Germain Lexus of Dublin
Dealership Service Review
I dropped my car off for the first time since inheriting it from my father and was in and out within 10 minutes. They quickly checked me in, checked my tires and offered me quote on two tire options, and provided my loaner vehicle. I really liked the online checklist of all of the things they identified could be done to my vehicle while there for service. it provided me the opportunity to say yes or no, and listed the associated cost. They provided the ability to authorize or not authorize all of the possible repairs. I was advised when dropping off my car that it was possible that it could run into a second day of repair and they wanted to make sure I was OK with that. Communication was super easy by text with Maddyson. She responded very quickly and thoroughly to all of my questions. when I went to pick up my car the next day she took me over to the cashier. They presented me with a full itemized bill for my review and approval and payment. they applied the coupon that I had given them And additionally found a coupon for me for additional $50 off. Thank you Maddyson. after payment, my car was already parked outside and on ready to go. that only took about 10 minutes for pick up. also very impressive and very efficient love this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes