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Friendly Honda


1143 Dutchess Tpke, Poughkeepsie, NY 12603 (map)
Today 8:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (11) No (0)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Thanks for nothing
Written by angryperson on 12/20/2010
updated 06/07/2025

I purchased a Volkswagon from them about a year and 1/2 ago. I was very happy with the service then. In feb of this year my window fell into my car so I brought it back to this dealership where I purchased it, since it was under a warranty. They fixed the issue and everything went along swimmingly. Then a couple days ago the window fell yet again into the window so I figured let me bring it back to the dealership I purchased it at. This was the wrong thing to do. I was no longer under warranty and they told me it was a bad regulator. I later found out it was going to be 350 after taxes to fix. Upon finding out I got rather angry because they knew about this issue with the car back in February but yet they didn't fix it until it was no longer under warranty. My fiancee was then told that in February it wasn't faulty, and the guy who worked on it came from a volks dealership and knew about this issue. So if they knew about the issue why not fix it for us when they saw the first signs of it not working? So now I am stuck paying for something they could of easily fixed for me. Plus on top of it I waited 2 and 1/2 days for our car back and never recieved a loner car. I told them when I brought the car in, I needed it by Friday and yet they never called on Friday to let me know anything about it. I am so unhappy with this company and will never ever go back to this dealership, or service center again. If you have a problem under warranty then make sure it gets fixed then and there. Or you will deal with paying for it yourself when you are no longer under warranty!! BUYER BEWARE

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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friendlyhonda on 10/12/2012
Dealer Response
We are very sorry to hear that you do not feel we were able to meet your needs in our Service department and we would welcome the opportunity to earn back your business. Please contact Linsey Levine at llevine@friendlyhonda.net so we may discuss your experience.
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