McCluskey Chevrolet
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Dealership Service Review
service Rating
Recall
Written byon 02/06/2020
After arriving for my scheduled appointment I had to make for a recall, I waited 30 minutes to be told that parts needed to be ordered and I would be called when they came in. They knew why I was coming, the parts should have been there! Very inconvenient
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Karen Shepherd on 02/11/2020
We are sorry to hear about your experience and disappointment. You are 100% correct, the parts should have been here when you came in for your service appointment, unless at the 2nd visit there were "other" parts that were then discovered that needed to be ordered, in addition to your first visit's known parts. Please call Tabitha at 513 697 5479, who is our concierge service manager regarding your concerns. Again, we are sorry that this occurred.
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