Customer Reviews of McCluskey Chevrolet
Review type:
Recall
by Ted Fisher on 11/06/2024Everything was smooth . Gave me a brand new truck like mine as a rental . Only thing is no one called when it was done so I had to wait like a half an hour to get my truck back because it got parked on the overflow lotMs
by RuthEBlom on 10/01/2024updated 10/08/2024Work done on my car was fine but I brought it in on a Friday and was encouraged to leave the car in case they could get to it. They got to it on Monday so it sat there for 3 days and I was without a car for three days. The car was drivable.Thank you for choosing McCluskey Chevrolet as your first choice for all your automotive needs!
Johnr
by John Reid on 08/11/2024Very professional and quickWe're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Neal Fergen
by Neal Fergen on 08/02/2024Promises made at purchase are still unresolved and required several trips to dealership to resolve issues. There are still issues unresolved with dealership and everybody says the fault lied elsewhere. If I didn't like the car I would have… searched elsewhere. There was no negotiation on price and I paid new car price for a used car.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (513) 741-1111 to discuss your concerns, as your satisfaction is of utmost importance to us.
I am still waiting for items promised on 6-29-24. When I purchased the car. I have made 4 trips to the dealership and gotten different answers to the same questions. It was always someone else's fault and nobody seem to know anything about anything.
Customer
by ohdogg57 on 07/21/2024Better than the other dealership I was with before.We really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service Department
by sloankr on 06/16/2023Terrible service. Left oil inside my vehicle. Rarely fills up the windshield wiper fluid. Broke and stripped wheel studs on 3 different occasions. Told me if I didn't like it to go elsewhere.Without your actual name, we cannot research your claims. If you'd like to discuss this matter in further detail you should contact service guest relations manager, Tracey at 513 697 5200.
Carl Smith
by Carl Smith on 02/05/2023BJ and the rest of the service staff were fantastic. Very fast, efficient, and affordable. I was in and out even faster than expected. Excellent service experience as always. McCluskey Chevrolet is #1Thank you for choosing McCluskey Chevrolet as your first choice for all your automotive needs Carl and for taking the time to give us a great review!
Service
by CMonty87 on 02/02/2023Great experience! Everyone here is very friendly and they get the job done quickly and efficiently.We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Best customer service
by Bigmomma on 02/02/2023McClusky service department is superior to other chevy dealers. Friendly and knowledgeable. Karen in service is excellent to deal with as is Jake. They get us in and out timely. Service department is thorough.We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Fixed issues
by Ryan Swegman on 04/22/2022McCluskey Chevrolet has taken care of me and my needs to the full extent possible! They have helped us get into multiple cars and they have always worked with us in every way possible to get anything done needed! Karen one of the managers… has even agreed to continue through on a promise to repair hail damage to our vehicle even though it was over 2 years old! This is a great dealership and all the employees there have continued to WOW myself and my wife with everything they’re willing to do to make sure every experience is always AMAZING! That alone will keep us continuing to do business with this establishment and not with others. Thanks again to Karen Shepherd and the rest of the McCluskey team!Thanks for taking the time to give us a great review Ryan. We're happy that we were able to deliver on our promises to you, even as we all went through the delay factor as a result of covid. We value you and your family, and when things go wrong, we want to try to help make the situation better for you all. We look forward to serving you again in the future, and are happy that we could assist you with this need :) Have an awesome day!
Not holding up to promises made
by Ryan Swegman on 04/18/2022The service was fine they seemed to have fixed the issue. Until I realized they never removed the dents or damage from my vehicle from a hail storm that happened before we purchased the car. So when buying the vehicle they said they would… schedule the appointment to remove the dents and get it looking nice. But that was not the case they never called to make the appointment so when we would get oil changes done my wife would say something and they would say we have to look into it. But it seems nobody ever did. So this last time we ran into our original sales guy who said he remembers promising to get it fixed and this would happen during it getting the radiator fixed. But when we returned to pick it up he said his manager informed him they couldn’t do it any longer! Not only did they make us feel as if it was our fault they didn’t take care of it they said no it’s a few dents to pop no damage other than that we were just under the impression they had to make time we don’t know we don’t work on cars. Not our profession! The problem is the sales man remembers saying it would be fixed and would be handled and never did. Very disappointed in that. I understand it’s not a big deal you won’t be losing any money if 1 customer chooses to go somewhere else but it’s terrible because you are usually good at these things and not this time and we literally just got a new car from you guys when our other car was being fixed!Although the damage was done to the vehicle in 2020, a promise is a promise, and we have reached out to the customer to let them know that we will be taking care of the hail storm they referenced. We truly value Mr. Swegman and his family and wanted to provide them with the satisfactory resolution that they sought and he has indicated that he will be posting an updated review as a result.
Lifetime warranty is a scam
by Jon on 03/18/2020I usually do no post reviews or negative issues about a business rather then speaking with them about the issue first but I have already done so, my mother purchased a 2014 Chevy Equinox from this dealership back in 2015 due to there… “Lifetime power train warranty” in order for this warranty to stay in effect all oil changes and maintenance is required to be done by them within 200 miles of there spec, which all has been done like it’s supposed to be, first issue the car had was exhaust manifold cracked. Took to dealer to be told “this is not covered under our warranty because we only cover the engine itself” so $1200 later the issue is fixed, next the catalytic converter failed as well as o2 sensors and quoted $2100 to fix (again not covered under warranty) now the car is having issues with both the catalytic converters and o2 sensors throwing check engine codes again and the car having a tick.. so I check the oil for her and see that somehow in 3000 miles the car has lost more then 3 quarts of oil, I look at exhaust pipe and sure enough it’s caked in oil. I have her schedule an appointment for the dealer to look at it and get it scheduled because losing oil is only going to be cause by 1 of 2 things either 1 it’s leaking through the valve seals and burning it or 2 the Oiler ring on pistons are seeping oil and burning it (both of which are internal engine issues and would be covered under engine warranty) Sure enough just as I suspected they believe rings are bad and oil is going through exhaust which has been the cause of all the other exhaust issues that have happened. Now that we know the problem and know that it’s covered under what they told us is only an engine and transmission warranty and not actually a full power train warranty we figured at least it was covered under warranty now, man were we wrong.. dealer now claims that this is “normal wear and tear” and expect her to pay more then $3k to have this issue fixed. I DO NOT RECOMMEND THIS DEALER as there lifetime warranty is nothing but a scam to get you in the door, they have done nothing but take advantage of my mother and even the tech said it’s something that should be covered under there warranty. DO NOT TRUST THIS DEALER. Next step is talking with our attorney for these false claims this dealership has made which was the sole reason for buying from themDisrespectful an belittle
by Michael on 02/18/2020I came in on 2/14/20 for a safety issue on my truck I bought in September it been back every month same door same side Same issue basically I was disrespected as a customer an belittle by to employees never thought I would have to pay for… me an my children safety. Totally shocked an mad that this happenedI am so sorry to hear that we fell short of your expectations. We think of our guests as family, and it is never our goal to leave anyone feeling the way you have described after your recent visit! Please contact me to discuss your concerns, as your satisfaction is of utmost importance to us. Tabitha, Customer Experience Manager, 513.697.5479
I am so sorry to hear that we fell short of your expectations. We think of our guests as family, and it is never our goal to leave anyone feeling the way you have described after your recent visit! Please contact me to discuss your concerns, as your satisfaction is of utmost importance to us. Tabitha, Customer Experience Manager, 513.697.5479
Phenomenal Service Experience
by Allan71 on 02/17/2020My service experience was nothing but stellar. McCluskey provided a fully inspection of my vehicle, as well as a full video of the inspection that showed the step by step process of the inspection. Within a hour of the start of my… appointment we were back on the road. Every person greeted us with enthusiasm and politeness. The knowledge that Issac our service advisor was unparalleled. The video inspection by the technician was very informative as to the current condition of our vehicle.It is great to hear everything was done quickly and to your satisfaction, and we truly appreciate your kind words about our valued team member, Isaac. Thank you again for choosing McCluskey Chevrolet and we hope to see you again.
Oil Change
by Alex Rose on 02/04/2020updated 02/14/2020Quick and reliable serviceIt is great to hear everything was done quickly and to your satisfaction Alex. We sincerely value your business and look forward to your next visit!
Oil and cabin filter change
by Smitty76 on 02/14/2020Always good. Nice friendly people. Quick service.It is great to hear everything was done quickly and to your satisfaction, and when you're happy, we're happy. Thanks for taking the time to give us a 5 star review, we truly appreciate you and look forward to your next visit with us!
Karen Daniel
by Robbiek on 02/10/2020Karen has great customer serviceThanks for taking the time to highlight one of our valued team members, Karen Daniel. You're right, she has great customer service skills, and we're happy that she was able to assist you. We truly appreciate your kinds words, and look forward to seeing you again at your next visit with us!
Service
by Xcessiv on 02/09/2020The person who waited on me was very nice and helpful.Your satisfaction is important to us, so we want to sincerely thank you for choosing McCluskey Chevrolet and we hope to see you again soon!
Powertrain warranty transmission was shot under 92000 miles
by Que on 02/08/2020The powertrain warranty’ is mis leading. My car had less than 100,000 thousands miles and the transmission started slipping . The dealer power train org did not honor their agreement. My thermostat went bad the warranty didn’t cover it… either. Per power train org saying the car was neglected however a year earlier I had a repair that was covered without any issues. I would not recommend this to anyone. I truly believe gm has a transmission issue and I believe I was exploited.Our FREE lifetime powertrain protection isn't a bumper to bumper coverage, but it does cover big ticket items such as the transmission and engine (and other components associated with same). IF any customer keeps up with their REQUIRED services per the terms/conditions of the actual coverage/policy (issued by an insurance carrier), and IF the repairs needed pertain to the parameters of the coverage, then the repair is approved - for the lifetime of their vehicle ownership, which is extremely valuable for our customers. We have given this free coverage, on qualifying vehicles (currently the terms are 100k miles or less, 2011 or newer in model year), since 2011 and there are hundreds of happy customers who are driving vehicles that received this assistance for repairs. As far as GM having a transmission issue, we don't build any vehicle, we just service them.
Oil change tire rotation
by Smilesrn on 02/07/2020Love it. Keep in touch. Much faster this timeIt is great to hear everything was done quickly and to your satisfaction. Thanks for taking the time to leave a review and we hope you have an awesome day!
McCluskey Chevrolet is known throughout the Midwest for having the largest selection of new and pre-owned vehicles, all with our everyday Haggle Free pricing and backed by our Free Lifetime Mechanical Warranty. Contact one of our handpicked Product Specialists that will answer any and all of your questions. Also, once you choose your vehicle of interest, take advantage of our Free 48 Hour Test Drive so you can try it before you buy it. At McCluskey we look forward to having the opportunity to Earn Your Business.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Ted, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (513) 741-1111 when you have a chance. Thank you, and we look forward to hearing from you.
by Chole Yates on 11/07/2024