Subaru of Bend
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Buyer beware
Written byon 06/28/2015
Bought a Subaru from Subaru of Bend. Felt pressured and taken advantage of. The staff knew I was new to Central Oregon and was in a vulnerable position. They preyed on that. Service department is just as poor with customer "service". Not sure either sales or service know the meaning of that word. I'll happily drive to Portland for my next car, or go across the street to Smolich.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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007314 on 12/15/2015
There have apparently been major changes in sales and service since late June 2015.
I unexpectedly needed service on a VW TDI window issue and received excellent service
I was also alerted to an unknown alignment problem and was able to obtain ASAP correction before leaving the dealer
I have been dealing with Cheryl and Jeff for a lease and wife and I anticipate taking delivery within the next 10 or so days
Since I have ▬►NEVER◄▬ traded a car before , I expect that dealing with me is a challenge
Cheryl and Jeff (and others) have been quite professional , patient , and helpful
Jim Brady 2015 12 14 Mon 16:32 local time
Reportsubaruofbend on 06/29/2015
Dealer Response
we are so sorry to hear you were frustrated with your purchase. Can you please contact our customer service advisor and explain what happened so that we can make it right by you and prevent this from happening again?
cheryl@tsands.com
541-389-3031 ext 390
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