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Customer Reviews of Germain Lexus of Dublin

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279 reviews
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  • Always rock solid

    5 out of 5 starsby CP on 04/10/2025

    Just had the dealership repair the wheels on my wife’s RX 350 which she accidentally “curbed.”. They scheduled the car in at my convenience and it was done promptly. The dealership does what you ask for and in high quality fashion!
    • Thank you for sharing your experience with Germain Lexus of Dublin! We're delighted to hear that our team provided prompt and high-quality service for your wife's RX 350. We appreciate your trust in us and look forward to assisting you again in the future!

      by Germain Lexus of Dublin on 04/10/2025

  • Class act dealership

    5 out of 5 starsby Bill Kraft on 04/01/2025
    updated 04/08/2025

    Excellent service and competent staff. My salesman was “Manny”. I recommend him!
    • Bill, we're glad to hear that Manny and the Germain Lexus of Dublin team provided 5-star service! Thanks for sharing your kind words!

      by Germain Lexus of Dublin on 04/08/2025

  • Used ES 350 purchase

    5 out of 5 starsby Scott J on 04/06/2025

    Had a great sales experience with the Germain Dublin location. All the sales people are very friendly, knowledgeable and easy to work with appreciated the tech overview before leaving the lot. Lots of features to my ES 350 so it was nice to have somebody walk me through all of them
    • Scott, we're delighted to hear that you had a positive experience with our team at Germain Lexus of Dublin! Enjoy all those features, and don't hesitate to reach out if there is anything else we can assist you with!

      by Germain Lexus of Dublin on 04/07/2025

  • I’d drive to the next state to do business with Bryan Hammond and his team

    5 out of 5 starsby Lorree on 04/05/2025

    I would drive to another state to do business with the leadership team of Germain Lexus Dublin. Bryan Hammond used car sales manager is a master in his industry and customer satisfaction oriented customer satisfaction oriented leader; this is obvious by all the associates you encounter from start to end. Not everything can be perfect, but when a hiccup surfaces Brian and Andy; management team responded swiftly and professionally. Then you make your way to finance, and if your lucky the you'll land in Ryan's office!! He juggled me in person, and the husband out of town electronically and never missed a beat, making the entire transaction seamless right down to "no high pressure sales" for extended warranty's, answered all my questions and eased any concerns! I bought the extended 5yr and exterior/interior protection for extra peace of mind, I'm so happy!!Great job team... I will recommend them ( Especially Mr Bryan Hammond) to anyone and everyone!! I love my 2023 RX350 Bryan Hammond) to anyone and | everyone!! I love my 2023 RX350 AWD LUxARY... and Ilove the new friendships made!! Thank you for being the amazing team you are!!! Lorree & Perry Ford
    • Lorree, thank you for sharing such a glowing review of your experience with Bryan and the team at Germain Lexus of Dublin! We're delighted to hear that everything from sales to finance was seamless and easygoing. Enjoy every moment in your new ride, and we hope to see you again down the road. Safe travels until then!

      by Germain Lexus of Dublin on 04/07/2025

  • Excellent service

    5 out of 5 starsby Anna on 04/02/2025

    The service building is clean inside and out. The employees are friendly and professional. Josh, service writer, listens to all questions and is able to answer your question or is able to find out your answer. He communicates what is going on with your service.
    • Anna, we're delighted to hear that Josh and the team at Germain Lexus of Dublin provided you with such a positive experience. It's great to know our clean facilities and attentive service met your expectations. Thanks for sharing!

      by Germain Lexus of Dublin on 04/02/2025

  • Germain Lexus of Dublin

    5 out of 5 starsby Will on 02/04/2025

    Good dealership with great people. My salesperson, Lucas Chen, was friendly, knowledgeable, honest and straightforward with the purchase of my new car. Took the lead with several departments to resolve all our concerns. With all the new car technology Meg was most helpful syncing all our devices and demonstrating the functionality of all the different operating systems of a new Lexus. Overall a great experience.
    • Will, we're delighted to hear that Lucas and Meg provided you with a great experience at Germain Lexus of Dublin. Thank you for your kind words, and we hope you're enjoying all the new technology in your Lexus!

      by Germain Lexus of Dublin on 02/05/2025

  • Professional

    5 out of 5 starsby JAB on 01/21/2025

    My visit was handled very professionally. Manny asked great questions to understand my buyer’s needs, as well as, answered my questions in a clear fashion. I never felt pressured during the process. My best car-buying experience to date.
    • We're delighted to hear that Manny provided such a professional and pressure-free experience at Germain Lexus of Dublin. Thank you for sharing your best car-buying experience with us!

      by Germain Lexus of Dublin on 01/22/2025

  • Service is super speedy in/out

    5 out of 5 starsby JoJo W on 01/02/2025
    updated 01/07/2025

    I dropped my car off for the first time since inheriting it from my father and was in and out within 10 minutes. They quickly checked me in, checked my tires and offered me quote on two tire options, and provided my loaner vehicle. I really liked the online checklist of all of the things they identified could be done to my vehicle while there for service. it provided me the opportunity to say yes or no, and listed the associated cost. They provided the ability to authorize or not authorize all of the possible repairs. I was advised when dropping off my car that it was possible that it could run into a second day of repair and they wanted to make sure I was OK with that. Communication was super easy by text with Maddyson. She responded very quickly and thoroughly to all of my questions. when I went to pick up my car the next day she took me over to the cashier. They presented me with a full itemized bill for my review and approval and payment. they applied the coupon that I had given them And additionally found a coupon for me for additional $50 off. Thank you Maddyson. after payment, my car was already parked outside and on ready to go. that only took about 10 minutes for pick up. also very impressive and very efficient love this dealership.
    • JoJo, we're delighted to hear about your positive experience with Maddyson and the team at Germain Lexus of Dublin! It's great that you found our service efficient and appreciated the detailed communication. Thanks for choosing us, we look forward to serving you again in the future!

      by Germain Lexus of Dublin on 01/07/2025

  • Oil change and more!

    5 out of 5 starsby KS on 12/18/2024
    updated 12/26/2024

    They are very helpful and courteous. Patrick kept me well informed with the progress of my service. I can tell my vehicle was well taken of!
    • We're delighted to hear that Patrick and the team at Germain Lexus of Dublin provided you with excellent service! Keeping our customers informed is a top priority, and we're glad your vehicle was well taken care of. Thank you for sharing your experience!

      by Germain Lexus of Dublin on 12/26/2024

  • Went out of their way…

    5 out of 5 starsby Cheddars on 12/13/2024

    I’ve used Germain Lexus in Dublin, Ohio for all the service on my Lexus. When the car recently had an issue with a shredded tire (hit a pothole in a construction zone), I called German service in the hope that they could help me, knowing full well that they had a full service schedule for the day even though they had the tire in stock. My regular service rep “Cassie” was not working that day, but “Jeff” kindly filled in and took my call. He was very helpful and courteous, and told me that once the car arrived, they would work me in to get it done as expeditiously as possible. They even suggested a towing company which turned out to be fabulous as far as being timely and very careful with my car! My kudos to Germain Lexus and to Jeff… They offer services on my vehicle that are competitively priced and go out of their way to ensure that I remain a satisfied customer! Highly recommended…
    • Thank you for sharing your experience with Germain Lexus of Dublin! We're delighted to hear that Jeff and the team were able to assist you promptly, even on a busy day. We appreciate your recommendation and look forward to continuing to provide top-notch service for all your vehicle needs!

      by Germain Lexus of Dublin on 12/13/2024

  • Germain Lexus of Dublin

    4 out of 5 starsby YC on 11/25/2024

    Morgan, our sales rep was helpful and the sales team was friendly and professional. They were able to answer all our questions. The only downside was once we decided to buy we felt a little rushed to finish the deal, but this may be normal
    • Thank you for sharing your experience with us at Germain Lexus of Dublin! We're glad to hear that Morgan and the team were helpful, though we apologize if the process felt rushed. Your feedback is valuable, and we'll work on ensuring a more relaxed pace in future transactions. Enjoy your new vehicle!

      by Germain Lexus of Dublin on 01/20/2025

  • Warranty work

    5 out of 5 starsby BCS on 11/07/2024
    updated 11/21/2024

    Helpful
    • Thanks for the 5-star rating of Germain Lexus of Dublin! We're happy to help.

      by Germain Lexus of Dublin on 11/21/2024

  • Mike Swetnam is Awesome

    5 out of 5 starsby A White on 11/01/2024
    updated 11/19/2024

    Excellent service as always. They entire team provided excellent service. I really like the text message providing a status from the tech with included video@
    • Thank you for sharing your experience with us! We're delighted to hear that the team at Germain Lexus of Dublin provided excellent service and that you appreciated the status updates via text message. We look forward to serving you again in the future!

      by Germain Lexus of Dublin on 11/19/2024

  • Outstanding

    5 out of 5 starsby Dan D on 10/31/2024

    Very professional
    • We love seeing 5-star reviews. Thanks, Dan!

      by Germain Lexus of Dublin on 11/01/2024

  • Thorough and professional

    5 out of 5 starsby Joey on 10/02/2024

    Michael was professional, thorough and fast. He was very timely and completed my service in less time than expected. He was informative regarding concerns found and expectations for the next visit sine the pt was already connected. Encouraging the receptionist staff to smile and engage a bit more with the. Customer.
    • Joey, we're glad to hear Michael provided you with a professional and efficient service at Germain Lexus of Dublin. Your feedback about the receptionist staff is appreciated, and we'll work on making improvements. Thank you for sharing your experience!

      by Germain Lexus of Dublin on 10/03/2024

  • Ang

    5 out of 5 starsby Ang on 09/18/2024

    Very professional and helpful
    • We are thrilled to receive your 5-star review of Germain Lexus of Dublin! Thanks so much!

      by Germain Lexus of Dublin on 09/18/2024

  • Jeff P. just didn’t seem to care.

    1 out of 5 starsby Joe Long time customer on 08/26/2024

    I have been going to the Germain dealership for 30 years and have had 5 Lexus’. This was the first time that I had a mechanical problem. The car was brought in for a 65,000 mile check up, I was told my Nx had a leak in the water pump and the car also had an oil leak but they couldn’t find it. I voiced my concerns and stated I thought it was very unusual to have these problems especially since I have never experienced a problem with a Lexus and it only had 65K miles on it. The service rep told me this is not uncommon and I just must have been lucky in the past. I was also directed to bring the car back in 2-3 weeks to see if they could find the oil leak and was told that it could be very pricey to repair. I think it’s safe to say that this will be my very last Lexus vehicle. The service rep just seemed to care less. So much with 30 years of patronage.
    • Joe, I'm truly sorry to hear about your recent experience. We value long-time customers like you and it's disappointing that we fell short this time. I'd appreciate the chance to discuss this further with you directly and see how we can make things right. Please reach out when convenient for you. Thank you, Alena Bankes - Service Manager - 614-383-4248

      by Germain Lexus of Dublin on 08/27/2024

  • Lexus experiance

    5 out of 5 starsby Tom Fox on 05/23/2024

    Excellent and friendly service. Good people!
    • Tom, it was our pleasure to assist you. Thank you from all of us here at Germain Lexus of Dublin!

      by Germain Lexus of Dublin on 05/24/2024

  • Best car buying experience!!

    5 out of 5 starsby Adam J on 05/20/2024

    Jimmy McDuffie delivers on the red carpet experience. Jimmy truly cares about the customer experience and really cares about each customer. Jimmy did not pressure me into making a purchase and really let me take my time choosing the right vehicle for me. I love my new NX and I can’t wait to do more business with Jimmy in the future.
    • Adam, we're delighted to know that Jimmy provided you with a top-notch experience at Germain Lexus of Dublin. We hope you continue enjoying your new NX!

      by Germain Lexus of Dublin on 05/21/2024

  • BEST CAR SERVICE TEAM IS GERMAIN LEXUS

    5 out of 5 starsby Mary Beth Butcher MD on 03/29/2024

    From ease of scheduling, to friendliness and helpfulness of staff, great mechanics, excellent communication, Germain Lexus always does it WELL. They never fall short. Recommending them is easy!
    • Mary Beth, we're delighted to know that you had a great experience with us at Germain Lexus of Dublin. Thanks for recommending our team and services!

      by Germain Lexus of Dublin on 03/31/2024

  • Awesome as always

    5 out of 5 starsby DB on 12/21/2023

    Quickly resolved my concern and offered a loaner.
    • It was a pleasure to assist you with your service needs! Thank you for choosing Germain Lexus of Dublin and we'll see you down the road.

      by Germain Lexus of Dublin on 12/22/2023


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About our dealership

The next time you're in need of a new Lexus or service for your current ride, turn to Germain Lexus of Dublin, OH. As a part of the Germain Automotive Partnership, was have years of experience bringing high-quality automotive experiences to drivers from all over Greater Columbus and beyond, and we're proud of the reputation we've earned as a customer-focused dealership. Pay our Dublin, OH, Lexus dealership a visit at your next convenience, and start down the road to a better driving future.

Searching for a new Lexus? We have a wide selection at our Lexus dealership near Delaware, OH, and our staff will help you find the new Lexus that's perfect for you. Explore a new Lexus RX or NX for a sleek crossover that makes daily commutes and weekend journeys alike a breeze, or get behind the wheel of a powerful sedan like the Lexus IS or GS. You can also browse our inventory of pre-owned Lexus models, as well as L/Certified alternatives like the Lexus GX, CT and RC. Speak with our Lexus

What sets us apart
As a part of the Germain Automotive Partnership, we have years of experience bringing high-quality automotive experiences to drivers from all over Greater Columbus and beyond.
Amenities
  • Complimentary Loaner Cars
  • Instant Financing
  • Complimentary Coffee
  • Cable Television
  • Collision Repair/Body Shop