Germain Lexus of Dublin

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3885 W Dublin Granville Rd, Dublin, OH 43017
(888) 918-3027
Today 09:00 AM - 08:00 PM
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Friday
09:00 AM - 06:00 PM
Saturday
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Customer Reviews of Germain Lexus of Dublin

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
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ES 350 Purchase from Germain Lexus

byTom_in_Dublinon 06/18/2017

I had an enjoyable, low-pressure purchase experience from Germain Lexus of Dublin. This was my fourth purchase from Germain, so I know the drill. Eva Castenada was pleasant and knowledgeable; she quickly derived the list of available cars that met my specifications. Once settled on a car, the negotiation was professional and quick. The delivery specialist was also knowledgeable, particularly with respect to the technology. I was pressed for time so she offered to have me come back when I have more time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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ES 350 Purchase from Germain Lexus

byTom_in_Dublinon 06/18/2017

I had an enjoyable, low-pressure purchase experience from Germain Lexus of Dublin. This was my fourth purchase from Germain, so I know the drill. Eva Castenada was pleasant and knowledgeable; she quickly derived the list of available cars that met my specifications. Once settled on a car, the negotiation was professional and quick. The delivery specialist was also knowledgeable, particularly with respect to the technology. I was pressed for time so she offered to have me come back when I have more time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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Pre owned purchase

bytconner3on 08/15/2016

The sales and financing processes were flawless. I would recommend the family of Germain dealerships to everyone, especially the Lexus store in Dublin. Also, ask for Marc Honick, sales consultant, a true professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

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repair work

bywelshladyon 08/14/2016

Chris Havey took care of everything for me, as usual. I depend on him for everything and trust him completely. I had a little scrape on my two year old Lexus and Chris arranged to take it to Dent Magic. He provided a loaner for me. He is the greatest. Makes me feel like family. And Patrick who greets me when I come in is such a nice person. I look forward to seeing him. This kind of service means a lot to me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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My recent service at Germain Lexus

byNaaveenon 08/14/2016

It was quick and efficient. And during a busy working day, they acted professionally and promptly at each step including informing me of new things found after initial inspection and getting my approval in those for service and letting me know immediately once the car is ready for pickup along with the closing time of the showroom. They wasted no time. It was a pleasure to work with them.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Always a pleasure

byschritzon 08/12/2016

Having my vehicle serviced at Germain Lexus of Dublin is always a pleasant experience. Their loaner program is very convenient, their associates are all very nice, and the work is performed in a timely fashion at fair prices. Their sales team sold me on the dealership and their service team locked me in as a repeat customer. My wife will soon be needing a new SUV, which we will buy from Germain Lexus, and my next vehicle will also be a new Lexus from Germain. They honestly provide the best dealership experience I've ever had.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Repairs to 2000 GS 300

bylovemycar48on 08/10/2016

I said yes to the time quote issue, but the reality is I wasn't given a time quote. I arrived at 8:30, as scheduled, but didn't leave until approx. 1:30 pm. My only point is that it would have been good to get a time quote and/or have a salad/sandwich bar for something to eat. I was starving. Just saying...

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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RX 350

byDhweeksNYon 07/31/2016

My husband and I are from New York. We came to Germain because your mechanics had previously fixed an issue we had with one of our vehicles! The dealership in NewYork had our car for 4 months and couldn't figure out the problem so they rigged it -causing us to lose control of our car on the way out to Ohio. Your sharp mechanics took only 4 days to figure out the problem and correct it! We vowed that our next Lexus would be bought from your dealership! BJ Harris was great! He was not pushy! He explained things in detail and was very personable! We would definitely do business with Germain again. Thanks for a great experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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The extra benefit

byShants4on 07/29/2016

While I waited for my car in the spacious and comfortable waiting area, students from OSU were doing "car karaoke" with the OSU Drum Major and Eddie George. A very fun addition to my otherwise enjoyable experience. And thanks to Germain for assisting OSU in this way.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Best Service Experience Ever

byPatriceLDon 07/19/2016

As a new Lexus owner, I had no idea what to expect when I went back to the dealership for my first scheduled service. Wow, was I pleasantly surprised! From the assignment of a dedicated service consultant to the snacks and free Wi-Fi in the waiting area, Germain Lexus of Dublin exceed my expectations.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Cassandra Jessy

byGabrielsMomon 07/16/2016

This is a long overdue review. I bought my 2 Lexus there and have all maintenance work there too. I am satisfied with the service but what makes the service special is the service provided by my advisor Cassy. For someone like me who know nothing about engine, I need someone I trust who can give me advices on what needs to be done and their order of priority. She knows what she is talking about and explains them to me thoroughly and clearly so I can understand them from a layman's standpoint. Unlike other dealerships where you feel that you are being pushed, I never felt this with Cassy. One time my IS won't start and so my instincts told me to go see Cassy right away even without an appointment. I explained my dilemma and she accommodated and helped me right there and then. It turned out that my IS needed a new battery and she helped me with that. My problem solved. To others it may not mean a lot but for a working mom like myself it means so much! I appreciate the customer service Cassy and we like her a lot and the other staff specifically the African-American cashier (I can't recall her name.). The dealership helps us with my needs and they are being met. I look forward to many years of relationship with this dealership. Kind regards, Agnes Garcia

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Grease and Oil Change and Car Inspection

byRoserug3292on 07/11/2016

I was very pleased that I made an appointment at Germain Lexus of Dublin to have it serviced after 50,000 miles. Everyone was pleasant and professional. My battery was faulty and since I recently purchased a new battery from you I received a new battery. I also asked for the mini detail and my car is running well and nice and clean.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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RX 350

byFrannyfnpon 07/06/2016

My sales representative Melissa was fantastic!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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130000 mile maintenance

byes3502002on 07/02/2016

The tech found a worn engine mount. He was able to fix it in reasonable time. He also suggested cleaning the cabin air system. He said there was plenty of dust in it. I noticed the fan runs quieter now.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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On the road repair

byredhead62on 06/27/2016

We were traveling home to Arkansas from Erie, PA when our Check Engine light came on. We found your dealership and stopped in. We were greater kindly by Cassandra Jessy and given a loaner car and directions to local restaurants and shopping while we waited on our car repair. Thanks again for your help!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

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Ver good service

byno1fan85on 06/26/2016

Cassie made it easy to schedule my appointment and get the service done that I needed. I'm very appreciative.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Chris H at Germain Lexus is amazing

byLimelizon 06/26/2016

Germain Lexus is an outstanding service center. Chris H is awesome, and fair, kind and takes great care of his customers. The online estimate tool is a GREAT tool to customers - being able to explain the work needed, costs associated with the work and being able to approve it without taking to anyone. Perfect for those of us constantly on the go. Keep up the great work!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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3rd Lexus

byMac43311on 06/24/2016

Very comfortable and casual process. Salesman and finance manager easy personable. Not stuffy. Let car sell itself.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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Service performed to replace rear sway bar bushings

bygolface1on 06/23/2016

I am always delighted with the service Germain Lexus provides, and Cassandra Jessy continues to be polite and personable; efficient in handling the issues I bring to her and getting a quick and accurate diagnosis; and prompt in arranging for scheduling the service appointment and making it all as convenient for me as possible. She's great, and all of the employees I have had contact with at Germain have been both friendly and professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Trust Worthy and Friendly

byJimHanjeon 06/23/2016

Our experience with purchasing a Certified Used RX 350 was wonderful. There was no "pressure", we were provided complete information from a very helpful staff.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

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The Dillons

byCADillonon 06/22/2016

Thank you Mike for your great customer service! Every time we visit Germain Lexus of Dublin service center we are greeted by friendly staff. We appreciate how you always have our best interest and we will continue to have all our lexus vehicles service by your team. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Amazing

bylovelexusIS250on 06/17/2016

I love working with Cassie, my car is always taken care of with TLC and always to my satisfaction - actually, I take that back - Cassie always exceeds my expectations.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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about our dealership

The next time you're in need of a new Lexus or service for your current ride, turn to Germain Lexus of Dublin, OH. As a part of the Germain Automotive Partnership, was have years of experience bringing high-quality automotive experiences to drivers from all over Greater Columbus and beyond, and we're proud of the reputation we've earned as a customer-focused dealership. Pay our Dublin, OH, Lexus dealership a visit at your next convenience, and start down the road to a better driving future.

Searching for a new Lexus? We have a wide selection at our Lexus dealership near Delaware, OH, and our staff will help you find the new Lexus that's perfect for you. Explore a new Lexus RX or NX for a sleek crossover that makes daily commutes and weekend journeys alike a breeze, or get behind the wheel of a powerful sedan like the Lexus IS or GS. You can also browse our inventory of pre-owned Lexus models, as well as L/Certified alternatives like the Lexus GX, CT and RC. Speak with our Lexus

what sets us apart
As a part of the Germain Automotive Partnership, we have years of experience bringing high-quality automotive experiences to drivers from all over Greater Columbus and beyond.
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Complimentary Loaner Cars
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