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Mike Johnsons Hickory Toyota


435 US Hwy 70 SE, Hickory, NC 28602 (map)
Today 9:00 AM - 8:00 PM
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Service Rating
Recommend:
Yes (24) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Crooked
Written by Doreen on 11/13/2021

I took my 2017 Rav4 to Mike Johnson’s Toyota for a scheduled oil change and tire rotation. I was then told I needed a new battery, new brake pads, a new wheel bearing on my front right side and a back wiper blade. When I asked about the wheel bearing, since there are only 43,000 miles on my car, I was told he’d find out from the “master mechanic” and come back. He returned and asked if I was in an accident (which I haven’t been) because they weren’t sure what damaged it but it would cost $700 to replace. He then said they found a nail in my tire that couldn’t be repaired and quoted me for two tires. I told him to replace the brake pads, that’s all. I got there at 9:45 am and left close to 1 pm. I’ve had so many incidents like this with this dealership, this just happens to be the most recent and the last. This is my 3rd Toyota and I’m trading it for a Honda after I file a complaint to Toyota’s corporate

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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