Bob Johnson Chevrolet
Customer Reviews of Bob Johnson Chevrolet
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Bob Johnson Chevrolet
by Goodbye GM on 10/29/2024I would not recommend Bob Johnson Chevrolet to anyone. They are rude, have poor service, and little concern for their customer's satisfaction. I recently purchased a 2024 Colorado that was delivered missing three items from the sticker. Two… of the items were delivered and there has been zero follow through on the third. I call to check and am placed on hold for excessively long times and speak with people who have zero concern for my situation. It has been three months since my purchase and am still driving an incomplete vehicle. This will be my last vehicle purchased from any Bob Johnson dealership and my last vehicle from GM.Oil change and inspection
by Carolyn on 10/02/2024My experience was good2021 chevy trax
by honeyduckii on 05/06/2022Bob Johnson is a great dealershipExcellent Service
by AntDuci on 12/09/2020Always excellent service. The amount of effort and consideration is amazingLIp Service and Lies !
by StevenE on 03/01/2017Too worried about being #1 in Sales, they Forget what it takes to Service their prior customers vehicles properly. Went in for an oil change and rotation, which was told, "I'll have you in and out of here in an hour" You sure it won"t be 1… 1/2 hours I questioned ? " No, I'll have you outta here in an hour " An hour and a half later I went to the Quick Lube desk to question what's going on . " What, you're Still here, Let me get your paperwork, and get you out of here... Wait, where's your paperwork, I can't find it, Hang On, let me check." 15 minutes later the Quick Lube writer comes back, " We had a little misunderstanding, we Accidently were given the Okay to put 2 new Headlights in your truck " What, NO ONE Told me about the headlights, I Didn't need any headlights and I Certainly didn't give Anyone the Okay to put them. " Oh I'm Sorry, we had the WRONG Truck, We Got the okay from the wrong person, But We'll Take Care of it " After sitting there for a while long, I went over to the another person that the Quick Lube writer was chatting with, and started talking to him, he was a little frustrated that his truck was taking so long. FUNNY Thing, he was told the same Story. We Laughed it off, and Both Agreed, its Always Something when you come here for Service. I thanked him for okaying the New Headlights for my truck. 3 Hours later, They were Done ! I was Late for work by this, and Explained, " I wouldn't have done this today if it was going to take So Long ! I left Angry and Frustrated ! Days later I received an Email to rate my service with Bob Johnson,I gave it an Unsatisfied. Days later I received another email questioning my service ? Again, Unsatisfied... Guess what, I received a 3rd questioning me how my service rating would be Now That Bob Johnson CONTACTED Me ???? No Contact, No Phone Call, No Email NOTHING !!!! That was my reply. I week or so later, I was contacted by GM's Voice of the customer. I talked with a Very Nice person by the name of Ed, Explained what happened and I was So Mad at the time, That I didn't get any paperwork, and wasn't satisfied on how it was handled. He asked if he could have the dealership management reach out to me ? Reluctantly I told him that I've had issues in the past, I already knew the Management, and would Only get LIP SERVICE ! After a few emails and phone calls to the Dealership from Ed, They Did contact me. We played phone tag for a couple of days, but Did get to chat. I Explained to the person on the phone, what had happened, that I wasn't happy, and I wanted my paperwork. He told me that he Never heard Anything about it, but would look into it. I followed up with Ed, who followed up with the Dealership, to make sure I got the paperwork from them. I did receive the paperwork, BUT No Mention of the Headlight replacement, So Another Call to ED. Ed spoke to the Dealership, who,in turn told him they WOULD send me the paperwork, which then Ed asked, Would That make you Satisfied ? Yes it would, was my response. 10 days have gone by,Still No Paperwork ! I Reached out to Ed today, He contacted the Dealership, Was Told that I was meeting up with them Today . What ? No Call NO Email, No Nothing from them. He contacted the Dealership Again, was told, Oh, I had the wrong person. Sorry, and We Don't have any Paperwork on What happened with the Headlights, So We Can't give you any !! So Check to make sure you have ALL Your Paperwork, and DON'T Believe Everything the Dealership Tells You !!! They'll Say Whatever they can to get a Satisfied Survey so they can get their Perks from GM. Thank you ED From General Motors Voice of the Customer Team, for Trying. Too Bad Bob Johnson gave us Both Lip Service.Recall repair done quickly
by AnnO24 on 10/29/2014I took my car in as a result of a recall for the electronic parking brake. It needed to be reprogrammed. The service department was cordial and prompt in handling the problem. However, I had another issue where the DIC display changes… randomly and sporadically. The service department was unable to duplicate the problem, which didn't surprise me. I am now documenting the date and time when it happens, so perhaps this will help if the problem continues. The service advisor was also very helpful in showing me how to access additional choices for selecting radio stations. Even he had to play around with the display to get to the right menu. I have always been treated well at the dealership, and will continue to go there.Cobalt Hesitates No More!
by Capn_Bagel on 10/22/2014Had an intermittent hesitation issue that was hard to diagnose. Initially thought it was a manifold sensor, which was replaced, but the problem returned. The dealership did more extensive troubleshooting and found a broken ground wire at… the heart of the issue. Now the Cobalt shifts smoothly with no hesitation. NO COST to me. I appreciate the dealership going the extra mile on this one.Bob Johnson Service Review
by NYchevydriver on 09/19/2014We are always so pleased with the service that we receive whenever we visit the dealership. Our service representative, Chris C. is just exceptional and is truly a professional in his field, it is such a pleasure to have him assist us.All promises kept
by scottfan on 06/30/2014The dealership took me right i when I thought I might have a warranty problem. False alarm but they did do alrecall work to the vehicle andI was treated with the utmost respect. A pleasant experience.Not Happy...
by empires on 10/23/2008I have to say, I wasn't happy. Lot's of back patting and smiles, but service could have been better. Went in for a recall, they said they didn't find the problem. Went in for an oil change/inspection, and 6 hours later, I'm out of there… with a 65.76 bill. Really surprised because they used to stand behind things. Well, some of the people there are still good to deal with, but Service Dept could use a brush up.one of the Best.
by billyb548 on 02/11/2014updated 06/03/2025Awesome dealership and service dept in thw state.Another Great Service Experience.
by sjt3 on 02/03/2014updated 06/03/2025I took my 2012 Silverado in for another oil change and came away happy, AGAIN!!! I like their hours, they care about the working people. Courtious service and was done a head of schedule!!! Thanks again...Oil change done quickly and thoroughly
by mmmmahns on 02/25/2014updated 06/03/2025We took the vehicle in for a synthetic oil change and it was done quickly and ready for pickup when promised.SHADY DEALERS
by chevylemon02 on 07/17/2011updated 06/03/2025Bob Johnson's is the worst representation of a GM product and customer service ever. Once they've made the sale, you're on your own from there. No support from this dealership and the vehicle is never ready when promised even when they call… you and say it is. You get to the shop and next thing they are saying you will need a rental because the car ISN'T fixed! Now you get to pay for insurance on the rental. What a racket!! This happened to me 4 different times. WHAT? Watch out for oil changes and tire rotations....made an appointment for these two services, they put it up on the rack, changed the oil and lowered the car back down and not rotating the tires yet they still charged it to my billl(good thing I was standing outside the bay door watching them on a beautiful summer morning). I confronted the service tech and was told they would do it the next time I came in.....NOT. Made them put it back on the rack and rotate them!! Just one of many issues with BJ's. They do not admit to flaws with their vehicles or stand behind any warranty. Recalls should have been made for many reasons, not just a single reason and they know it!!!!! Loving my new NISSAN ALTIMA!!!reasoning
by turk01 on 03/02/2012updated 06/03/2025I am looking at going to a other dealer to obtain services, I have talked with rob and we have parted our ways.
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About our dealership
If you are looking for Chevrolet vehicles at a reasonable price, customers from Irondequoit, Fairport, Pittsford, Greece, Ny and Penfield can feel free to stop by dealership also serving the surrounding area drivers. We have a large selection of new and used vehicles. They undergo many point checks before going on sale. Plus, our used vehicles come with a warranty and an auto-check certified history. If the Chevrolet dealerships in your neighborhood do not have the model you are looking for, head to our auto service and repair center in ROCHESTER near Pittsford, Greece, NY and Irondequoit now!
What sets us apart
If you are looking for Chevrolet vehicles at a reasonable price, customers from Irondequoit, Fairport, Pittsford, Greece, NY and Penfield can feel free to stop by dealership also serving the surrounding area drivers.
Looking for clear explanations when choosing a financing or leasing option through the dealer? Bob Johnson Chevrolet near Pittsford is the place for you.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Television
- Express Service