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Honda of Staten Island


1232 Hylan Blvd, Staten Island, NY 10305 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (17) No (2)
Service Rating
Recommend:
Yes (33) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible experience
Written by Tommyrc70 on 09/25/2015

Went there last Sunday and began the paperwork to purchase a 2013 Civic. I asked the salesman Phil to run it past the finance manager on Monday and if it came in at my price range I would pick it up on Tuesday. I got a call on Monday from Phil stating it came in from finance in my price range and I could drive home with it on Tuesday- awesome right? Tuesday arrives, and I get to the dealership. Phil the salesman wants me to wait and sit with their finance manger "it'll be five minutes". 5 minutes turns into almost 2 hours with Phil the salesman giving me tours of the car that I'd already decided on buying. I finally get in to see the finance manager and the price" is is literally $120 more than what I was quoted 24 hours before so I walked out! Of course, the sales manager Greg Samborski follows me out quoting a price that's only $60 more than than what I was originally quoted. Why? Because I was lied to? Because I was walking out? Why are they playing games? I was understandably uncomfortable with the situation at that point so I told Mr.Samborski to call me on Wednesday if he wants to make the sale. Wednesday comes, no call from Mr. Samborski (of course) but he does have the on site insurance broker ( who is insuring my current vehicle) call me with quotes on the car price!!! Lmao !! Of course I was not comfortable with this.... If I like the quote am I gonna buy the car from an insurance broker ? I requested from the broker that whoever gave him those quotes give them back to him and tell him to man up and call me himself. Of course, I never received a call. These guys don't understand that they need the consumer not the other way around! I'll just go to the dealership across the street.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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