Friendly Honda
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Customer Reviews of Friendly Honda
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13 service reviews
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LOVE Friendly Honda!
by Jennifer B on 09/20/2022Great service, responds promptly, addresses concerns, really took the time to make sure I was satisfied.Service was fast
by Matt Feimer on 10/29/2021Had a 8am appointment and was out by 850am. Just had 3 keys made and programmed and multi point inspection done. The customer waiting area will. E very nice when it's all said and done.Great experience
by Grace on 10/23/2021Service was excellent.. was not pushed into anything at all .. very friendly.. excellent experience would definitely recommend to anyoneService
by Renee on 10/21/2021They have everything waiting for you when you arrive and they warranty the power train for the life of the car.Pilot Service Satisfaction
by TAB on 04/08/2021Michele Johnson always handles my Pilot care. I trust her opinion and pricing. I strongly recommend seeing Michele for your Honda service.Outstanding customer service
by SussexFarmboy on 07/18/2018In June, I purchased a 2009 Honda Ridgeline from Friendly Honda, with 102,000 miles on the clock,and all major 100,000 mile service items replaced prior to sale: a like new vehicle. 2,500 miles and one month later the serp. belt jumped off… its pulleys and I lost all power steering, when backing the truck into the garage at the end of the day, I called Friendly Service Dept. and was referred to a service manager, Brian. He agreed to have the vehicle towed in (50 miles away). 5 minutes later I had a call from the towing company and 2 hours later the vehicle was loaded and on its way back to Friendly Honda. Diagnosis: a broken alternator bolt. New serp. belt installed. Repair and towing performed at no cost to customer. Vehicle back in my hands 2 working days later. I was treated as you would treat a customer with a brand new vehicle - not as the buyer of a 9 year old used vehicle. Outstanding service: compliments to all.Worst service ever here
by Cquinion on 03/12/2015Sales department is excellent here . They will do anything to get you a car. they are excellent until something goes wrong and then they don't return your calls or emails as promised . Service department has missed a TON of things and… dropped the ball way too many times . We had to file a corporate complaint about the horrendous service on all ends of this honda . I would reccomend no warranty through them and doing your scheduled maintance at a trusted mechanic , because they are not on top of the cars they "check" for service .UnFriendly Service
by ny_1 on 08/13/2010Dealerships are typically ready to take your money; but Friendly Service is a winner. My invoice was paid but the problem was not fixed, this was an incomplete job and repeated attempts to resolve the issue went ignored by even the service… manager. The followup visit was met with a misdiagnosis of the problem (service tech invented another problem to blame it one) and an invoice for a diagnostic fee. Information on the service tickets re: the service performed was deceptive. Friendly Service does not represent the Honda brand very well. Friendly's Service department is dishonest, unreliable, and they certainly do not care about retaining customers. Based on this experience, I will never use Friendly Honda again for service or a car purchase.Thanks for nothing
by angryperson on 12/20/2010updated 06/07/2025I purchased a Volkswagon from them about a year and 1/2 ago. I was very happy with the service then. In feb of this year my window fell into my car so I brought it back to this dealership where I purchased it, since it was under a warranty.… They fixed the issue and everything went along swimmingly. Then a couple days ago the window fell yet again into the window so I figured let me bring it back to the dealership I purchased it at. This was the wrong thing to do. I was no longer under warranty and they told me it was a bad regulator. I later found out it was going to be 350 after taxes to fix. Upon finding out I got rather angry because they knew about this issue with the car back in February but yet they didn't fix it until it was no longer under warranty. My fiancee was then told that in February it wasn't faulty, and the guy who worked on it came from a volks dealership and knew about this issue. So if they knew about the issue why not fix it for us when they saw the first signs of it not working? So now I am stuck paying for something they could of easily fixed for me. Plus on top of it I waited 2 and 1/2 days for our car back and never recieved a loner car. I told them when I brought the car in, I needed it by Friday and yet they never called on Friday to let me know anything about it. I am so unhappy with this company and will never ever go back to this dealership, or service center again. If you have a problem under warranty then make sure it gets fixed then and there. Or you will deal with paying for it yourself when you are no longer under warranty!! BUYER BEWAREWe are very sorry to hear that you do not feel we were able to meet your needs in our Service department and we would welcome the opportunity to earn back your business. Please contact Linsey Levine at llevine@friendlyhonda.net so we may discuss your experience.
Service and pricing
by TimetoProcess on 03/03/2014updated 06/07/2025I was disappointed again by the surprise of the cost when I came in to pick up my car. I was using a $20 oil change coupon and asked that the engine lights be checked. It wasn't really a check engine light that was on but a tire pressure… light, so I was told. They added air to my new this season snow tires and charged me $65 for the check engine light diag. labor. I had a note to call before any additional charges were put on and although they called to see if I wanted to do my $600 D-service and I said no not now (we don't have the $$ for that right now) I still walked in and had a $92 bill, not the $20 I expected. Not the first time I have been disappointed by the upsell and at the cost of the services. I really think that $65 dollars to add air to tires to turn off a light on my dash board is very high. I think this is my last time to use this dealership for services. After owning a Honda for over 14 years and this being the local dealership I am sorry to say I am no longer confident that they are a good deal. this has not been the first time I have been disappointed in the pricing for the type of service that needs to be done. There are many good car techs in the area so I will stop using this dealership for service.Hello, I'm sorry that you don't feel that our Service department met your expectations on your latest visit. Perhaps it was not clearly explained to you prior to your service, and so I want to clarify that the charge for diagnostics was not simply to turn off the "check engine" light, but to hook your vehicle up to our advanced software that aids us in determining why that light was on in the first place, and run the advanced diagnostics on your vehicle. I would like to encourage you to call our Service Manager Veronica at 845-454-2400 ext. 145 so that she can discuss this with you further. We truly value your business and appreciate your taking the time to submit the review.
Pleasure to work with.
by billymac110 on 03/01/2011updated 06/07/2025This is my second vehicle I leased from Friendly and everyone is truly always friendly. The pricing is fair and I always get a loaner car when I need it.We truly appreciate your warm review. Thank you for sharing!
Brought vehicle in for Service
by zgirl3 on 08/09/2011updated 06/07/2025I can say enough about the professionalism and great customer service the Service Dept. at Friendly Honda showed. Very knowledgeable staff. Would definitely bring my vehicle back for service!We truly appreciate that you took the time to share this review. We're so glad you have had a great experience here at Friendly Honda.
Friendly is just great to work with.
by mikrorockers on 08/04/2011updated 06/07/2025My service visits are always smooth, quick and easy. The staff is pleasant and I get a loaner car if I need one. I would recommend Friendly for any Honda sales or service needs.Thank you for sharing your thoughts! We appreciate your loyalty.
About our dealership
We are very sorry to learn that you do not feel we met your expectations and would truly welcome the opportunity to earn back your business. If you'd like to have a conversation about your experience please contact Linsey Levine at llevine@friendlyhonda.net.
by friendlyhonda on 10/12/2012