McCluskey Chevrolet
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SALESMAN PROBLEM
Written byon 06/11/2020
We just a car from McCluskey. Salesman great at that time, very patient. Got a great car. I called the next day because it had wrong floor mats. My salesman Chris told me basically I was out of luck since it was a used car. He couldn't order new ones (come out of his commission??) The car was advertised to come with floor mats, and silly me assume d that meant correct size floor mats not ones for a car half the size of what I bought. When I spend $30,000 for a car I expect correct floor mats whether a used vehicle or not. I even offered to take used mats! I think his excuses were BS when he would finally get back to me after several attempts to reach him. Don't buy a car from salesman by name of Chris Bauer!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Karen Shepherd on 06/15/2020
Dealer Response
Hi Laurie, Thanks for reaching out and letting us know about your concern. Although with a used vehicle we typically don't switch out items, and if a customer wants to upgrade or change items on their vehicle, it's their responsibility to do so, your complaint seems justified based upon the fact that you indicate that they are too small for your vehicle. You should be hearing from a member of our connection center team shortly to order you some mats for your vehicle. We are sorry for the confusion that this caused and we are glad that we were able to go ahead and approve for you to get some different mats for your vehicle.
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