Subaru of Bend
Customer Reviews of Subaru of Bend
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Purchased of 2017 Subaru Outback limited
by lmottau on 12/21/2016My former car, a Mercedes, was totaled in early December and I needed to replace it quickly. My wife and I are very active and we need an all weather car for skiing, kayaking and other outdoor activities. The Subaru Outback fit the bill,… and we are very happy with the car and all its safety features. The dealership and sales rep, Bill Kezer, went out of their way to get us the car we chose in spite of the area's first big snow storm. Everyone we met at the dealership were professional, friendly, and knowledgeable. The process was straight forward, and fast. Just what we needed Thank you Bill and Subaru of BendSubaru of Bend slowest car dealership ever!!
by Golfpk7 on 11/26/2016Me and my wide went here to purchase a forrester. We both have great credit and income. It took them over 6 hours to do the paperwork. They constantly questioned us and tried to pressure us. After buying several vehicles this was by far the… worst experience I've ever had. Their finance manager is sleezy and tried to take advantage of anyone not paying close attention to all the details. BUYERS BEWARE!!!!!!!New car easy
by Stefanbd on 11/21/2016I decided to buy my wife a new car, and settled on a 2017 forester. I contacted Bend subaru through Internet sales. Cheryl was the one to help me. It was simple, quick, and easy. She went out of her way to earn my business. I wasked able to… get the best deal right from the start. I highly recommend bend subaru and Cheryl. Simple, painless, and easyawesome sales effort
by klausmager on 10/31/2016We met Stacey long before we were in need of a new car; just shooting the breeze, working out with her what our dream Subaru Outback would look like. She went out of her way to stay in touch with us, and we had spec'd out the car a couple… of months in advance of returning our current car. When time came to place the order, make a down payment, we arrived at the dealership, and guess what: our exact Subaru Outback, color, fit out, was sitting there in front of the door. With a sales price attached that we couldn't say no to. Awesome customer service, and a great sales effort. Congratulation Stacey to a job well done.Great experience
by CSShipp on 10/10/2016Our internet sales rep (Bill Keser) made the purchase of our 2017 Forester 2.0XT Touring a simple straight forward transaction without the normal back room dealings and shell games one typically encounters at some of the Eugene, OR… dealerships. The Eugene dealersip told us the car we wanted was not in stock on the west coast, whereas Bill located the exact car with all the options and packages we wanted within hours. We deeply appreciated Bill's experience and advise in helping us tailor this transaction without pressure to add options we didn't want or need.ChrisOutbackReview
by ChrisSubaru on 09/21/2016updated 09/30/2016I worked with Jeff Mayernik. Jeff was great! He was very knowledgeable, helpful, made the whole process go very smoothly, efficient and hassle free. Jeff also has a great sense of humor! I enjoyed my experience and look forward to… having years of enjoyment with my new car.Cheryl Suganuma Subaru of Bend
by macivor on 09/19/2016Cheryl was easy to be with, easy to listen to, relaxed, and yet professional. Her explanations were simple enough to make sense and remember, yet covered what we wanted or needed to know. We felt she enjoyed her job, and maybe even… enjoyed being with us? We though she enthusiastically went the extra mile to help us both in ordering and then in showing us how the car works. And we especially like the offer to come back for a review after we've driven a little.Excellent Sales Experience
by Tktmstr on 07/03/2016I started my search with Subaru of Bend via the internet. Jeff Mayernik was prompt in responding to my questions and was helpful. I made an appointment to to look at a car I was interested in. The entire dealer experience with Jeff was a… 10+!!! There was no hard sale tactics and he bent over backwards to put together a sales price that would work for both of us. This is how car buying should be - a pleasant experience, not feeling like you just came out of the dentist office :-)A great place to buy a Subaru
by fobychoice on 06/09/2016This is my 5th Surbaru - 4 of them have come from Subaru of Bend. I have had only one experience that wasn't 100% satisfactory. This latest one was the best. I worked as an Internet Sales Manager for a while after I retired, and Jeff… Mayernik worked with me in the exact way that I worked with my customers. There was never any hesitation or back-tracking. All of my questions were answered promptly and accurately. The first time we met was yesterday when my wife and I came in to pick up our new Forester. I would not hesitate to got back the next time I want a new car.Courtney Thomas of Subaru of Bend
by compo18 on 04/22/2016Courtney is a fantastic sales person. No pressure buying experience. Love my new car thank you Courtney for the above and beyond service, definitely be back for another.Super Subaru
by mike4262 on 02/13/2016I moved to the area recently with my wife and came with the intention of buying one vehicle since I sold my other car. Because of an accident my wife had right before moving here we needed 2 cars. Everyone we came in contact with at the… dealer was very courteous and knowledgeable. Cheryl felt like a friend, Jim who took us on a test drive (i think that was his name) was very nice, and Evie who did our paperwork made everything go by real smooth. They answered all our questions and made the buying process seem easy. They automatically gave us a price below MSRP on both cars. We had an issue with our auto loan and bank a few days later after buying which led us to technically driving away with the vehicles unpaid. We squared everything out with the dealer and were able to keep the cars anyways. 'You're in Bend, she said...' We were not pushed into buying the cars or getting any optional equipment.Subaru of Bend - Buying experience
by rbarnes012 on 08/27/2015I had a great buying experience at Subaru of Bend. Alex was very knowledgeable, answered all our questions, and helped us move through the buying process very quickly. We received a very fair price for our trade-in and a great value on… our new purchase. Thanks to the entire teamBuyer beware
by car_coll7 on 06/28/2015Bought a Subaru from Subaru of Bend. Felt pressured and taken advantage of. The staff knew I was new to Central Oregon and was in a vulnerable position. They preyed on that. Service department is just as poor with customer "service". Not… sure either sales or service know the meaning of that word. I'll happily drive to Portland for my next car, or go across the street to Smolich.we are so sorry to hear you were frustrated with your purchase. Can you please contact our customer service advisor and explain what happened so that we can make it right by you and prevent this from happening again? cheryl@tsands.com 541-389-3031 ext 390
There have apparently been major changes in sales and service since late June 2015. I unexpectedly needed service on a VW TDI window issue and received excellent service I was also alerted to an unknown alignment problem and was able to obtain ASAP correction before leaving the dealer I have been dealing with Cheryl and Jeff for a lease and wife and I anticipate taking delivery within the next 10 or so days Since I have ▬►NEVER◄▬ traded a car before , I expect that dealing with me is a challenge Cheryl and Jeff (and others) have been quite professional , patient , and helpful Jim Brady 2015 12 14 Mon 16:32 local time
great new car, great people!
by cynthia28 on 06/19/2015This is my first time buying a Subaru and i found the experience very welcoming! I enjoyed working with Cheryl - she made everything easy and fun. I look forward to many years ahead in a Subaru Outback! I would return to this dealership… without a doubt!Evelyn Scoglio - Simple, Friendly and No Pressure
by schlotzskiiiiz on 05/05/2015If you are in the market to purchase a Subaru, I recommend working with Evelyn Scoglio at Subaru of Bend. She made the process really easy with no pressure at all. My wife and I are very indecisive and changed our mind on car color 3 times.… But Evelyn did not mind all, she helped us get the color we wanted and was really helpful in the trade-in process. I recommend you contact her to get the best price and customer service.Glad to hear that you appreciated Evie's patience....sometimes picking the color is the hardest decision!! enjoy your new Outback:)
We had a great experience
by RLT53 on 03/20/2015We special ordered a 15 Subaru Outback Limited using the Costco car program. We were told it would take 9-12 weeks and it arrived in 8. We ordered it with Chery's help in their internet dept and she was upfront and honest on every aspect.… Jeff Mayernik was our salesperson and spent several hours with us when the car came in to explain every part of the car to us and set everything up as we wanted. We got the exact car we wanted at the price quoted without hassle from two very excellent people at the dealership.Thank you for the great comments.
Great Experience!
by AndieInBend on 12/07/2014We really had a comfortable experience dealing with Brian at Subaru of Bend. Brian was knowledgeable and while he wanted our business, he was respectful of our need to think about our purchase.God sent living angels through this dealership!!!
by Delilah_1992 on 07/25/2014Thank you Matt T., Chip in the service department and Sam, who is a manager. I bought a car from one of their locally owned dealerships, that had failed to work for me for quite some time. I spoke with the owner who gladly told me to take… my car into the shop at the Subaru of Bend, so I did. On my way there, my car died and the owner Matt T. paid for a tow truck to come get me. Not only did he do this, but he also paid for all of the repairs on my car which came out to be more than $2,300. I am entirely grateful because I never could have afforded that myself!!! (I'm a college student, getting by pay check to pay check) well, I finally got my car back today, the owner has also paid for my insurance on my car for the next several months!!! I am entirely grateful for all that these people have done for me!!! They put incredibly more effort into helping me than they had needed to, but they did because they care about their customers!!!! So thank you Subaru of Bend!!! You are awesome!!! Angels do exist!!!You are welcome and thank you for the great review!
So very satified
by jbuller37 on 07/10/2014We have been having so much trouble with our other car, I went down to Subaru of Bend to test drive an Outback. I was amazed with the service. Not pushed at all, described what I wanted and got what everyone shoud expect, great customer… service. I had done my research ahead of time and really felt that they appreciated it. No hassle, no attitude. Very happy with all of them. I will by my next car there without a doubt. Cheryl and Evie in the Internet sale office are amazing!Thank you for your business! We are happy you had a great experience.
Great Place to Buy a Car
by bbatman99 on 03/18/2014updated 06/03/2025I couldn't ask for a better buying experience. Cheryl and JR were so fun to work with(we have some great test drive stories to tell people). :) I'm not sure how many trips it took for me to buy an Outback but it was a lot. Subaru of Bend… almost felt like a 2nd home. There was never any pressure which I appreciated. Plus, I could always count on a timely response with any question. One of the best things was finding out I didn't have to be handed off to a finance person at the end. The internet team takes care of that for you! It's like a package deal which eased some anxiety. It truly is the best way to buy a car now.We appreciate your business and had a great time too!! Cheryl & JR
most enjoyable car purchase ever
by deschutes on 02/28/2014updated 06/03/2025We bought a new Subaru Outback via the new Internet Sales team . Cheryl and JR were the dynamic duo- one with an encyclopedia mind of all things engineering about Subaru's and the other the car's features, and other car comparisons. Calm,… no hard sell, and a thoroughly enjoyable experience. This is the way to buy cars today.Thank you for the compliment and we are thrilled you enjoyed your experience!! Cheryl & JR
Subaru Outback
Subaru Ascent
Subaru Forester
Subaru Legacy
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thank you for the great review and we certainly appreciate your business....enjoy your new car!!
by subaruofbend on 09/23/2015