us. The salesman was very nice,… knew everything about the cars we were interested in. The IT guy assigned to help us with all the new technology was a marvel; I'm sure we will see him again as we get more familiar with the car. Our only complaint was that sometimes the response to emails or texts was a little slow, but that could have been our situation which required us to make a decision fairly rapidly.Lexus of Portland r - 2020 Lexus RX 350
by GregPDX on 08/13/2020I leased my new RX from Lexus of Portland. I was very pleased with their great service, friendliness and willingness to work with me remotely over the Internet. The experience was enjoyable and I was able to close the deal in a couple of… hours at the dealership. Great SUV, great deal, great dealership!An Amazing Car Buying Experience!!!
by haynmike808 on 07/29/2020This was a truly amazing experience. I have purchased numerous vehicles and this was by far the ABSOLUTE BEST experience my wife and I have ever had! Lana Tran was amazing and efficient during the sales process and Debra Alexander was very… excellent in Finance. The fact that Lana was able to sell, negotiate and desk the entire deal was so amazing and made the transaction time much quicker and more pleasurable. My wife is not a fan of purchasing vehicles and this was a great experience for her!If you want great service AND feel like you matter, this is the place to go
by Momofours on 06/26/2020The whole sale from start to finish was handled with the feeling that I mattered. ALL my questions were answered, I did not feel rushed at all. There was an effort made to make sure I understood everything, from the signing of the… paperwork, to sitting in the car going over all the features. Every step of the way was perfect, friendly, caring, and sincere.Hello, we are so happy to read such a great review about Kuni Lexus of Portland! Please let us know if there is anything else we can do for you; we are more than happy to help!
Undocumented Fees. Buyer Beware!
by DaleG on 06/25/2020Not professional or ethical. My son saw a car listed on Kuni Lexus of Portland's website for $14,595 (shopping for his first car, he's 15). In the small print at the bottom of the page, there is a $100 doc fee not included in the price;… okay understood. The salesman, Brian Ford, texted us two days after we saw the car and said: "Here is the proposal for you. Looks like they were able to knock off a couple hundred for you👍" The net price (which didn't include title or registration fees) was nearly $400 more than listed on the website. There were $499 in additional fees. Take $200 off the price and add back $499 in fees? My 15 year old son has been saving his money for this day, but the lesson he learned about a 'used car salesman' was probably worth more. I believe Kuni and their representatives were preying on my son's enthusiasm to buy his first car. We will shop elsewhere. We had a very poor experience.BUYER BEWARE!!! DON’T BUY A USED CAR FROM KUNI LEXUS!!!
by TELL IT LIKE IT IS on 05/20/2020Buyer beware!!! Don’t buy a used car from kuni Lexus!!! Kuni will tell you anything you want to here to purchase the car and then not keep their word!!! If you want a luxury vehicle from someone that will treat you right and always take… care of you go a few blocks down to Ron Tonkin Acura!!! Purchase date February 2020 We decided to purchase a hybrid and thought the best one to purchase would be the leader toyota/Lexus but right from the start kuni told us they would make the car like new when we picked it up!!! Not the case at all… but of couse they had us sign loan documents and the loan was funded before we even test drove the car!!! We didn’t get our 45 days no payment because they had the car for over 2 weeks after we signed papers!!! They told us that was they only way to insure the car was ours! They informed us the car had been in an accident and wasn’t fixed correctly but they promised to make it like new and done right because that is kuni Lexus way!!! We voiced all our concerns and they had an answer for all of them but never stuck to them!!! As of saturday may 16 th 2020 they now told us that is the best they can do!!! If that isn’t all bad enough the transmission was our biggest concern because they car had a towing package with a break controller in it… Lexus don’t worry it has a warranty still but when ask to have them check it they than tell us about all the fees involved with checking it and we only had the car 3 weeks and again we never test drove it until we drove it off the lot!!! If you’re still reading here is the best part of this whole experience while they had our car checking the transmission they damage the car, never told us about it, and getting them to fix it correctly still hasn’t happen!!! The paint/body work isn’t even close!!! There is more but i think you car already understand our experience and no one wants a car that is promised like new and not get it!!! So again buyer beware!!! Don’t buy a used car from kuni Lexus!!! Kuni will tell you anything you want to here to purchase the car and then not keep their word!!! If you want a luxury vehicle from someone that will treat you right and always take care of you go a few blocks down to Ron Tonkin Acura!!!Great Dealer!
by Michael on 03/19/2020Rob Walker did an exceptional job answering our questions and addressing our concerns. No pressure, ever! I would definitely buy from this dealer again.Deceitful certified preowned
by Slav on 10/21/2019Came home disappointed when we found out car is damaged and stunk like dog... the certificatation/180 point inspection means nothing when you get lied too and sales manager is not willing to work with us.. hoping to reach the general… manager before this gets in the hands of attorneysA Satisfied Customer
by exceptional on 11/29/2018My husband and I just bought a pre-owned certified GX 460 at Kuni Lexus of Portland and we had a wonderful experience with this purchase. From the Sales and Leasing Consultant Loc Nguyen, sales managers Lana Tran & Bergen Allee, Vehicle… Delivery Specialist Rob Waller, Financial Services Manager Morgan Fisher, to the valet personnel whose was willing to drive me across the street for a quick personal matter need truly each provided us exceptional services and very professional. We left the dealer feeling happy and appreciative to each individual we interacted with. Thank You for your premium services.Kuni Lexus Experience
by BootLaeger on 11/18/2018Working with Nicole, Debra, Hugo & Manny was great. They were knowledgeable and friendly. They were extremely interested that I had a good exoerience & would enjoy my 2019 ES350.Lexus GX 460
by Daniel1 on 09/27/2018Great car ! And great serviceBest car buying experience
by roha1980 on 08/26/2018The BEST service and hospitality hands down. I bought a used vehicle that wasnt a Lexus and they did not treat me any differently. They are kind, polite and attentive. It makes you want it to be the only place you purchase a car. Very… happy.Great dealership!
by Elmiller on 07/31/2018From the sales department to the service department, everyone went the extra mile to make sure I was a satisfied customer.Outstanding Experience!
by MikeB000737 on 07/19/2018I found the Lexus I liked on TrueCar and checked on availability. Was contacted by Jeneva Keller, a sales consultant at Kuni. Jeneva was an amazing person to work with. She had timely and correct responses to all my questions. Through her… prep work, financing was a quick and painless process. I highly recommend the personnel (Jeneva) at Kuni and would definitely return and refer my friends.A seamless and welcoming buying experience
by PCheamR on 07/17/2018We had a wonderful experience buying from Kuni Lexus. Every person from each department was friendly, supportive, and treated us with respect. They extended customer service beyond our expectations by even sending a staff member to our home… to help setup and learn about the car.Nice salesman and customer service
by Thanhboy79 on 07/16/2018Salesman was great . Good experience. Will definitely recommend friends and familyvery easy to work with
by thekiddd on 06/02/2018Petre was very accomodating to all our wishes. Cody did an excellent job explaining all the technology. He showed real patience with us and didn't rush things at all.Always exceptional service
by Harmi30 on 01/10/2018Let me start out but mentioning that I use to take my Lexus to a convenient nearby Toyota location for its oil changes due to the only Lexus dealership here being fairly far for me. I went to Lexus for a recall on something and was paired… with Steve Patton and was highly impressed by his wonderful customer service. Now I dont even hesitate with making the trip to the Lexus dealership to see Steve for any of my vehicles needs even if I could have those needs satisfied from a nearby dealership. Couldnt be happier with my service and Lexus has been my favorite maker due to their exceptional customer service and quality vehicles and thats coming from a BMW guy. Thank you!Buying a pre-owned car, my experience
by sayeoh1 on 01/07/2018I just bought a pre-owned 2012 Nissan Altima from Kuni Lexus of Portland. The experience of buying a used car from Kuni was outstanding. I was treated fairly and given exceptional service even though I was buying a pre-owned car that was… not a Lexus from a Lexus dealership. I was hesitant buying a car sight unseen from out of state but the process was made very easy by the staff at the dealership. I made an internet inquiry and was immediately responded to by Bergen Allee. She was very easy to work with and made the negotiation process smooth. I was about to finalize the deal and drive to the dealership when I found out that Bergen was on vacation for two weeks. Bergen then referred me to her fellow associate Nicole Dubravac. Nicole assured that she would take care of me in Bergens absence and she sure did. I felt safe buying the car with a CarFax and AutoCheck report both provided by the dealership. The dealer also did an inspection of the car and replaced the oil and filter, air filter and resurfaced the brake rotors. I felt I paid a fair price considering they even replaced all four tires. Nicole was able to send me documents prior to my arrival so that I didnt have to spend too much time signing papers on site. The only small issue was that the car was not ready when I arrived. Apparently they noticed that a wheel had a curb scratch and needed more time to fix it. Not only was the wheel fixed looking like new but the rest of the car was cleaned and detailed. Nicole made me comfortable while I waited in the customer lounge which was stocked with beverages and pastries. I would not hesitate referring business to Kuni lexus of Portland.Kuni Lexus - fantastic experience!
by MechEng1003 on 12/31/2017I just purchased a certified pre-owned Lexus ES300h from Kuni. I compared to the BMW 3-Series and Acura TLX and this car stood out for its smooth ride, acceleration, mpg, and finish quality - and you can't beat Lexus reliability. Chincha… - our sales associate - was wonderful to work with and the price was fair. Best car buying experience I have ever had. Other associates were friendly and attentive. There is a reason why Kuni Lexus is a top-ranked dealer.Excellent Service
by LeslieL on 12/20/2017Bill Turner went above and beyond to help me get my RX330 on the road again! I could not be happier with the service and would recommend both Bill and Kuni Lexus for service or a new car!
About our dealership
Hi, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kuni Lexus of Portland!
by Sabrina Guerrero on 08/18/2020