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McCluskey Chevrolet


9673 Kings Auto Mall Rd, Cincinnati, OH 45249 (map)
Today 10:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (5) No (1)
Service Rating
Recommend:
Yes (4) No (2)
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Dealership Service Review

3 out of 5 starsservice Rating
Not holding up to promises made
Written by Ryan Swegman on 04/18/2022

The service was fine they seemed to have fixed the issue. Until I realized they never removed the dents or damage from my vehicle from a hail storm that happened before we purchased the car. So when buying the vehicle they said they would schedule the appointment to remove the dents and get it looking nice. But that was not the case they never called to make the appointment so when we would get oil changes done my wife would say something and they would say we have to look into it. But it seems nobody ever did. So this last time we ran into our original sales guy who said he remembers promising to get it fixed and this would happen during it getting the radiator fixed. But when we returned to pick it up he said his manager informed him they couldn’t do it any longer! Not only did they make us feel as if it was our fault they didn’t take care of it they said no it’s a few dents to pop no damage other than that we were just under the impression they had to make time we don’t know we don’t work on cars. Not our profession! The problem is the sales man remembers saying it would be fixed and would be handled and never did. Very disappointed in that. I understand it’s not a big deal you won’t be losing any money if 1 customer chooses to go somewhere else but it’s terrible because you are usually good at these things and not this time and we literally just got a new car from you guys when our other car was being fixed!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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Karen Shepherd on 04/21/2022
Dealer Response
Although the damage was done to the vehicle in 2020, a promise is a promise, and we have reached out to the customer to let them know that we will be taking care of the hail storm they referenced. We truly value Mr. Swegman and his family and wanted to provide them with the satisfactory resolution that they sought and he has indicated that he will be posting an updated review as a result.
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