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Bob Johnson Chevrolet


1271 W Ridge Rd, Rochester, NY 14615 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
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Service Rating
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Dealership Sales Review

1 out of 5 starssales Rating
The Worst Experience Ever
Written by edwinmercado on 08/16/2012
updated 06/05/2025

The Worst Experience Ever in years buying cars in Rochester NY. First off all they try to make me feel like nobody. After pick up the car i desire and talk about the deal they ask me about my income when i answer they just jump cause i gain to much monthly income, i understand when people hear how much i make but i give then all the proof of my income but for this people that's a FLAG { WHY BE CAUSE I MAKE MORE MONEY THAT ANYONE THERE }. Anyway after a long wait i mean two days i got answer lol... they just tell me i was approved for a loan but have to be a brand new car cause the car i pick up it was a Nissan Armada 2007 and it was to old k. Well after i went there again i pick up a brand new vehicle and really fast they just said no cause they cant give me that one cause the value of the vehicle lol... come on if i have the money and the credit to buy any car in market how this people coming and play games after games why be cause I AM HISPANIC OR WHAT. I believed they just are [non-permissible content removed] cause i don't have anymore answer overall the worst treatment and experience i have in years.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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rjchevy on 08/17/2012
Dealer Response
Dear edwinmercado, Please allow me to apologize on behalf of our sales department for the poor treatment you received in conversation about a 2007 Nissan Armada. We want to ensure that all of our customers feel respected and heard at each point of contact with Bob Johnson Chevrolet. Although this kind of feedback is difficult to hear, thank you for contacting us and telling us about your experience as it allows us the opportunity to evaluate how to best serve our customers. Please give me a call at your convenience so that we can discuss your experience, resolve any outstanding issues, and ensure that other customers do not share a similar experience in the future. You can contact me directly at 585.413.9302 or by email at Davef@bobjohnsonchevy.com. Thank you for your time and I look forward to speaking with you. Sincerely, David Foringer General Manager
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