Bob Caldwell Chrysler Jeep Dodge Ram

I have been going to Bob Caldwell for over 10 years now. I’ve never had the experience that I’ve had this time around. It was very unpleasant. I needed a battery replacement and before my scheduled service, Zak asked that I call in. He was concerned I checked in the previous night with some newer staff who were less knowledgeable. If you hire them, you should be comfortable leaving them alone to perform their duties, or there should be a skilled expert on site to guide them. Here’s where my issue lies, I had a diagnostic test that was 183.00. In the past if a service needed to be performed that fee went towards the completion of the service. I was then told that’s not the case and was quoted 533.00 for a battery replacement. I was made to feel as though I were lying regarding the fee you bc towards the service and the explanation provided by the supervisor was, that wouldn’t be fair because they don’t get paid hourly. He also stated that never was a thing. I absolutely was, I have paperwork from way back confirming this, and also my family and friends has also trusted this company and are familiar with the same experience. Im not sure when this changed, however it has left a bad taste in mine as well as my families mouths and we will not be returning. I decided to have the service elsewhere and I saved money. I am however disheartened that I ended up paying 183.00 for a test alone. That is obsessive and we shouldn’t be penalized because of the way you are paying your employees. I hope you make this clear in the future because this was bad customer service and a negative customer experience that will cause a loss. Perhaps you have the wrong management staff now. The only constant has been the amazing cashier who has been there for years remaining resilient and personable.