Customer Reviews of Mike Johnsons Hickory Toyota
Friendly and fast!
byon 04/05/2024
First impression of the service department for my new car 5k mile visit: amazing! Shelby George was welcoming, friendly and helpful! Tire rotation and car wash was finished quickly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly and fast!
byon 04/05/2024
First impression of the service department for my new car 5k mile visit: amazing! Shelby George was welcoming, friendly and helpful! Tire rotation and car wash was finished quickly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Typical Great Experience
byon 04/03/2024
I've been coming to Mike Johnson's Toyota for many years...never had a bad experience. They go out of their way to get you in and out promptly, courteously and professionally. They're always upgrading and improving their facilities to enhance the consumer's experience. Highly recommend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick, easy service
byon 03/25/2024
I scheduled my appointment through the Toyota app. I was in and out in no time. My service advisor Jes, was very friendly and helpful. I’ll be back!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 03/19/2024
This was my first time visiting Mike Johnson's Hickory Toyota for service. Everything went very well from the time I made the appointment with Mark until my car was complete. Mark did an excellent job explaining the entire process. All my interactions with everyone in the service department were wonderful. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Aweeeesomeeeeeeee sauce
byon 03/05/2024
I always come to this place for my Toyota Corolla and they always treat me with respect and take their time and I had my car serviced a few weeks back & yesterday I was up there for an inquiry about my paint and Caleb helped me and did a great job 😁!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New heated seat!
byon 02/27/2024
My car didn’t come with heated seats, but they installed it for me. Faster than expected; everybody was super nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First oil change
byon 02/08/2024
Took two hours for a simple oil change that I had an appointment for, had my elderly grandmother with me and neither of us were please. They even parked the car at the far end of the lot that she would have had to walk to had I not asked the attendant to bring to us around front. Disappointed at the incredibly long wait time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Why Aaron is the best
byon 02/07/2024
I only deal with Aaron Little bc he is the most knowledgeable service advisor there He always takes my calls and answers a thousand questions from me He really is the best!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 02/07/2024
Made an appointment for service. Car was serviced quickly and professionally and I was kept informed of progress throughout the service. All personnel were knowledgeable and ready to answer all questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Incredible Service!
byon 01/31/2024
As always the place to go to set your car serviced. Staff are very polite, keep you up to date on service status, and get you out and back on the road as quickly as possible. Highly recommend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Flipped Tires
byon 01/27/2024
Was NOT Ready for Rotor Refinishing maybe Next Time. So Cindy has Recommended changing fluids also, Probably Next Time. Awesome Young Lady And Awesome Service Place. Thanks Soooo Much. GLM
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Place For Maintenance Work
byon 01/27/2024
Been bringing my 2004 4runner here for a couple of years now for maintenance. Never had to come back for any re-do's. The service department is very helpful and have taken good care of me. Will be bringing my 4runner back in the future.
- Recommend this dealer? Yes
Great service
byon 01/12/2024
Employees were very friendly and helpful. Scheduled maintenance was performed in a timely manner. Waiting area was comfortable. Bottled water was available at no charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst customer service ever!
byon 12/16/2023
Absolute worst customer service I have ever had. First, I was handed off to 3 different people to get my car checked in. I was made to feel stupid about the issue with my car. I was accused of tinting my windows and that’s why my window was broken. Car was not ready on time, no communication and uneducated staff when I finally picked up my car. If I could give zero stars I would.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Randy always is so helpful and fast! I appreciate his kindness!
byon 12/13/2023
I only get my oil changed here! Always fast and friendly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Valarie is Amazing!
byon 12/04/2023
I came for an oil change and she checked my history and noticed I hadn’t gotten my filter replaced in a while and was able to get that done along with my oil change in no time! I was in and out very quickly and she was extremely knowledgeable. Thank you so much!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service!
byon 11/15/2023
They are very knowledgeable and professional. I have used them several time and they are not pushy. They will make recommendations regarding your vehicle service but have never insisted that you purchase anything. I will do business with them again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
THE BEST!!!
byon 11/08/2023
The service department is the best! They are professional and efficient. While servicing the car, they keep you up to date on the status of the car via email. It is an added consideration that I really love. Without a doubt, the best service department I've ever used!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lower than estimated cost 👍
byon 09/14/2023
Dillon provided me with an estimate for the maintenance I requested on my truck, Work was COMPLETED ON TIME and COST $30 less than the estimate. I was very satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Art service dept
byon 09/12/2023
i have no complaints from my service man he was awesome he keep me informed about my car i would highly recommend him to anyone he is really a polite overall man to public
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 08/07/2023
Was in your dealership on 8/05/23 for oil change and tire rotation. Had an appointment at 11AM however after 2 hours went by they came out and told me I needed 2 filters and tire balancing. That took another hour. Even though this was unusual for Service the Service Manager and Assistant Service Manager were both very nice, professional and apologetic for the extra wait time. Very good guys. My bill was $ 349.00 and $ 200.00 was labor alone which I feel is very pricey.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Thanks for visiting our page here on Edmunds! You will find out pricing very competitive and lots of reasons to buy from Mike Johnson's Hickory Toyota! We service Hickory, Lenoir, Morganton, Taylorsville, Lincolnton, Newton Conover, Charlotte, Boone, Gastonia!
Do you live up to 250 miles from our dealership? We can deliver to you free of charge direct to you!
We other a Limited Lifetime Powertrain on all new vehicles!
Every New Toyota comes with 2 years/25,000 Miles Complimentary maintenance!
We also offer our classic $5000 Test Drive, stop in today and simply test drive a car to be entered in for a chance to win!
Visit our website today for more information! Click : www.hickorytoyota.com