Bob Caldwell Chrysler Jeep Dodge Ram
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Dealership Service Review
service Rating
Very disappointed
Written byon 09/22/2022
Poor customer service. Poor communication. Chose not to have repairs done and when I picked up my vehicle it was driving worse than when I dropped it off.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Justin Harmon on 09/22/2022
Dealer Response
Amber I'm very sorry to see this. In regards to the communication I see where Joe had reached out on 4 separate occasions between the 15th and 16th. Perhaps you did not receive his efforts and apologize as Joe typically is very well received from his customers. As far as the the brakes being seized, they would not be worse but with no work being completed, perhaps it seemed worse. Bob Bing (Service Manager) has left you a voicemail to see if we can help in anyway and I'm also happy to assist in anyway possible as well- 614-880-2824 or jharmon@caldwellautomotive.com. Again very sorry for any miscommunication. -Justin Harmon (Bob Caldwell Automotive General Manager))
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