Germain Lexus of Dublin
Customer Reviews of Germain Lexus of Dublin
Review type:
Used ES 350 purchase
Last minute service
by Kaiser Diane on 08/19/2023Wonderful experience with a same day request for the major 60,000 mile service check! Great attention to detail by the Service Department staff! Loaner car was very appreciated and easy to drive.Kaiser, we're delighted to know you had a wonderful experience with our Service Department at Germain Lexus of Dublin. Thanks for trusting us with your 60k-mile service check!
Highly recommend Germain Lexus of Dublin!
by M and J on 05/29/2023We have been working with Germain Lexus of Dublin for over a year looking for the "just right" vehicle for our needs. Our salesperson remained consistent, knowledgeable, friendly, well informed, and looking out for our needs for well over a… year. We finally found the vehicle and, wow, the experience could not have been more pleasant, friendly, smooth, efficient, and professional. These qualities matter to us and, if they matter to you, you have found the correct dealership. After we signed the dotted line, the dealership was about to close (something we felt very bad about) but they treated us without any regard for the time. The technician took his time to go over all of the features; probably the best lesson we've ever had with the automobile technology interface. Both he and our salesperson stayed well past the closing time and did not hesitate to make this experience comfortable and professional. Germaine Lexus of Dublin gets a five-star rating from us and we will recommend them at every possible opportunity.We are thrilled that we were able to provide you with a pleasant car purchase experience here at Germain Lexus of Dublin! It means a lot to us that you appreciated our salesperson's dedication, expertise, and friendliness. We are grateful for your recommendation and hope you enjoy driving your new vehicle!
Cannot recommend
by Beverly L on 04/19/2023Drove over 3 hours to look at a used car this dealer had posted for sale online. Asking price was $24,803 and we offered them $24,500 cash. Sales manager, Bryan, was brought into the picture and made comment that he would be willing to… take $200 off the price to make me feel good about myself. I was appalled. I was packing up my stuff to leave and he commented once again, that he was willing to take $200 off to make me feel like a got a good deal after driving that far. I am an educated professional woman. I do not need a used car sales manager to make me feel good about myself. And I most definitely cannot recommend a dealership that is so condescending to women. I walked out. Contacted the dealership management about the issue. Never heard back. I do hope that they don't condone such disrespect.Would Not Recommend
by Sherelle on 04/12/2022I am displeased with the service that I received from Germain Lexus of Dublin. It has been 30 days since I signed the loan agreement for my car and they intentionally have not sent the paperwork over to my credit union nor provide the… memorandum to obtain the license plates. The temporary tags are due to expire on 4/15/22. This was due to my refusal to apply with another credit union. Throughout my time spent at the dealership, they continued to push me to obtain financing through another credit union so they could receive a “kick back.” When I declined and informed him that I was already pre-approved with my credit union, they proceeded to collect my information in an attempt to pull my credit. I was then told me that I wouldn’t be able to finance two vehicles because I told him that I owned the Telluride sitting in the parking lot. Luckily, they weren’t able to access my credit profiles because they were frozen. When they finally submitted the vehicle I selected and my information to my credit union, they received notification that I was approved for the vehicle, my credit score (which was in the mid 700’s), and my interest rate. It also noted that I was a member of the credit union. While signing the paperwork, they continued to make comments about my profession as a notary signing agent/business owner that was irrelevant and made me feel uncomfortable along with attempting to tell me how to run my business. Then I was told that I had to remove my mask in order to sign. When I received the keys for the vehicle to finally leave, they continued to make comments stating that I should have applied with the other credit union and stated that they wanted to call me regarding my profession and the paperwork. The next day, I left a voicemail for them to see if anything else was need from me, but I never received a return phone call. I texted the salesperson to see if anything else was needed, but they stated that it was their day off and they’ll let me know. That same week, I decided to return to the dealership to re-sign the loan agreement again with someone else in the finance department because I noticed that my first payment date was incorrect. I was informed that paperwork is sent over to the lenders on Fridays. Since the loan agreement date of 3/02/22, my credit union has not received the paperwork and they have made several attempts to request if from the dealership. I would not recommend purchasing a vehicle from this location.Great staff and very professional.
by Sara Walsh on 07/30/2021Every staff member is pleasant and personable. They are quick yet review the service to be completed. Excellent deadlership.Thank you for the great review, Sara! We appreciate your business and we hope to see you again here at Germain Lexus of Dublin.
Excellent Service
by Pam on 04/25/2021Lexus never disappoints with their amazing service staff! From the time you roll in to drop off your car to the tech, to meeting with your above par rep, to paying your bill; you receive top-notch service!!Pam, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Germain Lexus of Dublin, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!
Certified RX
by LR on 07/25/2020Had my last Lexus 12 years and loved the brand so much I bought another, this time a CPO RX. Looks new, Kevin was very easy to work with, as was finance guy. Purchased on a Tuesday, picked up that Thursday and was told if I found anything… wrong, they will make it right and I firmly believe it. Love it!Thank you for the rave review! We are so happy to hear that Kevin and our Germain Lexus of Dublin team made it easy for you to get into your new-to-you Lexus. We hope you continue to enjoy it.
Easy buying process
by Michael Bernhard on 07/24/2020We worked with BJ and he helped us get exactly what we wanted. He didn’t push anything on us and I greatly appreciated it. We love the car and will be back for our next car buying experience.Thank you so much for shopping with us at Germain Lexus of Dublin! We are delighted to hear that you love your new vehicle. We appreciate your feedback and look forward to assisting you in the future.
My new Lexus
by Johanna L on 07/23/2020Morgan was amazing! He helped me get my 2019 Lexus RX 350! I recommend everyone use him! He was detailed and very helpful!!Hi Johanna, thank you for reviewing Germain Lexus of Dublin and for giving a shout out to Morgan! We are excited to hear that he helped you into a 2019 Lexus RX 350 as it's our goal to get customers into the perfect vehicle. Congrats and safe travels!
NX200t
by Atsushi Harada on 07/14/2020Jimmy was very kind and patient for me. It’s amazing experience.Thank you, Atsushi! We are so happy to hear that Jimmy earned your five stars.
Great People
by Ed and David on 07/11/2020It is nice to return to a dealer who remembers us and takes care of us as if we were old friends. This is something that is lost at a lot other dealers.We are honored to have you as loyal customers, Ed and David! Thank you so much for your repeat business and wonderful review. We hope you have a great week.
Completely pleased
by Ken Etherington on 07/01/2020Our salesman Kevin was very patient and worked hard to satisfy our wants and needsKen, thank you for taking the time to share your feedback for Germain Lexus of Dublin. It's wonderful to hear that Kevin provided you with the five-star service that we strive for. Enjoy your new vehicle!
Great Experience
by Corey and Jennifer Clay on 06/30/2020Wife and I drove up from Indianapolis so I was skeptical on what to expect. Needless to say I’m extremely pleased with my experience. Hands down the smoothest and easiest car purchase I’ve ever made. Everyone we encountered was extremely… nice and helpful. My salesperson Jimmy Mcduffie was the best. He didn’t put any pressure on us and was very helpful and thorough. He is a genuinely nice person.Corey and Jennifer - For you to say this was your easiest car-buying experience makes our day! We really appreciate you making the trip out to see us and are so glad that Jimmy delivered helpful service. Thank you for your business and enjoy your new ride!
Jim McDuffie
by Kim on 06/29/2020Jim was super helpful and informative. Made our purchase easy and smooth throughout the entire purchase.Hi Kim, thank you for taking the time to review the five-star experience you had with Jim at Germain Lexus of Dublin! I am glad to hear that he made the purchase of your vehicle such a seamless process. Safe travels!
Berrien Purchase
by Berrien Purchase on 06/25/2020A good experience, no high pressure.Hi Berrien, we appreciate you stopping by to leave us this review. At Germain Lexus of Dublin, we are committed to providing every customer with an enjoyable experience and I am glad to hear that you were taken care of!
satisfied customer
by germain Lexus of Dublin on 06/15/2020we purchased a Lexus UX250 and a Lexus ES350 within the last 3 months. the UX to replace a much loved IS350C and the other to replace my 2017 RX 350 coming off lease. All sales people were helpful and courteous They answered all our… questions and helped to connect our phones for navigation. Thank You mr. Germain...Thank you so much for your repeat business! We are very glad to hear that our team provided helpful service to get you into your new vehicles. Safe driving from the Germain Lexus of Dublin team!
Fantastic Experience
by Amy on 06/15/2020Buying a new car is not at the top of my list of fun things to do. Especially having to drive two hours away to do it. But the Germain Lexus Buying experience was a pleasure. Our associate B.J was wonderful! I highly recommend this… dealership should you need a car.Hi Amy - We understand that the car-buying process can be challenging and it's wonderful to hear that BJ made it enjoyable! Thank you so much for making the drive out to see us. We hope you love your new ride!
buying new car
by Cindy Kemmerling on 06/13/2020we had a 2002 Lexus RX 300 and worked with Cassey at the Dublin Ohio service center for many years. It was time to buy a new car and we were not sure that we would get another Lexus or not. I didn't like the thought of not being able to… work with Cassey if we bought a different make of car. I also dreaded having to work with a car sales person. I shared my concerns with Cassey and she refereed us to Marc Honice. Marc was a pleasure to work with and went out of his way for us, he made our experience of buying and new car very nice.Thank you so much for your many years of business! We are so glad that Cassey could refer you to Marc and that he made your buying experience a success. Safe driving in your new ride!
Top salesmen Top management
by Gerald Hunt Jr on 06/12/2020Great employees at Germain Lexus and super great managers. Nice to work with and all very knowledgeable.Thank you for sharing these kind words about our team! We are glad that you can depend on us for knowledgeable service.
Top of class
by Dave Seaman on 06/10/2020My family has purchased eight cars from Germain Lexus of Dublin and we will continue to for years to come. Jon Aponte is huge reason we keep coming back. He cares about his customers and never makes you feel like he's "trying to make a… sale." He's called and texted to follow up with me and has answered questions about my new car as I've had them.It's great to hear from you, Dave! We are overjoyed that you can turn to Jon whenever you're in need of a new vehicle and know you will receive excellent service. Thank you for being a loyal Germain Lexus of Dublin customer!
best car buying experience ever!
by best car buying experience eve on 06/09/2020From the moment I walked in the door to the drive away - everything was perfect. All car dealerships should model after the Germain Lexus brand. My salesman, Kevin was knowledgeble, straightforward and respectful. Getting the deal done,… even with a trade, was fair right out of the box. Thanks to the team at Lexus of Dublin.We can't ask for a better review than this! Thank you so much for the wonderful feedback about Kevin and the rest of our Lexus of Dublin team. We hope that you absolutely love your new vehicle!
The next time you're in need of a new Lexus or service for your current ride, turn to Germain Lexus of Dublin, OH. As a part of the Germain Automotive Partnership, was have years of experience bringing high-quality automotive experiences to drivers from all over Greater Columbus and beyond, and we're proud of the reputation we've earned as a customer-focused dealership. Pay our Dublin, OH, Lexus dealership a visit at your next convenience, and start down the road to a better driving future.
Searching for a new Lexus? We have a wide selection at our Lexus dealership near Delaware, OH, and our staff will help you find the new Lexus that's perfect for you. Explore a new Lexus RX or NX for a sleek crossover that makes daily commutes and weekend journeys alike a breeze, or get behind the wheel of a powerful sedan like the Lexus IS or GS. You can also browse our inventory of pre-owned Lexus models, as well as L/Certified alternatives like the Lexus GX, CT and RC. Speak with our Lexus
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Scott, we're delighted to hear that you had a positive experience with our team at Germain Lexus of Dublin! Enjoy all those features, and don't hesitate to reach out if there is anything else we can assist you with!
by Germain Lexus of Dublin on 04/07/2025