Customer Reviews of Mike Johnsons Hickory Toyota
Review type:
Friendly and fast!
by C Brown on 04/05/2024
First impression of the service department for my new car 5k mile visit: amazing! Shelby George was welcoming, friendly and helpful! Tire rotation and car wash was finished quickly!
121 reviews
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Great experience
by Andrea on 03/09/2022Cody was great! Took care of my service and made me feel important. Greeted me and explained how things were going to go. Customer service is great! Glad I bought a Toyota!Cool Camry
by Tim Head on 02/15/2022Bought a Camry TRD in September car is awesome. Recently took it in to have the windows tinted. Now it is just simply bad A$$! Great price and could not have been more convenient !25000 mile service
by Jody on 02/11/2022Service was quick, I was kept updated with what was happening. Katie did a great job.Service review
by hopi on 12/09/2021Got a quick appointment. Keeps me posted on progress with service. Personal touch.Women Friendly
by Judy Luther on 12/03/2021Excellent service. Treats you like family.Crooked
by Doreen on 11/13/2021I took my 2017 Rav4 to Mike Johnson’s Toyota for a scheduled oil change and tire rotation. I was then told I needed a new battery, new brake pads, a new wheel bearing on my front right side and a back wiper blade. When I asked about the… wheel bearing, since there are only 43,000 miles on my car, I was told he’d find out from the “master mechanic” and come back. He returned and asked if I was in an accident (which I haven’t been) because they weren’t sure what damaged it but it would cost $700 to replace. He then said they found a nail in my tire that couldn’t be repaired and quoted me for two tires. I told him to replace the brake pads, that’s all. I got there at 9:45 am and left close to 1 pm. I’ve had so many incidents like this with this dealership, this just happens to be the most recent and the last. This is my 3rd Toyota and I’m trading it for a Honda after I file a complaint to Toyota’s corporateWent above and beyond to fix my issue!
by Maria Earnhardt on 09/18/2021I recently bought a 2018 Toyota Corolla L from Mikes Hickory Toyota and first let me say that the buying experience was never easier. I saw what i wanted online, made an offer online and within 5 minutes someone called me from the online… internet dept. ask me when i could come in and test drive the car. But I first wanted to know if my offer would be accepted before I came in to test drive the car and they did accept it!! I am very impressed with the internet sales depart. the manager and how they reached out to me in a timely manner. They wanted to know when I could come in and test drive. I went in that day and met Greg one of their sales representatives and test drove the car. He went above and beyond in answering all my questions and then some. His knowledge of the mechanics of the car under the hood and carriage was exceptionally helpful. I cannot tell you how important it was for me knowing that Greg used to be a mechanic himself for many years. He gave me his cell numb. which I would speak with him on different occasions for different reasons in regards to the car. (I was very appreciative of someone taking the time to communicate with me not only during the process of buying my car but afterwards as well.) I knew after I test drove the car this was the one and they were able to accept only 500 down to hold the car until I could come back in within a week and buy my vehicle. (I bought the car without having to finance, so I am not familiar with that dept. or their process of financing) When I bought the car back in for its first oil change I noticed my hood liner in the back was starting to come down on the left hand side--i have never had this type of issue before--I showed the attendant Steve K. and he got the process started in the right dept. to get it corrected at no expense to me. He spent alot of extra time with me answering many questions I had in regards to the upkeep on my car, printed me out an information sheets of maintenance needed based mileages which I really appreciated very much. In the process of getting the hood liner fixed with the help of Dennis the Service Dept manager, I spoke with Dennis about the way my tires were not holding up in my view point as they should. I had bought the car in March and it was only August. (I had already spoken to a young lady in the service dept. that spent some time with me over the phone on the brands of tires and prices which impressed me also) but I felt I had nothing to loose to ask if he could look into this issue for me while they fixed my hood liner. He gave me his personal cell numb, and assured me he would look into that issue for me as well as the original one and get the problems taking care of to my satisfaction. He communicated with me during the entire process which meant alot to me as a customer. Needless to say not only was my hood liner fixed but my tires were completely replaced with new ones! (note: i was given a very nice 2021 Toyota rental to use during this process with a full tank of gas. The two women in that dept. were extremely courteous, efficient and friendly) When i went back to get my car i was extremely pleased, grateful and also I had a full tank of gas in my own car to boot!! So I want to give a huge SHOUT OUT TO MIKES HICKORY TOYOTA, GREG IN SALES, STEVE K. IN SERVICE DEPT AND DENNIS, THE SERVICE DEPT MANAGER.New Tires
by Hillary Lowman on 09/13/2021We bought our (used) Pathfinder in March and used our one time service. To my surprise we got a call saying our vehicle shouldn’t have been sold to us with tires im such bad shape and they are replacing them at no charge to us! I’m still in… shock. They want to uphold a high standard at Mike Johnson’s Toyota and the service department restored my faith in that. We tried negotiating the tires when we bought it but we couldn’t come to an agreement. This goes above and beyond what I expected and to say I’m relieved would be an understatement. Thank you so much for your service!Excellent service!
by James S on 09/01/2021Excellent service. Friendly and competent staff.Good service
by Bill S on 08/27/2021This is a well run and efficient service department. They have a friendly staff and a nice waiting area. I will be back in the future.Job well done
by Elmes on 06/06/2021They done a great job servicing my vehicle. Even washed it. I was surprised they would do that. Thank youBeekeeper"s Camry
by SW Williford on 06/04/2021Randy took very good care of me and my Camry when I had it serviced. Replaced wiper blades but thought they were overpriced, I mean $55 for 2 wiper blades????Service Call
by Sherry Hart on 05/23/2021The only thing negative I have to say was after they were finished with our car they took us out in the service area to pay and I don’t think this is a safe place for customers to be. This is the first time this has happened. We usually pay… in the lounge where we wait on our car and they explain what they did and we pay. I would think customers being out where the pits are would be a safety issue. I will continue to use Mike Johnson for my service needs, but I will request they take my payment in the waiting lounge. Thank you.Replace Door Window & Clean-up
by Broken Door Window Clean up on 04/23/2021Extremely disappointed with the normal high-level of service at Toyota! Expressed issues w/Nick & appreciate his apology & redo. xThe Ultimate Business Model
by Frank Lenoir on 04/21/2021Drove in unannounced with several maintenance and service issues to address. They took me right in and jumped right on it. Even gave me a ride to my favorite restaurant so I could eat while I waited. Then they picked me up when my car… was ready. Great synergy. Always friendly. Quality work and a reasonable service bill. Dennis, Lori, Tabitha and Tim took great care of me and my car.Satisfied with Service
by Nick Julian on 04/19/2021I appreciate the professionalism of Nick Julian.Excellent Service
by Jm on 04/01/2021Excellent customer and service support; kept me updated on repairs and completed service in a timely manner. Thanks!My happy place
by Johnny on 02/23/2021updated 03/01/2021The tech know your car well and are honest about your vehicles needs. Hand down the best place to go for a regular car maintenance regardless of what kind of vehicle you drive.NICK IS GREAT
by Debbie on 02/11/2021Nick Julian in the service department is great. My husband and I always take our cars to him. He is always friendly, helpful, and honest.Great Service
by Sonja on 01/19/2021I needed to have the oil changed in my car but due to covid-19 I did not want to sit inside. I sat in my husbands vehicle while the work was being done. When the work was done the service advisor drove it up beside where I was to deliver to… me. I was very impressed with the service he gave.
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About our dealership
Thanks for visiting our page here on Edmunds! You will find out pricing very competitive and lots of reasons to buy from Mike Johnson's Hickory Toyota! We service Hickory, Lenoir, Morganton, Taylorsville, Lincolnton, Newton Conover, Charlotte, Boone, Gastonia!
Do you live up to 250 miles from our dealership? We can deliver to you free of charge direct to you!
We other a Limited Lifetime Powertrain on all new vehicles!
Every New Toyota comes with 2 years/25,000 Miles Complimentary maintenance!
We also offer our classic $5000 Test Drive, stop in today and simply test drive a car to be entered in for a chance to win!
Visit our website today for more information! Click : www.hickorytoyota.com
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (2)
- English
- Spanish