Customer Reviews of Victory Chevrolet
Review type:
Easy Purchase process
by GeeClark on 12/23/2024
Low key. All questions answered, incentives explained, all good
18 reviews
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Customer/car owner
by Ashley* on 01/12/2025I paid for a 6 year/60,000 mile oil changes tire rotation service when I bought my car my car is neither 6 years old or have 60,000 miles and they said I am out of oil changes and had to pay I also had to replace a part in my gearshifter… which had been replaced before and happens to be under recall which was replaced before free of charge because of the recall I was robbed on this trip next car I get will not come from here I will take my hard earned money else whereThank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (866) 770-9938 to discuss your concerns, as your satisfaction is of utmost importance to us.
Easy Purchase process
by GeeClark on 12/23/2024Low key. All questions answered, incentives explained, all goodWe appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Vehicle Purchase
by Chad Lee on 10/31/2024I was in and out, the entire experience was 1 hour and ten minutes. Gerry Potoka did a great job in sales, and Jammie Meyers made the financing process seamless.Chad, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Worst Dealership I've ever delt with
by Silverado on 10/28/2024I've purchased many new cars over my years with several new car dealerships and this dealership is by far, the absolute worst dealership I have ever delt with. Based on the "Cheverolet.Com" build website advertised dealership discount… sales price, I had driven to Victory Chevrolet approx. 85 miles. When arranging the deal, an additional fee of $1,699.00 for Window Tint, Door Edge Guards, two additional Oil Changes, a Road Side assistance program (which soon after denied a claim submitted by Discount Tire when an irrepairable nail penetration occurred at the front left tire, their response was “We don’t cover tires”) and other petty add on items was sprung on my bill. However, not surprisingly, all supporting proof of these additional benefits were omitted from my packet. Then while closing the deal, an office admin fee of $899.50 was added to my bill. And of course the BIG LIE, ... I was told that unless I financed through Victory Chevrolet I would not be eligible for the "Rebates" (Consumer Cash Back ($3,250.00), nor the Trade Allowance ($2,250.00), ($5,500.00 combined). All of my credit scores were above 825, yet I was forced to finance at a higher rate ("Dealer/Indirect Loan") at 5.74% for 60 months vs my prearranged financing arrangement that I had for %4.74 (60mths). The false advertising by Victory Chevrolet & Chevrolet.Com, the lies, and the manipulations were exceedingly underhanded. I purchase a new vehicle about every other year. My advice to anyone purchasing a car would be to STAY AWAY from Victory Chevrolet, and do NOT trust the Chevrolet.Com website advertisements. I would NEVER recommend this dealership to anyone!It is disappointing for us to hear that your experience was anything less than great. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (866) 770-9938. We look forward to hearing from you.
Mrs
by Wootenj on 09/16/2024updated 09/24/2024This is the 7th car I bought from victory same salesman same finance man that says a lot for this company no pressure listen to your desires in a car I am very pleased with Victory ChevroletWe are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
New Car
by Casey F on 04/25/2024Gerry was super informative and helpful. He sold us on a car that I wasn’t even looking at originally when I walked in.Casey, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
Damage my oil pan plug and then want to charge me to fix it
by Unsatisfied on 01/27/2024I was told the threads on my oil pan plug work damaged and they're the only ones that's changed all the last four times and before them it was another Chevrolet company they've been doing it for years they got bought out so that's why I was… coming to them and now they want to charge me to fix what they damaged because if they hadn't damaged it they would have noticed it the first three times they changed all the threats were damagedWe regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (704) 790-7800 at your earliest convenience to discuss how we can turn this experience into a positive one.
Great dealership to work with!!
by Truck guy on 12/30/2023This was the best experience purchasing a new car that I have ever had. Curtis Smith', my salesman was very knowledgeable and met my every need. The finance department was also a great experience and Sammi was great to work with. Will… definitely purchase vehicles from them in the future.Your satisfaction is important to us, so we want to sincerely thank you for choosing Victory Chevrolet, LLC and we hope to see you again soon!
Very dissatisfied
by Angelica on 01/10/2020Customer service is absent at this location, someone made a mistake with The paper work and now I have to be the one to fix it and use my personal time for an employee at this location who was careless. And all I hear is “we understand your… frustration” not you don’t. If I knew that my experience was going to be like this I would of gone to another dealership!!!Thank you for taking the time to leave a review Angelica, and we apologize for any inconvenience. Please feel free to reach out to Doug Cordes, our Customer Experience Manager, with any additional comments or questions. He can be reached at 704.790.7800.
Manager Doug is SUPER helpful
by Alanna on 05/30/2019I had the manager, Doug, helping me with my questions about my car (bought from here in September 2018) he has been so helpful, seems to really care about my concerns, knowledgeable and awesome! I will be back for service on my car when… needed all because of Doug!!!Victory Chevrolet
by Branden Kohn on 11/08/2018Great experience! Very professional environment and staff!Lynn Freeman
by zoomom10 on 10/29/2018My husband and I had a great experience Victory Chevrolet they worked with us we got the vehicle we wanted and the payment and price point great experience all around.Wasted Time
by S on 10/26/2018I feel that our time was wasted in hopes that I would purchase a vehicle I didn't want or couldn't afford. Don't waste peoples time by telling them you can help them but you know you're not going to based off their situation.Incompetent Service Technician
by Ken on 11/16/2017The 'workmanship' on my 2500 HD was so poor I had to have the vehicle towed to another dealership where I had to pay $267 to have the work corrected - GM does not allow a dealership to charge poor workmanship from another dealership to… warranty. The bill from the next dealership (City Chevrolet) clearly states replaced missing bolts from cross member, transmission and torque converter. Also replaced right axle boot that was off. And it took 9 days for a job that is supposed to take 12 hours labor. Two phone calls - left messages for the service manager - and a letter to customer service and the service manager - NO RESPONSE!!!Amazing Experience
by Michael56 on 12/27/2016updated 01/04/2017Been taking my cars here to be service for over 30 years, purchased my first car here 12-26-16. Buying a car can be so stressful, but not here , I was treated just like family, was given way more options, and it was the best experience… I ever had buying a car, Obbie, and Mark, treated me just like i was family, believe me I have been to every chevy deelership within 60 miles, and I wanted to buy here because the service that has been performed on my cars in the past was very satisfying, i would recommend this dealership to anyone , I want to thank the entire family there for all of there help, your hard work is greatly appreciated. MIKE Williams,Good Prices, Rather Poor Showing in Customer Service
by Henchman21 on 12/20/2016Victory Chevrolet gets top ratings for competitive pricing and great selection. I placed a call to inquire about a vehicle and was greeted with professional yet rather cold salespeople. This is understandable in a high-volume dealership, so… that is not a huge deal-breaker. Five Stars. Where Victory Chevrolet loses a star is the communications process. With the internet and email facilitating deal-making in what should be the modern era, the old canard about needing to check with a sales manager and making you wait could theoretically still work. However, I would like to stick with one person, even if a supervisor/manager is included in a CC, so that any questions, clarifications and/or negotiations are wonderfully present in writing and in chronological order. It can be confusing if there are two or more separate threads going on at the same time. Less One Star. Where Victory Chevrolet loses two stars is selling a vehicle to someone else hours after I have agreed to buy it, and I have bought a one-way ticket since I was buying out of state. That is another benefit of having a single person communicating, since I told one person that I would like to make the purchase at 10am, only to get another email at almost 2pm to let me know that the car I agreed to purchase at their price was being test driven by someone else. I got another email at around 4:40pm informing me that the car had been sold. AFTER I had agreed to buy it. AFTER I had offered to wire the full amount of the purchase, registration and taxes a week before I would pick it up. The cherry on top has to be the final email from the Director of Business Development that simply stated I am sorry for your disappointment. Kinda reinforces that cold impression I got from an entirely different employee before. I will say that Tiara was great; she was very outgoing, friendly and understanding, and I hope the rest of the sales staff could learn from her example. Less Two Stars. So all in all, Two Stars total, which I think it pretty generous for a dealership that sold the car I thought I had bought and already bought a plane ticket to go and retrieve.Very Rude General Manager
by charlesmccall on 04/09/2008Recently, I went to the Victory Chevrolet dealership in Mt Holly, NC to look at a used Trailblazer. The salesman was extremely helpful and courteous. However, the next person we talked to was the general manager. The general manager was… extremely rude. We couldn't reach an agreement on pricing but there was no reason for him to be so disrespectful to me and my wife. I'm accustomed to getting very good treatment when trading vehicles because my credit rating is so high. This general manager was very offensive. I will never go back to Victory Chevrolet and I will tell everyone I know how rude Mr. Streeve was to me and my wife.Great Deals on Malibu's
by egee on 03/20/2012updated 06/04/2025Salesmen was great. They need to update there building but I can look past that. Cannot beat their deals on Malibu's and Impala's! If you are going to buy one of these, do not go anywhere else.
About our dealership
Stress-Free Car-Shopping
Explore All That Victory Chevrolet Has to Offer North Carolina Drivers
Welcome to Victory Chevrolet. If you're searching for a professional, courteous, one-stop destination for all your automotive needs, you've come to the right place. We're proud to be your local Gastonia, Belmont, Monroe NC, Concord NC and Davidson home for the best car, truck and SUV styles from one of the most respected brand names in the world, Chevrolet. Get acquainted with our website and find all the brand-new Chevrolet models you're looking for, as well as a number of other popular carmakers in our used vehicle collection.
What sets us apart
Once you've driven your new car home, Victory Chevrolet continues to have your back. That's because our expert team of Chevrolet technicians is standing by to provide you with the care your vehicle needs to remain as reliable as the day you bought it
Exploring the features of your dream Chevrolet model is the fun part, but finding an auto lease or car loan can quickly become a hassle.
We look forward to helping you tailor your perfect payment plan and making the entire process painless and easier to understand. You can even get started online, before you even stop in.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
by Gabi Porter on 12/26/2024