Customer Reviews of McCluskey Chevrolet
Review type:
Bill Stouffer
New Bolt purchase
by Dmelton on 04/19/2021Fast and friendly service. Will in sales and Levon in finance were outstanding.Our entire team works hard to get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
SALESMAN PROBLEM
by Laurie on 06/11/2020We just a car from McCluskey. Salesman great at that time, very patient. Got a great car. I called the next day because it had wrong floor mats. My salesman Chris told me basically I was out of luck since it was a used car. He couldn't… order new ones (come out of his commission??) The car was advertised to come with floor mats, and silly me assume d that meant correct size floor mats not ones for a car half the size of what I bought. When I spend $30,000 for a car I expect correct floor mats whether a used vehicle or not. I even offered to take used mats! I think his excuses were BS when he would finally get back to me after several attempts to reach him. Don't buy a car from salesman by name of Chris Bauer!Hi Laurie, Thanks for reaching out and letting us know about your concern. Although with a used vehicle we typically don't switch out items, and if a customer wants to upgrade or change items on their vehicle, it's their responsibility to do so, your complaint seems justified based upon the fact that you indicate that they are too small for your vehicle. You should be hearing from a member of our connection center team shortly to order you some mats for your vehicle. We are sorry for the confusion that this caused and we are glad that we were able to go ahead and approve for you to get some different mats for your vehicle.
Lifetime warranty is a scam
by Jon on 03/18/2020I usually do no post reviews or negative issues about a business rather then speaking with them about the issue first but I have already done so, my mother purchased a 2014 Chevy Equinox from this dealership back in 2015 due to there… “Lifetime power train warranty” in order for this warranty to stay in effect all oil changes and maintenance is required to be done by them within 200 miles of there spec, which all has been done like it’s supposed to be, first issue the car had was exhaust manifold cracked. Took to dealer to be told “this is not covered under our warranty because we only cover the engine itself” so $1200 later the issue is fixed, next the catalytic converter failed as well as o2 sensors and quoted $2100 to fix (again not covered under warranty) now the car is having issues with both the catalytic converters and o2 sensors throwing check engine codes again and the car having a tick.. so I check the oil for her and see that somehow in 3000 miles the car has lost more then 3 quarts of oil, I look at exhaust pipe and sure enough it’s caked in oil. I have her schedule an appointment for the dealer to look at it and get it scheduled because losing oil is only going to be cause by 1 of 2 things either 1 it’s leaking through the valve seals and burning it or 2 the Oiler ring on pistons are seeping oil and burning it (both of which are internal engine issues and would be covered under engine warranty) Sure enough just as I suspected they believe rings are bad and oil is going through exhaust which has been the cause of all the other exhaust issues that have happened. Now that we know the problem and know that it’s covered under what they told us is only an engine and transmission warranty and not actually a full power train warranty we figured at least it was covered under warranty now, man were we wrong.. dealer now claims that this is “normal wear and tear” and expect her to pay more then $3k to have this issue fixed. I DO NOT RECOMMEND THIS DEALER as there lifetime warranty is nothing but a scam to get you in the door, they have done nothing but take advantage of my mother and even the tech said it’s something that should be covered under there warranty. DO NOT TRUST THIS DEALER. Next step is talking with our attorney for these false claims this dealership has made which was the sole reason for buying from themDisrespectful an belittle
by Michael on 02/18/2020I came in on 2/14/20 for a safety issue on my truck I bought in September it been back every month same door same side Same issue basically I was disrespected as a customer an belittle by to employees never thought I would have to pay for… me an my children safety. Totally shocked an mad that this happenedI am so sorry to hear that we fell short of your expectations. We think of our guests as family, and it is never our goal to leave anyone feeling the way you have described after your recent visit! Please contact me to discuss your concerns, as your satisfaction is of utmost importance to us. Tabitha, Customer Experience Manager, 513.697.5479
I am so sorry to hear that we fell short of your expectations. We think of our guests as family, and it is never our goal to leave anyone feeling the way you have described after your recent visit! Please contact me to discuss your concerns, as your satisfaction is of utmost importance to us. Tabitha, Customer Experience Manager, 513.697.5479
Phenomenal Service Experience
by Allan71 on 02/17/2020My service experience was nothing but stellar. McCluskey provided a fully inspection of my vehicle, as well as a full video of the inspection that showed the step by step process of the inspection. Within a hour of the start of my… appointment we were back on the road. Every person greeted us with enthusiasm and politeness. The knowledge that Issac our service advisor was unparalleled. The video inspection by the technician was very informative as to the current condition of our vehicle.It is great to hear everything was done quickly and to your satisfaction, and we truly appreciate your kind words about our valued team member, Isaac. Thank you again for choosing McCluskey Chevrolet and we hope to see you again.
Sales
by Farrell on 02/16/2020Very easy and pleasant experience. Mike Stefanski was terrific at answer all questions and stayed with us e very step of the process and we appreciated all he did for us.Thank you so much for your 5 star rating and feedback about Mike! We're glad to know that you were happy following your recent visit, and we can't wait to see you again soon... Have an amazing day!
Oil Change
by Alex Rose on 02/04/2020updated 02/14/2020Quick and reliable serviceIt is great to hear everything was done quickly and to your satisfaction Alex. We sincerely value your business and look forward to your next visit!
Oil and cabin filter change
by Smitty76 on 02/14/2020Always good. Nice friendly people. Quick service.It is great to hear everything was done quickly and to your satisfaction, and when you're happy, we're happy. Thanks for taking the time to give us a 5 star review, we truly appreciate you and look forward to your next visit with us!
Great experience
by ChevySilv on 02/11/2020No pressure, very informative, patient.Hi there! It was great to see you. Thanks so much for the fantastic review! We appreciate you.
Karen Daniel
by Robbiek on 02/10/2020Karen has great customer serviceThanks for taking the time to highlight one of our valued team members, Karen Daniel. You're right, she has great customer service skills, and we're happy that she was able to assist you. We truly appreciate your kinds words, and look forward to seeing you again at your next visit with us!
Knowledgeable and Professional Saleman
by ChevyBabe22 on 02/10/2020Colin was extremely helpful with all my questions. He was patient throughout the process and made me feel comfortable at the dealership that he was recommending the best options for me.Thank you so much for your 5 star rating. We're glad to know that you were happy following your recent visit, and we can't wait to see you again soon... Have an amazing day, Chevybabe ;)
Streamlined Car Shopping
by Jim and Kate on 02/10/2020Recently purchased a used vehicle in a trade from McCluskey Chevrolet and couldn’t have been more satisfied with how I was treated and with the deal I was given! I’d highly recommend this dealership to anyone.We are very happy to have provided you with such a positive experience Jim and Kate! Thanks for taking the time to give us a great review and welcome to our McCluskey family!
Service
by Xcessiv on 02/09/2020The person who waited on me was very nice and helpful.Your satisfaction is important to us, so we want to sincerely thank you for choosing McCluskey Chevrolet and we hope to see you again soon!
Powertrain warranty transmission was shot under 92000 miles
by Que on 02/08/2020The powertrain warranty’ is mis leading. My car had less than 100,000 thousands miles and the transmission started slipping . The dealer power train org did not honor their agreement. My thermostat went bad the warranty didn’t cover it… either. Per power train org saying the car was neglected however a year earlier I had a repair that was covered without any issues. I would not recommend this to anyone. I truly believe gm has a transmission issue and I believe I was exploited.Our FREE lifetime powertrain protection isn't a bumper to bumper coverage, but it does cover big ticket items such as the transmission and engine (and other components associated with same). IF any customer keeps up with their REQUIRED services per the terms/conditions of the actual coverage/policy (issued by an insurance carrier), and IF the repairs needed pertain to the parameters of the coverage, then the repair is approved - for the lifetime of their vehicle ownership, which is extremely valuable for our customers. We have given this free coverage, on qualifying vehicles (currently the terms are 100k miles or less, 2011 or newer in model year), since 2011 and there are hundreds of happy customers who are driving vehicles that received this assistance for repairs. As far as GM having a transmission issue, we don't build any vehicle, we just service them.
Oil change tire rotation
by Smilesrn on 02/07/2020Love it. Keep in touch. Much faster this timeIt is great to hear everything was done quickly and to your satisfaction. Thanks for taking the time to leave a review and we hope you have an awesome day!
Recall
by Not Cool on 02/06/2020After arriving for my scheduled appointment I had to make for a recall, I waited 30 minutes to be told that parts needed to be ordered and I would be called when they came in. They knew why I was coming, the parts should have been… there! Very inconvenientWe are sorry to hear about your experience and disappointment. You are 100% correct, the parts should have been here when you came in for your service appointment, unless at the 2nd visit there were "other" parts that were then discovered that needed to be ordered, in addition to your first visit's known parts. Please call Tabitha at 513 697 5479, who is our concierge service manager regarding your concerns. Again, we are sorry that this occurred.
Silver
by Victoria on 02/01/2020updated 02/06/2020Excellent customer service. He answered all my questions. He even accommodated my busy schedule. It was a pleasure dealing with Silver. Highly recommend.We're glad to hear you found our staff was so knowledgeable and helpful Victoria. Thanks for your review, and we hope you have an awesome day!
McCluskey Chevy Rating
by Josh.Wilson on 01/31/2020updated 02/06/2020Fast and convenient. Really helped me in a time of need. Firm handshakes to everyone who helped me get a reliable vehicle, thanks so much.SILVER
by Scott H on 01/31/2020updated 02/06/2020Great sales experience. Silver was the best! Made the car buying experience really easy.Hello Scott, thank you for your kind words and this wonderful review, we truly appreciate you!
Easy to talk to
by Cincygoat on 01/31/2020updated 02/06/2020Trey Ramzy is very knowledgeable in his job and about automobiles very easy to talk to I will be sending all of my referrals to him.Sales
by Adam123 on 01/31/2020updated 02/06/2020The salesman name Silver did a great job in helping me purchase my vehicle from onlinecars. He was very patient with me because it was my first time purchasing a brand new vehicle. He made me feel comfortable in my decision to purchase my… 2020 chevy trax lt
McCluskey Chevrolet is known throughout the Midwest for having the largest selection of new and pre-owned vehicles, all with our everyday Haggle Free pricing and backed by our Free Lifetime Mechanical Warranty. Contact one of our handpicked Product Specialists that will answer any and all of your questions. Also, once you choose your vehicle of interest, take advantage of our Free 48 Hour Test Drive so you can try it before you buy it. At McCluskey we look forward to having the opportunity to Earn Your Business.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
by Stephanie Mavis on 01/24/2025