Customer Reviews of Bob Caldwell Chrysler Jeep Dodge Ram
Review type:
IDCM Repair
by KM on 08/07/2023Great dealership and Service Advisor. The only negative, which is bothersome since my Jeep is new with only 3000 miles. During the repair, there is a scuff mark on the top of the rear bumper. The first scratch should not have been done… during a repair at the dealership.When you need help
by Rob on 12/27/2022updated 01/03/2023It was just before Christmas and my thermostat went out. I called Joe at Bob Caldwell’s and he said bring it over they got me in took care of my van.I was back on the road to my Christmas dinner. Thanks merry Christmas. Happy New Year’s.Friendly service
by DMB on 12/10/2022I brought my car in for regular maintenance. On several occasions, from the time I arrived (admittedly, looking a bit lost) to the moment I left, I was greeted and assisted by many staff members who each stopped what they were doing to see… if I needed anything. I was pleasantly surprised by the friendliness.Really appreciate you sharing your experience and thrilled to hear that the staff was on point during your stay. Very fortunate to have the group we have here and hope the positivity and professionalism can continue for another 55 years here at Bob Caldwell Automotive. Thank you for you business and again, your feedback! -Justin Harmon (General Manager)
Good service and they are nice
by Omar Amar on 10/08/2022Prices are good dealsShort and sweet but really at the end of the day, that's all that matters. Appreciate the thumbs up and thank you for your business Omar. -Justin Harmon
Above and Beyond Service
by Michael Moore on 10/08/2022Thanks to Kevin for going the extra mile and getting my vehicle to me!Thank you for saying that Michael. More often than not advisors receive the negative feedback and always nice to hear customer's appreciating their efforts. Appreciate the business and review. -Justin Harmon (Bob Caldwell General Manager)
Always a pleasure
by CbusJeepOwner on 10/07/2022Service team at bob Caldwell are always welcoming and great to work with. Supportive on issues and quick to complete services. Really enjoy interacting with all the service team. Would recommend to anyone.Fast
by Sammy G on 10/07/2022Got an oil change. Fast serviceThank you Sammy for recognizing. This has been a major focus to increase the time of oil changes to compete with the aftermarket companies. Thank you for the recognition and the business! -Justin Harmon (General Manager)
Thank you cody
by Cody service advisor on 10/07/2022Thank you cody for going the extra mile you and kevin and the service manager thank you all for going over and beyond exceptional service - you 3 deserve a raise please tell the gm :)Why thank you Cody for the business and the helpful suggestion. Look forward to seeing you again soon! -Justin Harmon (General Manager)
Grand cherokee 2021 breaks broke
by Guy a on 10/06/2022Got a great service repairing my 2021 grand cherokee. Fixed everything and worked with jeep to cover that under warranty.Thank you Guy and happiest customers are those that have warranties and service contracts that cover their repairs. Good on you to make sure you have coverage for costly repairs. Thank you for the post and business. -Justin Harmon (Bob Caldwell Automotive General Manager)
In and out
by Sue on 10/05/2022Everyone was very helpful and professional. My oil change was done quickly. I was in and out in no time! Thank youLove to hear it Sue and appreciate you taking the time to commend the staff. Hoping you are willing to revisit for many more 5 star visits. Cheers. -Justin Harmon (General Manager)
Oil change & tire rotation.
by Tom on 09/28/2022Employees are always friendly and professional, my Jeep is always ready to go when they are done with it.Thanks Tom and glad to hear that you have had a consistently pleasant experience. Hope the weekend has treated you well! -Justin Harmon (General Manager)
Efficient
by Gregg on 09/28/2022Every one was friendly, knowledgeable. A comfortable waiting room.Appreciate the kind feedback Gregg and here to assist no matter the issue. Always appreciate the kind words and look forward to seeing you next visit. -Justin Harmon (General Manager)
Back to running like brand new!
by Skippy98 on 09/28/2022First off, I Love my car--a Chrysler 300S. Moving on, Bob Caldwell did an outstanding job! Both fuel pumps and all the crankshafts, lifters and rockers were replaced, and my car is running like new. I can feel the power of the engine when I… accelerate, just the way it should be! They stuck to the issues at hand and had my car ready before the estimated finish date. Zak was great, keeping me updated every step of the way, even looking into additional options of repair, and I am very satisfied with the service I received. I am definitely motivated to bring my 300S to Bob Caldwell again for future service.Nice to hear the feedback even during major overhauls like you just had done. We have several techs that we are fortunate to not only have a decade of experience but have stuck it out and been faithful at our dealership through Covid, through manufacture changes, and even through bankruptcy. Thrilled to hear Zak communicated at a cadence you were comfortable with and job met your expectations. Appreciate you using choosing Caldwell and thank you for the motivating feedback. Cheers! -Justin Harmon (General Manager)
Very disappointed
by Amber L on 09/22/2022Poor customer service. Poor communication. Chose not to have repairs done and when I picked up my vehicle it was driving worse than when I dropped it off.Amber I'm very sorry to see this. In regards to the communication I see where Joe had reached out on 4 separate occasions between the 15th and 16th. Perhaps you did not receive his efforts and apologize as Joe typically is very well received from his customers. As far as the the brakes being seized, they would not be worse but with no work being completed, perhaps it seemed worse. Bob Bing (Service Manager) has left you a voicemail to see if we can help in anyway and I'm also happy to assist in anyway possible as well- 614-880-2824 or jharmon@caldwellautomotive.com. Again very sorry for any miscommunication. -Justin Harmon (Bob Caldwell Automotive General Manager))
Lying service manager
by Singh on 09/20/2022I went there to do electrical checkup on my truck ram 1500 2022 it was there for two days they called me said it’s ready for pickup I picked it up came home notice there was a scratch on my radio display I took pictures send it to them… they said you have to bring it in and I went next day the service manager came out I showed him that this wasn’t there before he turned and said no this wasn’t us you did it so I asked to talked to someone senior then him he became aggressive and start threatening me that I have to leave the property He didn’t asked his workers that if it happened by them just said no we didn’t do it and get outThank you Bob Caldwell
by Tyler Kimble on 09/20/2022Savannah at Bob Caldwell helped me with getting my car serviced for the first time since I purchased the vehicle. Excellent and quick service!The service was terrible. I would never recommend anyone to bring there veh
by Bryan Mills on 09/17/2022The service department is terrible. Lack of respect from the workers. I’ve never been so disappointed.Bryan, I'm very sorry you feel this way and would like to apologize. Anything I can do or any information I can gain from you I would really appreciate whether it's to help you, help train the staff, or help run the business for future customers, I'm all ears! 614-880-2824 direct extension or justin@caldwellchrysler.com. -Justin Harmon (General Manager)
It’s the End of a Long Relationship
by Mandy W on 09/17/2022I have been going to Bob Caldwell for over 10 years now. I’ve never had the experience that I’ve had this time around. It was very unpleasant. I needed a battery replacement and before my scheduled service, Zak asked that I call in. He was… concerned I checked in the previous night with some newer staff who were less knowledgeable. If you hire them, you should be comfortable leaving them alone to perform their duties, or there should be a skilled expert on site to guide them. Here’s where my issue lies, I had a diagnostic test that was 183.00. In the past if a service needed to be performed that fee went towards the completion of the service. I was then told that’s not the case and was quoted 533.00 for a battery replacement. I was made to feel as though I were lying regarding the fee you bc towards the service and the explanation provided by the supervisor was, that wouldn’t be fair because they don’t get paid hourly. He also stated that never was a thing. I absolutely was, I have paperwork from way back confirming this, and also my family and friends has also trusted this company and are familiar with the same experience. Im not sure when this changed, however it has left a bad taste in mine as well as my families mouths and we will not be returning. I decided to have the service elsewhere and I saved money. I am however disheartened that I ended up paying 183.00 for a test alone. That is obsessive and we shouldn’t be penalized because of the way you are paying your employees. I hope you make this clear in the future because this was bad customer service and a negative customer experience that will cause a loss. Perhaps you have the wrong management staff now. The only constant has been the amazing cashier who has been there for years remaining resilient and personable.Mandy, appreciate your feedback and would like to assist if I can. I can not look up your information without your last name or you reaching out to me. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. I don't believe that a battery test should be a 1 hour check out and I will discuss that with the managers tomorrow. That said, more often than not the diag is added to the repair. Many shops say that if you do the work, the diag will go toward the repair when in actuality the diag is added to the repair cost quoted to you. This is common practice and vindicated when diagnoses are warranted. Not knowing the particulars I can not look up to see if diagnoses is righteous here. For instance, some diag requires a long trail before it's determined the issue is the battery. Other times, it's simply a battery test like "no start". Eitherway I would like to try to help you Mandy if you are willing to give me a chance. -Justin Harmon (General Manager)
Better attention
by George on 09/16/2022I made appointment for 10 am and then at the end of the day told to bring car other day and then bring car back And then told they don’t have parts for car . Why they sido told me that the first daySorry to see this George and certainly happy to intervene. For repairs all dealers are short on many parts. I could understand if the vehicle was in for repair. If the vehicle was in for scheduled maintenance that would be a concern. Albeit there are some maintenance parts on back order, we have over 1M in the parts department to ensure this does not happen. I would love to help however I can or at least receive some feedback so I can correct issues like this in the future and perhaps help you too George. I can be reached at justin@caldwellchrysler.com or 614-880-2824. Thank you for the feedback. -Justin Harmon (General Manager)
Great service
by Karyssa on 09/15/2022Savannah was very kind and helpful!Thank you Karyssa and happy to hear Savannah was able to get you in and out with no problems. Have a great week! -Justin Harmon (General Manager)
Not Happy
by Meech on 09/15/2022I’m very unhappy with service I was given a date to drop my truck off and I did just that only to find out 2 days later it was still not even diagnosed so basically I dropped it off to sit on there lotVery sorry to hear this. I spoke to the service manager and he said the vehicle was dropped off and we were only given one day to diagnose, not 2. If this was not the case or you were given bad information or if you could help with any detail in return I would be happy to help you however I can. I can be reached at 614-880-2824 or jharmon@caldwellautomotive.com. -Justin Harmon (General Manager)
In 1950, Ruth Ann Caldwell encouraged her husband Bob to follow his dreams. Later that year, Bob opened a small car lot in Columbus on High Street with the slogan "Where High Street Bends, Your Car Worries End." After 16 years of success selling quality used vehicles Bob Caldwell was approached by Chrysler to open a franchise on Morse Rd. He did so in November 1967 and Bob Caldwell Chrysler Dodge Jeep Ram was born.
Fast forward to today and we have celebrated our 50th year of operation, still family owned and operated by Bob's three daughters and we have welcomed the 3rd Generation with Justin Harmon as the General Manager. We have grown to over 115 employees and we are thankful for every year that we get to serve the City of Columbus, State of Ohio and all our surrounding neighbors.
Whether you've grown up a Buckeye or travel from far away because we are the lowest price, we welcome you as family and will continue to be here to service all of your vehicle needs.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Hate seeing this and I would be happy to see if our detail department can buff it out for you if you would like? You can call me directly to schedule- 614-880-2824 or justin@caldwellchrysler.com. Thank you and glad the rest of the visit went well. -Justin Harmon (General Manager)
by Justin Harmon on 08/07/2023