Germain Lexus of Dublin
Dealership Service Review
I’ve used Germain Lexus in Dublin, Ohio for all the service on my Lexus. When the car recently had an issue with a shredded tire (hit a pothole in a construction zone), I called German service in the hope that they could help me, knowing full well that they had a full service schedule for the day even though they had the tire in stock. My regular service rep “Cassie” was not working that day, but “Jeff” kindly filled in and took my call. He was very helpful and courteous, and told me that once the car arrived, they would work me in to get it done as expeditiously as possible. They even suggested a towing company which turned out to be fabulous as far as being timely and very careful with my car! My kudos to Germain Lexus and to Jeff… They offer services on my vehicle that are competitively priced and go out of their way to ensure that I remain a satisfied customer! Highly recommended…
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes