Bob Johnson Chevrolet
Customer Reviews of Bob Johnson Chevrolet
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Bob Johnson is number 1 for a reason
by JesseS48 on 03/31/2025
Our family has now purchased 6 vehicles from Bob Johnson. Len Zaccaglino is the only salesman I trust to get me the best and most fair deal on a vehicle. He is always a pleasure to work with. He makes the buying process not only less… stressful but also enjoyable. I have purchased probably close to 20 vehicles in my life and I can't imagine every buying another vehicle elsewhere. The entire Bob Johnson Chevy team from the front desk, to the sales people, to the financial team all the way to service are top notch. We recommend them to all of our friends and family.
59 reviews
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Recall repair done quickly
by AnnO24 on 10/29/2014I took my car in as a result of a recall for the electronic parking brake. It needed to be reprogrammed. The service department was cordial and prompt in handling the problem. However, I had another issue where the DIC display changes… randomly and sporadically. The service department was unable to duplicate the problem, which didn't surprise me. I am now documenting the date and time when it happens, so perhaps this will help if the problem continues. The service advisor was also very helpful in showing me how to access additional choices for selecting radio stations. Even he had to play around with the display to get to the right menu. I have always been treated well at the dealership, and will continue to go there.Excellent Buying Experience
by klink1015 on 10/29/2014I am very happy with my experience at Bob Johnson. I worked with Michael Barty. He was very easy to work with, put my interests and needs first and found me the truck I was looking for at the price range I was requesting. He was very quick… to respond to any of my questions or calls and had everything ready in a short time frame to turn around the truck fast. It was a very pleasant buying experience and I would be happy to purchase again from Bob Johnson.Cobalt Hesitates No More!
by Capn_Bagel on 10/22/2014Had an intermittent hesitation issue that was hard to diagnose. Initially thought it was a manifold sensor, which was replaced, but the problem returned. The dealership did more extensive troubleshooting and found a broken ground wire at… the heart of the issue. Now the Cobalt shifts smoothly with no hesitation. NO COST to me. I appreciate the dealership going the extra mile on this one.Had a great experience buying a care
by beth67 on 10/17/2014This was a great experience. I had the pleasure of working with Joey Grimshaw as my salesperson and he was great. No pressure, searched for what I wanted and got me a great deal. We also worked with Eric in financing and what a… professional. Would encourage everyone to work with these two gentlemen.Stress-Free Buying Experience
by happyshopper10 on 10/16/2014Our salesman, Len, was very professional, knowledgeable about the vehicles, and treated us fairly and honestly. The Bob Johnson dealership is modern, well organized, and everyone is dedicated toward customer satisfaction.Bob Johnson Service Review
by NYchevydriver on 09/19/2014We are always so pleased with the service that we receive whenever we visit the dealership. Our service representative, Chris C. is just exceptional and is truly a professional in his field, it is such a pleasure to have him assist us.Great sales experience
by sam278 on 09/11/2014I bought a new 2014 Malibu from Bob Johnson Chevrolet and buying experience went very smoothly. They have a huge selection and a polite and knowledgeable sales staff. This is the 5th or 6th vehicle I've purchased from them over the years.Outstanding
by fpp1 on 09/13/2014it was a pleasure dealing with this dealership.They are very professional and not pushy at all.Great experience.Best buying experience ever!
by paul295 on 09/06/2014Bob Johnson had the best selection and best pricing. Our salesman, Joey G. was extremely helpful in getting us the car we wanted. The sales process was fast and efficient. We are very pleased.Joe L Delivers!
by NEnsman on 09/08/2014I had been looking for a car for some time then a girlfriend told me that she had a nice experience working with Joe L at Bob Johnson Chevrolet. Hesitantly I contacted Joe and let me tell you, I had the absolute best experience working… with him! He took the time to talk with me and understand what I was looking for in a car. I wasn't sure about the leasing vs. buying differences and Joe helped me through the best option for me. I had done plenty of car research on line and my heart was set on a white 2014 Malibu with a sunroof - none to be found in their expansive selection but not to fear, Joe and his team finally located my dream car and delivered it with a smile! He even helped me set up my phone with the blue tooth option and my garage door opener! I can't thank Joe and the sales team, including Bill K and John B enough for taking the time to help me feel at ease with the often anxious car buying experience!! Stop in and see Joe and tell them Nancy Ensman sent ya! :)surprisingly helpful
by timmartins on 07/23/2014Salesman and manager bent over backwards to help me get a great deal.All promises kept
by scottfan on 06/30/2014The dealership took me right i when I thought I might have a warranty problem. False alarm but they did do alrecall work to the vehicle andI was treated with the utmost respect. A pleasant experience.Super Duper
by jblackwood3 on 06/15/2014I was looking to buy my first car in over ten years. I typically hate the car buying process, but the folks at Bob Johnson were fantastic. Carol H. took the time to show me different cars with the features I was looking for and Eric helped… me get set up with great terms for a first time buyer. I was doubly impressed with how well I was treated by everyone.Super happy customer
by gabbie426 on 06/12/2014I recently went to Bob Johnson when looking for my next lease vehicle. I was overwhelmed by what an amazing experience it was. The test driving experience was great and my salesperson Len insisted that I test drive a vehicle with the… options I wanted not just any car that was available. Once I decided what options I wanted he found the car that I wanted with the options and color I wanted and didn't push me to buy what they had on the lot like other dealerships had. I was absolutely blown away at the laid back atmosphere at the dealership. I never felt pressured and they went above and beyond to make sure things worked for me in every aspect. I would definitely go back.Not Happy...
by empires on 10/23/2008I have to say, I wasn't happy. Lot's of back patting and smiles, but service could have been better. Went in for a recall, they said they didn't find the problem. Went in for an oil change/inspection, and 6 hours later, I'm out of there… with a 65.76 bill. Really surprised because they used to stand behind things. Well, some of the people there are still good to deal with, but Service Dept could use a brush up.Watch out for the 'bait and switch' tactics
by tcg926 on 11/29/2007After working with the sales person (Randy) for almost 2 hours, we agreed on a deal for a 2008 Cobalt. Little did we know that the Finance and Sales managers would change the deal, at the last minute, to a 2007 model that we never even… looked at and didn't want. Everyone was very apologetic, but we knew that we had been scammed.Before your visit do your homework.
by kite on 08/09/2007Well, when my wife and I went looking for a vehicle at the dealership the experiance was less than good. The sales person bragged about the moeny spent on advertisments, and how much was being spent on this and that, while took a test… drive. Very pushy, quick to talk over things you may have to say.... But, most of all our experiance with this dealership told us they are not about the customer. Just about money and making more of it. They do have a nice selection of cars, they do advertise tons, and as we found out it costs tons to do that... Maybe that was why the prices for rental return vehicles was so high. Do your homework first before walking into this dealership. Carfax, KellyBlueBook, also look at the dealer trade in value for the vehicle you are looking at, and keep in mind if you trade it in they will point out every little fault... To make it less than excellent or good - be ready to look for the same things they look for. Otherwise the sales people here are very good at getting you to sit down to talk a deal, and you will not be ready. Based on such poor customer service we did not buy from this dealership.Best Car Buying Experience EVER!!!!!
by NewCar4Us on 04/21/2014updated 06/03/2025We went in "just looking". Definitely were NOT buying. We left having leased a brand new 2014 Traverse. :-) Chris C and Matt J made the whole process seamless and stress free. Not only were they fabulous with us but also had an area to… keep our 2 "tweens" occupied.The Worst Experience Ever
by edwinmercado on 08/16/2012updated 06/03/2025The Worst Experience Ever in years buying cars in Rochester NY. First off all they try to make me feel like nobody. After pick up the car i desire and talk about the deal they ask me about my income when i answer they just jump cause i gain… to much monthly income, i understand when people hear how much i make but i give then all the proof of my income but for this people that's a FLAG { WHY BE CAUSE I MAKE MORE MONEY THAT ANYONE THERE }. Anyway after a long wait i mean two days i got answer lol... they just tell me i was approved for a loan but have to be a brand new car cause the car i pick up it was a Nissan Armada 2007 and it was to old k. Well after i went there again i pick up a brand new vehicle and really fast they just said no cause they cant give me that one cause the value of the vehicle lol... come on if i have the money and the credit to buy any car in market how this people coming and play games after games why be cause I AM HISPANIC OR WHAT. I believed they just are [non-permissible content removed] cause i don't have anymore answer overall the worst treatment and experience i have in years.Just go there and buy your vehicle
by Fairport1 on 05/04/2014updated 06/03/2025After a lifetime of auto purchase and visiting several other dealerships before coming to Bob Johnson, I have to say I have found the one dealership I can & will be loyal to. Based on the best price, no hassle experience, patience and a… customer centered approach I experienced, it was a easy to I sign on the dotted line for that 2014 Equinox I was looking for. Don't hesitate, just go there and buy your vehicle. I dealt with Michael B. Look him up.2014 Silverado Purchase
by mrule67 on 04/22/2014updated 06/03/2025This is my 3rd new vehicle purchase at this dealership. Chris is an exceptional sales person, he goes above and beyond for us! We look forward to future purchases at Bob Johnsons!
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About our dealership
If you are looking for Chevrolet vehicles at a reasonable price, customers from Irondequoit, Fairport, Pittsford, Greece, Ny and Penfield can feel free to stop by dealership also serving the surrounding area drivers. We have a large selection of new and used vehicles. They undergo many point checks before going on sale. Plus, our used vehicles come with a warranty and an auto-check certified history. If the Chevrolet dealerships in your neighborhood do not have the model you are looking for, head to our auto service and repair center in ROCHESTER near Pittsford, Greece, NY and Irondequoit now!
What sets us apart
If you are looking for Chevrolet vehicles at a reasonable price, customers from Irondequoit, Fairport, Pittsford, Greece, NY and Penfield can feel free to stop by dealership also serving the surrounding area drivers.
Looking for clear explanations when choosing a financing or leasing option through the dealer? Bob Johnson Chevrolet near Pittsford is the place for you.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Television
- Express Service
Dear edwinmercado, Please allow me to apologize on behalf of our sales department for the poor treatment you received in conversation about a 2007 Nissan Armada. We want to ensure that all of our customers feel respected and heard at each point of contact with Bob Johnson Chevrolet. Although this kind of feedback is difficult to hear, thank you for contacting us and telling us about your experience as it allows us the opportunity to evaluate how to best serve our customers. Please give me a call at your convenience so that we can discuss your experience, resolve any outstanding issues, and ensure that other customers do not share a similar experience in the future. You can contact me directly at 585.413.9302 or by email at Davef@bobjohnsonchevy.com. Thank you for your time and I look forward to speaking with you. Sincerely, David Foringer General Manager
by rjchevy on 08/17/2012