Bob Johnson Chevrolet

Too worried about being #1 in Sales, they Forget what it takes to Service their prior customers vehicles properly. Went in for an oil change and rotation, which was told, "I'll have you in and out of here in an hour" You sure it won"t be 1 1/2 hours I questioned ? " No, I'll have you outta here in an hour " An hour and a half later I went to the Quick Lube desk to question what's going on . " What, you're Still here, Let me get your paperwork, and get you out of here... Wait, where's your paperwork, I can't find it, Hang On, let me check." 15 minutes later the Quick Lube writer comes back, " We had a little misunderstanding, we Accidently were given the Okay to put 2 new Headlights in your truck " What, NO ONE Told me about the headlights, I Didn't need any headlights and I Certainly didn't give Anyone the Okay to put them. " Oh I'm Sorry, we had the WRONG Truck, We Got the okay from the wrong person, But We'll Take Care of it " After sitting there for a while long, I went over to the another person that the Quick Lube writer was chatting with, and started talking to him, he was a little frustrated that his truck was taking so long. FUNNY Thing, he was told the same Story. We Laughed it off, and Both Agreed, its Always Something when you come here for Service. I thanked him for okaying the New Headlights for my truck. 3 Hours later, They were Done ! I was Late for work by this, and Explained, " I wouldn't have done this today if it was going to take So Long ! I left Angry and Frustrated ! Days later I received an Email to rate my service with Bob Johnson,I gave it an Unsatisfied. Days later I received another email questioning my service ? Again, Unsatisfied... Guess what, I received a 3rd questioning me how my service rating would be Now That Bob Johnson CONTACTED Me ???? No Contact, No Phone Call, No Email NOTHING !!!! That was my reply. I week or so later, I was contacted by GM's Voice of the customer. I talked with a Very Nice person by the name of Ed, Explained what happened and I was So Mad at the time, That I didn't get any paperwork, and wasn't satisfied on how it was handled. He asked if he could have the dealership management reach out to me ? Reluctantly I told him that I've had issues in the past, I already knew the Management, and would Only get LIP SERVICE ! After a few emails and phone calls to the Dealership from Ed, They Did contact me. We played phone tag for a couple of days, but Did get to chat. I Explained to the person on the phone, what had happened, that I wasn't happy, and I wanted my paperwork. He told me that he Never heard Anything about it, but would look into it. I followed up with Ed, who followed up with the Dealership, to make sure I got the paperwork from them. I did receive the paperwork, BUT No Mention of the Headlight replacement, So Another Call to ED. Ed spoke to the Dealership, who,in turn told him they WOULD send me the paperwork, which then Ed asked, Would That make you Satisfied ? Yes it would, was my response. 10 days have gone by,Still No Paperwork ! I Reached out to Ed today, He contacted the Dealership, Was Told that I was meeting up with them Today . What ? No Call NO Email, No Nothing from them. He contacted the Dealership Again, was told, Oh, I had the wrong person. Sorry, and We Don't have any Paperwork on What happened with the Headlights, So We Can't give you any !! So Check to make sure you have ALL Your Paperwork, and DON'T Believe Everything the Dealership Tells You !!! They'll Say Whatever they can to get a Satisfied Survey so they can get their Perks from GM. Thank you ED From General Motors Voice of the Customer Team, for Trying. Too Bad Bob Johnson gave us Both Lip Service.