Germain Mazda of Columbus
Customer Reviews of Germain Mazda of Columbus
Review type:
Great Experience
Easy, quick and painless
by Kevin Vollmar on 03/13/2025I went in after a month or so of researching different makes and models of cars, and when I finally was ready to commit, Marcus made the process enjoyable. There was no pressure or endless texts/cals/emails, which can hinder a sale. I even… shopped around for comparisons and the competitors were relentless to the point I had to block numbers. I knew what I wanted and they had the exact car and could not be happier.Kevin, we're delighted to hear that Marcus made your car-buying experience enjoyable and pressure-free at Germain Mazda East of Columbus. Thank you for choosing us, and we hope you're loving your new ride!
Great selection
by Melissa on 03/12/2025Raul was helpful in showing us the cars we wanted to see even as we pivoted our search.Melissa, thank you for sharing your experience and leaving Germain Mazda East of Columbus a five-star review! We'll pass your kind words along to Raul. Enjoy the ride!
6 cars in 4 years
by Craig on 03/08/2025We have bought a total of six cars from Germain Mazda. We always use the same sales person, Alec. We always get wonderful customer service, a fair price, and we’re never pressured to buy something that we don’t require.Craig, thank you for your continued trust in Germain Mazda East of Columbus! We're delighted to hear that Alec consistently provides excellent service and a stress-free experience. Enjoy your latest purchase!
Outstanding customer service
by Karen Saul on 03/08/2025I went to Germain Mazda because my back up camera was intermittently not showing or working. Germain had replaced my control screen free of charge twice in the past die to recalls and did so with such ease. This intermittent loss of back up… camera was working when I dropped it off and therefore I wasn’t sure what could be done. I spoke to the service dept and they forwarded me to Amy who was definitely a specialist and that shone through in each conversation. Her knowledge base was excellent! We chatted about what could be done efficiently and she broke down what could be done at progressing levels, only done if approved by me. I was totally impressed. Her communication and follow through was outstanding, always on point, and gave me such confidence about the work that was to be done. I received a video report which was excellent by the technician which name I have forgotten I’m sorry. The work was timely, complete, and thorough. I was unable to pick up the car due to my 12plus hour shifts and she made arrangements for me to get the keys from the mgr in the dealership. The process was thorough, efficient, complete, and outstanding. Amy made it seamless and I am grateful for this kind of customer service. I highly recommend your dealership and service because of my experience. Also, prior to this, I was rear ended and needed repairs and when I called Germain, you referred me to Rifes auto body. I wanted original auto parts. Rifes did that and were excellent! Great recommendation !Karen, we're delighted to hear about your positive experience with Amy and the team at Germain Mazda East of Columbus! It's wonderful that everything was handled efficiently and met your expectations. Thank you for recommending us, we appreciate it greatly!
I see the light
by Porscha Krieg on 03/06/2025I received a notification that there was a recall on my Mazda's camera and set an appointment up online to have it repaired. Everything was great - I showed up at the dealership for the fix. The service agent told me that the process would… take up until 2 hours, which was surprising as I was under the impression that the camera could be fixed in an hour. They planned to do an inspection. I let them know that I had another appointment to make, and they said that they'd do their best. I waited in a comfortable room with tasty coffee and pleasant people while they did their magic, sent me a video of the inspection with recs for repair, and notified me that my car was ready! Very admirable situation going on here and they knew what they were doing. I made my appointment, had good coffee, and my camera works! I don't know if I will pay dealership rates, but who knows. They are excellent 👍Porscha, we're delighted to hear that your experience at Germain Mazda East of Columbus was smooth and enjoyable! It's great to know our team took good care of you and got everything sorted in time for your next appointment. Thanks for the feedback, we hope you'll consider us again in the future!
Good Communication
by Emanuel W on 03/05/2025Got my 80,000 mile service on my 2018 CX-9 here. The video review of the car was very thorough (more thorough than Byers Mazda I might add) and the car was all set in the time frame that was agreed upon. The car ran great after the tune up… with new spark plugs and I am happy with its performance. You are going to pay for car maintenance wherever you go and I trust Mazda to do it right for a competitive price that is not exorbitant. I could always hire someone to throw breaks and rotors on but they would not be under warranty like they are at Mazda if anything goes wrong. Great work Germain! And thank you!Emanuel, we're delighted to hear that you had a positive experience with your 80,000-mile service at Germain Mazda East of Columbus! It's great to know our team provided thorough care and met your expectations. We appreciate the trust you've placed in us for maintaining your CX-9's performance.
What an experience!
by Cory on 03/05/2025I highly recommend working with Don. He is the go to sales guy, he makes it a very seamless process. Very happy with my purchase!Cory, we're delighted to hear that Don made your experience at Germain Mazda East of Columbus seamless. Thanks for recommending us and enjoy your new purchase!
Mazda oil and rotate
by Jaybron on 03/04/2025Excellent service - came with a car wash which was nice. Enjoyed the video that they sent to me via text explaining the maintenance status of the car. My rep was very professional and helpful. Only negative was price - but I think all… maintenance is expensive these days. Think it was well over $100 for oil change and tire rotation. But overall great experience.Jaybron, we're delighted to hear you enjoyed the service and appreciated the video update from Germain Mazda East of Columbus. We understand maintenance costs can add up, but we're glad your overall experience was positive. Thank you for sharing your feedback!
CX50 Hybrid
by Tom on 03/03/2025Good experience. I appreciate the straightforward pricing approach without a lot of hidden fees. Only negative was that it took a VERY long time to get in to see the Finance person. We arrived at about 4:00 PM, made a deal quickly, but… didn't get out of the dealership until nearly 8:00 PM.Tom, thanks for sharing your feedback with us at Germain Mazda East of Columbus. We're glad you appreciated our straightforward pricing and apologize for the wait time in finance. We value your input and will work on improving this aspect of our service!
My Murano is better than yours!
by Stephanie T on 03/03/2025I am so glad that my husband and I decided to visit Germain Mazda on such a cold and snowy day. We were greeted by Carlos and we were able to test drive 3 different vehicles that we were interested in. Carlos was fun, very knowledgeable… and honest when comparing the 3. In the end, I chose a previously owned Murano which was one of the 2 vehicles that peaked my interest while shopping online. Everyone we came in contact with from the greeting to financing was very friendly and checked to see if we needed anything while we were making our way through the buying process. We never felt pressured and I left with the vehicle I wanted. I would recommend Germain Mazda to anyone looking for a new or used vehicle. Thank you for an awesome experience!Stephanie, we're delighted to hear that Carlos and the Germain Mazda East of Columbus team made your visit enjoyable despite the chilly weather! It's great to know you found exactly what you were looking for without any pressure. Thank you for recommending us, and enjoy your Murano!
Great sales team!
by SO on 02/28/2025I was impressed how well all of the salesmen truly worked together at Germain, whether it was at Lexus, Nissan or Mazda. I was at all three and it was clear that the most important factor was the customer finding the right car!Thank you for sharing your experience! It's wonderful to hear that our team at Germain Mazda East of Columbus worked together seamlessly across all departments to help you find the right car. We appreciate your feedback and hope you're enjoying your new vehicle!
Seamless experience with a trade in for a new CX-50
by Tyler on 02/28/2025Awesome experience with Germain Mazda. Philip was quick to find the car I wanted at a great price, and he was very responsive throughout the entire process. Never felt pushed to buy things I didn’t want/need, and went out of his way to… accommodate my requests. Would highly recommend anyone looking for a new vehicle to work with Philip at Germain Mazda West.Tyler, we're delighted to hear that Philip provided you with such a positive experience at Germain Mazda East of Columbus. It's great to know he was responsive and accommodating throughout the process. Thank you for recommending us!
Great job
by Mike LaScola on 02/20/2025updated 02/28/2025I actually worked with Ian Napier, typically he sells cars at Germain Volkswagen, but he took the time to get up to speed on the Mazda product line and he brought in someone from the Mazda dealership to assist (Joe maybe). Great team… effort.Mike, it's fantastic to hear that Ian and the team went above and beyond for you at Germain Mazda East of Columbus. We appreciate your feedback and are glad they made it a great experience!
A-mazda-mazing!!!!
by Chantal on 02/27/2025Love how I'm treated! Love the fact that a service video is sent and you can pick n choose what to have done! Thankyou! Will be coming here when I up-grade my car!!!Chantal, we're delighted to hear you enjoyed the service video feature and felt well-treated at Germain Mazda East of Columbus! We look forward to assisting you when it's time for your upgrade. Thank you for choosing us!
Fully satisfied
by Mike on 02/27/2025I have been waiting for the new model year MX5 Miatas to come out. When I saw on the internet that they had, I contacted Jason and he was very helpful in securing the car I have been wanting. He kep me up to date on the process, as the… car shipped from Japan, and I picked it up yesterday. He was very helpful in checking me out on the car, and I highly recommend him to prospective customersMike, we're delighted to hear that Jason provided such excellent service and helped you secure your new MX5 Miata at Germain Mazda East of Columbus. Enjoy the ride, and thank you for recommending us!
Great Service! Domenyk was an excellent rep
by Justin P on 02/27/2025Everyone was welcoming and supportive throughout the process. Domenyk was very knowledgeable and responsive. He helped me test drive the vehicles i was interested in and compare the features to get everything I wanted out of my new car.… David was extremely helpful as well. I really enjoyed working with them both.Justin, we're delighted to hear that Domenyk and David provided such a supportive experience at Germain Mazda East of Columbus. Thank you for sharing your positive feedback, and enjoy every moment with your new car!
Great experience for a teen's 1st car!
by Angie on 02/24/2025My son knew exactly the type of car he wanted and had been looking for several weeks. We visited this dealership to test drive the car. Their pricing was the lowest in the area and was posted on their website. I really like their upfront… approach on selling cars. They made the experience very easy and were great to work with. We bought it the next morning. Thanks for making his 1st car purchase a memory to treasure!Angie, we're delighted to hear that your son's first car purchase was a memorable experience at Germain Mazda East of Columbus! Our team is thrilled you appreciated our upfront approach and competitive pricing. Enjoy the new ride!
Alec in Sales and Andy in Finance Were Extremely Nice
by Ruben Garcia on 02/18/2025updated 02/25/2025Buying a car is usually extremely confusing and time consuming. This time the experience was unusually amazing and with both Alec and Andy things flowed so smoothly that we completed the whole process in less than three hours (including a… 25 minute test drive). Awesome!Ruben, we're delighted to hear that Alec and Andy made your car-buying experience smooth and efficient at Germain Mazda East of Columbus. Thanks for sharing your awesome feedback!
Great experience.
by Dareen on 02/22/2025I had an amazing experience purchasing my car from John at Germain Mazda West From the moment I walked in, John was professional, knowledgeable, and genuinely interested in helping me find the perfect vehicle. John took the time to… understand my needs and budget, never pressuring me into a decision. He patiently answered all my questions, provided detailed information, and even went the extra mile to ensure I got the best deal possible. The entire process was smooth, transparent, and stress-free. If you’re looking for a trustworthy and friendly salesperson who truly cares about customer satisfaction, I highly recommend John. Thanks again for making my car-buying experience so enjoyable!Dareen, we're delighted to hear that John made your car-buying experience at Germain Mazda East of Columbus so enjoyable and stress-free. Thank you for sharing such positive feedback about his dedication and professionalism! Enjoy your new vehicle!
Customer Service Was AMAZING
by Danyelle Saunders on 02/20/2025We bought a car from this dealership on 2/18/2025. The staff, all of them, were kind, friendly and knowledgeable. I cannot thank Germain Mazda West of Columbus for getting my family a safe, reliable and affordable vehicle. When we went up… there, there was only one car that we were looking at. Unfortunately it was on hold for another person. We shopped and shopped. The salesmen/women kept in touch. When the deal fell through, they called us and informed us. Since we were 5 minutes away, if that, we drove straight there. They had the car ready for us. We test drove the car and fell in love. We were able to finance it and pick the car up the next morning (no fault to the dealer). Fast. Friendly. Very good customer service. I cannot thank all those that we dealt with.Danyelle, we're delighted to hear that our team at Germain Mazda East of Columbus provided you with such a positive experience. It's great to know they kept in touch and helped secure the perfect vehicle for your family. Enjoy your new car!
Great experience
by Sarah on 02/18/2025Great service. Very patient with meSarah, thank you for stopping by to leave Germain Mazda East of Columbus a positive review!
James, we're delighted to hear that Dominyck and the team at Germain Mazda East of Columbus provided you with a positive experience. Thank you for sharing your feedback!
by Germain Mazda East of Columbus on 06/04/2025