Victory Chevrolet
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Damage my oil pan plug and then want to charge me to fix it
Written byon 01/27/2024
I was told the threads on my oil pan plug work damaged and they're the only ones that's changed all the last four times and before them it was another Chevrolet company they've been doing it for years they got bought out so that's why I was coming to them and now they want to charge me to fix what they damaged because if they hadn't damaged it they would have noticed it the first three times they changed all the threats were damaged
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Sandy Karon on 01/31/2024
Dealer Response
We regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (704) 790-7800 at your earliest convenience to discuss how we can turn this experience into a positive one.
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