Honda of Staten Island
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Customer Reviews of Honda of Staten Island
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Great experience.
by Chris on 08/04/2025
Great experience everyone was nice and professional. Took the time to let me make a decision, no pressure. The service center was wonderful to. I would buy from again .
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The following reviews are more than two years old. They are not included in the overall rating.
170 reviews
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great experience with john gilani
by isnan on 01/29/2019i like to deal with john Gilani he has too much knowledge. he is very helpful. and love to go to him in future too.SALES might be wonderful but BEWARE or SERVICE down the road.
by GotscrewedoverbyElliot on 12/14/2018I gave 1 star because I couldn't select 0 As a Honda customer for 15 years, I've had the truck serviced thru Honda 50 % of the time. All of the service was at the NYC dealer. This time we went Staten Island on Parkinson Ave . (BIG… MISTAKE). We called Elliot at service and told him we had a fuel leak and explained to him where the leak was, what might be involved and that it's in bad shape. He quoted us 2 prices. $650 for the best possible scenario , and $800 - $1000 for the very worse scenario. He also advised us to have the truck towed since it's leaking fuel. (which we did). After 2 days, he told us that "Honda doesn't want to fix it" He also said " when a repair cost more that the truck is worth, we won't do it" Elliot NEVER gave us the option to fix it at any cost. He refused to reimburse us for the tow either. We took the truck down the road to OLYMPIA AUTO and told him our horrible experience with Honda. He looked confused and could not understand why Honda was making a big deal over a leak. 2 days later the truck was fixed for $500 (including an overdue oil change) Olympia Auto fixed it without any drama or aggravation. So for those who have an aging Honda, BEWARE of Honda Service. If your vehicle becomes old and requires them to get their hands dirty with labor, they toss you away like a cheap suit. I can't wait until Corporate hears how they treat their 15 year customers. BTW, Honda can contact me any time to dispute my claim.fake offers
by leo on 08/01/2018they send you by mail by email offers that after you close the deals the don't respect my case i returned my previous lease a month before my lease spiare the told me that they going to pay that last month my surprise!!!!!! a letter from… the back inform me that my acct was 30 days due and they going to send me to collection.They pay me this way after 3 leases with them.i think its not fare.Edyta Wozniak
by MargaretMicha65 on 06/27/2018Great sales lady. Very helpful and informative. Very nice and answered all questions and made herself very available! Great to work with and would highly recommend her to family and friends.Great experience
by JoanG on 08/10/2017Had a wonderful time at Staten Island Honda. Was worried before I got there, but everything worked out great. My salesman, Phil Tesoriero was very patient and informative. We picked out the right car for me, at a fair price. I recommend… Staten Island Honda and Phil for a good deal. Joan G.Amazing
by Elieaoun on 07/20/2017Bought a Honda Accord 2012, really friendly people and answer all your questionsExeptional salesmanship
by JayWelikanna on 06/13/2017I’ve been shopping for a new vehicle in new jersey and Staten island for a while and got only a negative response from everywhere. And I met Mr. Path at Staten Island Honda. Being a person with Marketing back ground, I immediately sense his… professionalism on the subject. Not only his self confidence kept my hopes high, he managed to build my confidence on Staten Island Honda. Also I clearly saw the support he has from the management and the team. I have no hesitation what so ever recommending his service to anybody.Very disappointed about the Finance manager Faysel Tahseen
by AWahid1216 on 04/06/2017Wish I could give them 5 stars. The initial phase of the new lease (on February 27, 2017) was so smooth. Path the salesman helped me a lot to get the best deal, and I appreciate his service. The problem happened whenever I found that… (after got a registered mail from Honda Finance, they sent the mail on March first week and I picked up that mail after week around March 10th), the previous lease payment was not clear for over a month and I was not receiving any statement for the new lease. I contacted the previous lease financing company (Honda finance) and they said they did not get any documents for the previous lease and the renewal lease. So mark this scenario. For the record on the new lease paper, SI Honda agreed to clear my remaining $840 lease payment, and they did not send this payment. After that, I talked to Path, and he said they have some financial problem and will do the paperwork within few days. I told him please do it quickly because the lease application is in my name, so anything delay will hamper my credit score. He said not worry. Well, I kept patience because they said they are processing, even though it’s been over a month. I asked them about the new lease statement and they said I will get it very soon. So there was a lot of back and forth conversation with SI Honda and Honda Finance for over a week after that incident and I found that SI Honda is not managing this matter timely and professionally. Note: Honda Finance said in the mail that if I buy or lease a new Honda or Acura they will waive my turn in fee and tax ($350 + $31.06). So to resolve this issue I tried to make a conference call including SI Honda and Honda Finance with the help of Honda Finance, and SI Honda hung up the call. Mark this behavior. SO every time I asked SI Honda to send the lease documents, they said they won’t because the new lease is with different financing bank (Cal Automobile), so I tried to make them clear Honda Finance will waive my turn in and tax because I leased a new Honda CRV-EX 2017. But they did not want to listen to me, they just trying to convince me they gave a good deal and blah blah. So I found that it’s waste of time to call over the phone, so I went to SI Honda with all documents on March 30, 2017. And again I was talking to Path, now totally in a different scenario, he did not want to understand about the turn in fee, I did not understand why and experienced salesman understands this simple condition. So he gave up to me and took me their Finance Manager (Faysel Tahseen), *I met this before and either he has some politeness problem or he has a race problem. The last meeting with him 3 years ago wasn’t pleasant, he was rude to me, his behavior is like take it or leave and gave me false information that my credit wasn’t good even I have very good credit score 3 years ago and it’s better and better. Anyway this time his first sentence was “What’s your questions?” I was like what. Then I tried to explain him the delay issue and Honda Finance issue, he like everything is okay, you’ll get statement it will take time (mark this SI Honda took over a month to process this and said it’s okay and did not sayle single sorry). He said they giving cheap lease but hell no I gave down payment that’s why the payment became less. It was very unfordable if a person talking in a rude and mean attitude and he does not deserve his position if it his real character. So he said this done what’s your next question, again I feel like what!!!, I told him about the Turn in fee and same thing he stopped me and did not want to understand. He said “Honda Finance will laugh at me if I send the previous lease document” !!! Mark this statement totally mean, rude and unprofessional behavior. So I left that place with a lot of anger inside me, an organized Honda dealer should not handle a customer in this way. For the record, I tried to fax Honda Finance all of my documents but they said the copies were not clear, and I saw that too. So I send documents again, and after a day I saw Honda Finance waived my turn in and tax fee in account overview. So mark this. And today (4/6/2017) I saw that Honda Finance got the $840 payment due from SI Honda, so they took more than a month and a week! I called the salesman Path in the morning and Thanks and appreciate him for all his support. He is a nice guy, but I don’t know what the problem with them was. [non-permissible content removed]Easiest purchase I've ever done
by Pablomoro on 02/17/2017After years of going to jersey for my Nissan cars, I went to Staten Island Honda and met a young salesman Yuri, from the moment he greated me to the moment I left with my new car I've never felt more comfortable buying a car. I've been… leasing cars for years and I've always dreaded going to the dealer to pick up a new car. Yuri, and Staten Island Honda, you have my business now, and in the future.They are not professional and serious dealer.
by ozkanakca on 12/21/2016never wast your time with this dealer, they are very dishonest people, they are smiling your face and they are joke with you. when we got there, you couldn't find your car. they says this car was sold but we have another one. This is the… game one. 2016 certified Honda Accord was $ 17.500 they add $ 835 destination fee+ $ 399 preparation fee + 399 paper work and the car comes all together $ 19.133. The salesperson added over $1633 (almost 20%) in various fees (before sales tax) to the advertised vehicle price when you check the car online the price is $ 17.500 and then when you rich the staten island Honda they add $ 1.633 more...the game is working. After that $ 19.133 they add Sales tax + all DMV stuff + financial stuff... by the time they are trying to make insurance before we make deal. I told i don't wanna to pay destination fee, preparation fee, paperwork fee... i accept only $ 17.500 and the sales person went inside the another sales person come and they says the price is the same. we have to take all those fee, they just cancelled the destination fee. they don't cancel another too...Great dealership. Highly recommend.
by Sergey_84 on 11/12/2015I have taken my beautiful 2016 Honda Accord Sport from the Staten Island Honda dealership at the begining of the November. I was impressed with a quality of service and the atmosphere at the dealership. Initially this dealership was… choosen cause of great deals on their web site. I received a decent discount on the car plus extremely usefull Honda Sensing package for about a half of its price. I am not that long in the USA, that is why I am still building my credit history. I had no chance to get a regular financing from the bank, cause my credit file is too thin. Staten Islan Honda manager helped me to obtain an afordable financing and I was able to drive my brand new car home at the same evening. I would like to say special thanks to Vladimir Shtrakhman, senior sales manager, who helped me to buy the car and overcome a language barrier. I highly recommend Staten Island Honda to everyone. Thank you.Horrible experience
by Tommyrc70 on 09/25/2015Went there last Sunday and began the paperwork to purchase a 2013 Civic. I asked the salesman Phil to run it past the finance manager on Monday and if it came in at my price range I would pick it up on Tuesday. I got a call on Monday… from Phil stating it came in from finance in my price range and I could drive home with it on Tuesday- awesome right? Tuesday arrives, and I get to the dealership. Phil the salesman wants me to wait and sit with their finance manger "it'll be five minutes". 5 minutes turns into almost 2 hours with Phil the salesman giving me tours of the car that I'd already decided on buying. I finally get in to see the finance manager and the price" is is literally $120 more than what I was quoted 24 hours before so I walked out! Of course, the sales manager Greg Samborski follows me out quoting a price that's only $60 more than than what I was originally quoted. Why? Because I was lied to? Because I was walking out? Why are they playing games? I was understandably uncomfortable with the situation at that point so I told Mr.Samborski to call me on Wednesday if he wants to make the sale. Wednesday comes, no call from Mr. Samborski (of course) but he does have the on site insurance broker ( who is insuring my current vehicle) call me with quotes on the car price!!! Lmao !! Of course I was not comfortable with this.... If I like the quote am I gonna buy the car from an insurance broker ? I requested from the broker that whoever gave him those quotes give them back to him and tell him to man up and call me himself. Of course, I never received a call. These guys don't understand that they need the consumer not the other way around! I'll just go to the dealership across the street.Best Place for Certified Car
by raneesh_ramesh on 06/29/2015I recently bought a certified car from Honda of SI and I'm extremely happy with this purchase. Mazurek Krzysz was the salesman assisting me. He did a very good job in showing me all the cars available in their certified car inventory and… took care of all the documentation for my car and did not have to wait for anything. This is my second car and regret not getting my first car from Honda of SI. Looking forward to work with both Krzysz and Honda of SI to get future cars and would definitely recommend this place to my friends and familyGreat experience
by Alexis_N on 02/10/2015I just got home with my new car purchased at Honda thru Raymund! He was a pleasure to work with! My experience was uncomplicated and I left extremely happy! Would definitely recommend Honda and Raymund as a sales associate to family and… friends!Ease of Purchasing a Used Car from Honda Staten Island NY
by garagon on 07/04/2014Wow, amazing sales and finance manager at this dealership, Honda of Staten Island, NY! We received information about this company through Truecar and it was the best buying experience we ever received. We already had a used vehicle in mind… and all we wanted to do was receive financing for it which the process was so easy, quick and simple (seriously quick!) made possible with the efforts of Keith W, the finance manager. He was very kind, helpful and understood clearly what we wanted - THANK YOU! Then Emil, the sales consultant assisted us in thoroughly going over the financial documents and releasing the vehicle to us. Emil is friendly, efficient, detailed, an excellent listener and was so helpful in making us feel very comfortable and appreciative in our decision purchasing a used vehicle from Honda of Staten Island, NY. Both of them gave us the positive confirmation that we chose the perfect Honda dealership! All along the best dealership was always in our place of residence because we usually purchase a vehicle from a different state and this time we were considering to purchase from a different city in NY but we wanted to give Honda of Staten Island a chance to give us an offer we couldn't refuse and a sales service experience that we can't deny to be so happy about! Thank you Honda of Staten Island for having the best team in Finance - Keith W and in Sales - Emil. So if you are desiring a new or used vehicle I would suggest you consider purchasing a Honda since these vehicles have never done us wrong through rain, snow, ice, pot holes, these vehicles are the best and rides very well and comfortably and I would suggest purchasing the vehicle from Honda of Staten Island, NY and ask for Emil the Sales Consultant and Keith W the Finance Manager - tell them Gina and Arash sent you, the couple who purchased a 2011 Honda Accord EX-L Sedan on Thursday, July 3, 2014. I promise you they will take excellent care of you and your desired requirements! Happy Car Purchasing!Don't trust what they say is in stock
by apearlroth on 09/06/2010After seeing a certified car online, we called to check if it was still in stock. They said yes. An hour later we arrived at the dealership to see the car and they didn't have it, then tried to sell us cars we didn't want,. Don't waste… your time going there.Worst Experience!
by andzia44 on 08/22/2009This is the worst experience I ever had. We called few days before and got a out the door price including everything, fees, taxes, destination and even the offer of 2.9% for year 2009. We walk in there and we felt that something is going… on because they weren't honest! don't trust them from the beginning. The manager came and told us we have to pay 298 documentation fee (when we were promised the deal included all fees) we were fine with that but they told us something different. Then we ask for the offer that Honda has now for 2009 models which is 2.9% so they told us if you have good credit score you'll definitely get it, not to worry. We come back and go the finance department and we get a 4.9% interest!!! our credit score is perfect and even got approved for this offer at a different dealer. This is what they tell us that they have either or deal (cash back or interest) first of all honda only has interest rate deals for customers and 1,200 dollars incentive for dealers! I was so upset I wasted the whole day there and they are the worst people you can ever deal with! If they told us from the beggining that they can't do the price and interest I would have walked out and [gone elsewhere].Don't go to Staten Island Honda Dealer
by luvjava44 on 08/05/2009I purchased a Honda Pilot- I had a written quote which included the navigational system. The salesman didn't have the color I ordered. He also tried to get me to sign off on the vehicle when I realized I didn't have the navigational system.… He then told me that I didn't ask for it. I told him I did and showed him the written quote which included the naviagational system (which was an additional $1,000.00) then he told me they didn't have any in stock. I asked him why he called me at home then to tell me the vehicle was in? You don't have the color I wanted, now your telling me I didn't order the navigational system? I was ready to walk out. Then a manager runs out- offers me a demo- which had chrome sides, and trim - it had $4,000 miles on it. They told me they would send a years worth of free oil change coupons for my trouble. They also had all these hidden fees. They told me that the interest rate would be 5.99 when they handed me the paper work tit stated 6.4% I made a stink. The whole experience of purchasing a car was so emotional draining. I was so fed up, aggravated, I am sure my blood pressure was high by the time I left. I was there for 9 hours that day. It shouldn't take that long. Especially since I had been there previously and told them what I wanted. They called me up to tell me the car was in. Then the haggling began. I can't tell you how many managers came out and talked to me. They are all so dishonest. You have to be very careful. I will never purchase a Honda from them again. I recently purchase a Honda Civic for my daughter. I went to Pennsylvania not only was it a lot cheaper. The sales people were so nice and straightforward. The whole purchase took 1-1/2 hours and I walked out with a better deal than I expected! Since then I am discouraging everyone and anyone I can from going to [another dealership].Dishonest to say the least
by neiley on 07/30/2009I asked the salesman for the price of a Insight including the add on fees and sales tax. He comes up with a price including $299 document fee. What's that I ask? Oh, that fee is for the paperwork we have to do. I said when you sell a car,… don't you do paperwork for the sale? No answer. Then when I get the price, I said Ok, so that price will be $4500 less with the clunker trade in program right? He tells me, "Oh you didn't mention a trade in, the price will be $2000 more, list price". I said why? The $4500 is coming from the Govt directly to you". He says "yeah but we have to wait 2 weeks for the check". I said you mean that I have to pay $2000 more because you have to wait for a guaranteed check? I left. What a bunch of [violative content deleted]. I thought the economy was bad and auto sales are down. It doesn't matter. These [violative content deleted] can't break their habits of trying to cheat a customer.Bait and Switch!
by Sethu on 12/11/2008One of the worst dealers I ever dealt with. They quoted a very good price(even below invoice price) for a new 2009 Honda CRV for finance. The went to purchase it... deal is no good without purchasing an extended warranty for a brand new… Honda. Vehicle is not available for the quoted price without purchase of extended warranty per finance guy!!! Honda has low APR finance for those with excellent credit. I have excellent credit! He added this fee and dealer prep fee of $400 and inspection fee of $40 plus $100 for DMV fees. When I saw all these extended fees and other things.. I walked out... I now own a 2009 Honda CRV LX AWD for $100 over listed invoice. DO NOT GO TO THIS DEALERSHIP!!!***Waste of time...Do..Not..Call...or Go***
by blindera on 11/01/2008While surfing the net I saw a 2000 Honda Accord Sdn, Stock #8U1021N, at Staten Island Honda. I called and spoke to RENZO from used car sales. I asked if he still had on lot.(Gave him Stock # of Car). He told me it was still available.… When I asked what color the interior was, he didn't know and he would go look at car and tell me. He put me on hold for a few minutes and told me the color was beige. Since this car was for my grandson, I called my daughter right after hanging up with RENZO. My daughter called to ask RENZO a question a 1/2 hour later. He tells her No Longer Have Accord. 10:35AM RENZO tells me car on lot and then says he will Go To Accord and see what interior color is. Returns and states interior is beige. 11:05AM RENZO tells my daughter No Longer Have Accord. I should have read the reviews on staten island honda before I placed call. 99 out of 100 people give it ONE STAR. Just put in google staten island honda reviews and you'll know what I'm saying. RENZO is absolutely a disgrace to his profession. *****S T A Y A W A Y.... Especially From Used Car Salesman RENZO *****
About our dealership
Thank you for your excellent review! We strive for 100% customer satisfaction, and we are glad that our team took great care of you and ensured your experience with us was as smooth as possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
by Honda of Staten Island on 08/11/2025