Germain Lexus of Dublin
Dealership Service Review
I have been going to the Germain dealership for 30 years and have had 5 Lexus’. This was the first time that I had a mechanical problem. The car was brought in for a 65,000 mile check up, I was told my Nx had a leak in the water pump and the car also had an oil leak but they couldn’t find it. I voiced my concerns and stated I thought it was very unusual to have these problems especially since I have never experienced a problem with a Lexus and it only had 65K miles on it. The service rep told me this is not uncommon and I just must have been lucky in the past. I was also directed to bring the car back in 2-3 weeks to see if they could find the oil leak and was told that it could be very pricey to repair. I think it’s safe to say that this will be my very last Lexus vehicle. The service rep just seemed to care less. So much with 30 years of patronage.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No