Friendly Honda
Dealership Service Review
I was disappointed again by the surprise of the cost when I came in to pick up my car. I was using a $20 oil change coupon and asked that the engine lights be checked. It wasn't really a check engine light that was on but a tire pressure light, so I was told. They added air to my new this season snow tires and charged me $65 for the check engine light diag. labor. I had a note to call before any additional charges were put on and although they called to see if I wanted to do my $600 D-service and I said no not now (we don't have the $$ for that right now) I still walked in and had a $92 bill, not the $20 I expected. Not the first time I have been disappointed by the upsell and at the cost of the services. I really think that $65 dollars to add air to tires to turn off a light on my dash board is very high. I think this is my last time to use this dealership for services. After owning a Honda for over 14 years and this being the local dealership I am sorry to say I am no longer confident that they are a good deal. this has not been the first time I have been disappointed in the pricing for the type of service that needs to be done. There are many good car techs in the area so I will stop using this dealership for service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable