Victory Chevrolet
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Incompetent Service Technician
Written byon 11/16/2017
The 'workmanship' on my 2500 HD was so poor I had to have the vehicle towed to another dealership where I had to pay $267 to have the work corrected - GM does not allow a dealership to charge poor workmanship from another dealership to warranty. The bill from the next dealership (City Chevrolet) clearly states replaced missing bolts from cross member, transmission and torque converter. Also replaced right axle boot that was off. And it took 9 days for a job that is supposed to take 12 hours labor. Two phone calls - left messages for the service manager - and a letter to customer service and the service manager - NO RESPONSE!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No