Paul Miller Subaru
Customer Reviews of Paul Miller Subaru
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Smokey is always happy at Paul Miller Subaru 💙
by Bpalms on 04/24/2025Another great experience at Paul Miller Subaru for me and Smokey Wilder. So my AC compressor failed and Smokey needed a new one. Erin came to the rescue and took care of me. She listened to my concerns which also included my… passenger window sticking from time to time and made sure everything was in order. She was efficient and had my loaner ready with the young lady who got the car for me. Erin was good to her word with a follow up the same day 4 hours later and she explained the next steps which was that the compressor was covered by the warranty and Smokey would be ready by Monday (it was Saturday). By Monday morning I got the call that Smokey was ready and picked her up that evening. Erin is polite and patient which is what I really appreciate from a customer service perspective. The entire process could not be any smoother thanks to Erin's handling of things. Paul Miller Subaru has a great staff. I never have any problems when I go to them, they make things easy for me. Thank you PMS.Absolutely awesome dealership
by Kris C on 04/11/2025Great place to get a car but also for service. Polite attentive everyone friendly and helpful and don’t push anything or service on you - they listen to you and work with you. Comfortable to wait for service but also have Loaner carsKris, we're delighted to hear that you had a positive experience with both our sales and service teams at Paul Miller Subaru. It's great to know you felt comfortable and well taken care of during your visit. Thanks for choosing us!
Cutting edge service-great service manager
by Lou on 04/10/2025Thorough inspection and real time video feedback.Lou, it was our pleasure to assist you. Thank you from all of us here at Paul Miller Subaru!
Tires Replaced at Significant Savings
by BobH on 03/28/2025Needed to replace a flat tire due to screw in sidewall; shopped at Mavis, a local mechanic and went online for prices. Then called Paul Miller, talked w their parts manager who gave me a much lower tire cost, transferred my call to Service… for an appointment that morning. Vanessa was my service rep; she handled everything very smoothly and with a super pleasant customer focused approach. Based on the remaining 3 original tires tread, her insight plus, a vid of their mechanic inspecting all 4 tires, I decided to buy 2 new front tires, and swap best tread on 2 remaining tires to the rear. All at over 30% less than Mavis installed. SUPER PLEASED w her handling of my problem.Bob, we're delighted to hear that Vanessa and the Paul Miller Subaru team provided you with such a positive experience. It's great to know we could offer competitive pricing and smooth service for your tire needs. Thank you for choosing us!
Super service experience
by Carol A on 02/02/2025My Subaru desperately needed an oil change, tire rotation and check-up. Staff did a good job and they were pleasant and efficient and polite. I shall returnCarol, we're glad to hear that our team at Paul Miller Subaru took good care of your vehicle and provided a pleasant experience. We look forward to welcoming you back for future service needs!
Excellent service
by Ernie Cerna on 01/21/2025updated 01/28/2025The service was done quickly and sufficiently.Thank you, Ernie, for stopping by to leave Paul Miller Subaru a wonderful review!
Great service dept.
by JB on 12/31/2024Service reps, especially Erin are very professional and helpful.Erin and the team are happy to see your glowing review. Thanks for choosing Paul Miller Subaru!
Great service, excellent customer service
by Diane on 12/15/2024Both times we’ve gone they’ve been fast and friendly. They’re waiting area is nice and comfy which makes the wait go by more quickly.Diane, we're delighted to hear that you had a comfortable and timely experience with us at Paul Miller Subaru. Thank you for sharing your feedback!
Great Subaru Service for my Outback
by Gregory Kushnir on 11/27/2024What I like the most about Paul Miller Subaru Service team is the fact that they care about every customer! When you check in, the advisor will give you an estimated time of completion of your service, explain every detail about your car… and service needed. The service is completed within the time estimate, provided to you at the check in. This is exactly what a great car service needs to be: Friendly team, professional mechanics, clear communication to the customer!!! Paul Miller Service team embodies my expectation of a great company!Gregory, we're delighted to hear that our Paul Miller Subaru Service team met your expectations with clear communication and professionalism. Thank you for recognizing their efforts in making your experience a positive one!
Unnecessary requirement by Edmund’s to title this review
by FP 125 on 11/03/2024Excellent customer service representative. Helpful and informativeWe are so happy that our Paul Miller Subaru team delivered an excellent experience. Thank you for sharing!
On Time
by DJ 243 on 10/26/2024Comfortable waiting room. Checklist complete. Service clean. Pricey.Thanks for choosing to do your service with us! However, I am sorry to hear that you were dissatisfied with our pricing, as we strive to remain fair and competitive in that regard. If you'd like to share more about your opinion, don't hesitate to reach out to me. - Kristen Bruno - Service Manager - (973) 402-1700
Smokey Wilder is always in good hands
by Quent97 on 09/20/2024They always take good care of my Smokey Wilder. So I needed front breaks and a new wheel bearing. Frank handled things professionally from beginning to end. First he helped at my oil change visit in April 2024 when my car was… inspected and somethings came up like the front breaks and my 60k mile maintenance. At the time I could not afford to get it all done so he helped me decide what could wait and what to do at that time. We pushed the breaks to my next 6mo visit and he gave me a quote. When I returned they honored the quote and did the breaks and in the inspection found that I had a howling wheel bearing. Frank contacted my warranty policy holder and found it covered so they did the job. Smokey is running smoothly. Service was over 3 days so I had a loaner. The entire process could not be any smoother thanks to Frank's handling of things. Paul Miller Subaru has a great staff. I never have any problems when I go to them, they make things easy for me.Thank you for sharing your experience! We're delighted to hear that Frank and the team at Paul Miller Subaru took such great care of Smokey Wilder. It's wonderful knowing our staff made everything smooth and hassle-free for you. We appreciate your continued trust in us!
Quick service
by Leo on 08/30/2024They were able to accomdate me on short noticeThank you for reviewing Paul Miller Subaru! It was so kind of you to share your experience, Leo.
Convenient and timely service
by AMP Subie owner on 05/01/2024Service completed on time and properly performed. Very knowledgeable service advisor who kept me informed as to status and work that needed to be performedWe're glad to know that you had a timely and well-informed service experience at Paul Miller Subaru! Our team always aims to keep our customers updated throughout the process. Thanks for sharing your feedback with us!
Very Thorough Service
by Quent97 on 04/27/2024My service was Frank. I like that he was thorough in explaining the recommended services to me and he was patient in answering my additional questions as I was back and forth to the desk 4 times. He explained the charges and and parts… used and gave examples. As well as explained future recommendations based on car milage. This is the type of service that gets my trust. My only complaint is that they raised the price of the basic oil change/ tire rotation etc service by 100 dollars so they are now 2.5 times higher than Firestone where I was taking my car. I will have to rethink where I get my basic service which I get every 6 monthsWe're glad to know that Frank was able to provide you with detailed and patient service at Paul Miller Subaru. We understand your concerns about the price increase, and we appreciate your feedback as it helps us improve our services. Please feel free to reach out if you have any more questions or need further assistance!
Awesome service department
by Simon E on 03/01/2024Through evaluations and fair. Samantha and Vanessa in service are both incredible.Simon, thank you for reviewing Samantha and Vanessa at Paul Miller Subaru! Have a lovely day!
Run and never look back
by Very Unhappt on 12/12/2023RUN AND NEVER LOOK BACK!!! Terrible experience that resulted in me having to pay $140 for an Uber, $34 for bus tickets for my wife and 5 year old son and miss a day of work because I mistakenly thought this sham of a business was actually… run in a competent manner. A shameful case of gross negligence, ineptness and failed communication that impacted the lives and wellbeing of my wife, my 5 year old son and yours truly. I spoke to someone and made an appointment days before and let them know what service package I would like. Apparently, when you take your car in to be serviced and the man who hands you a ticket responds to you asking three times, "We're good?" in addition to "Do I need to do anything else?" with "No," you are supposed to ignore what he says and go inside anyway to talk to someone inside the dealership. Brought my car in on Saturday, they were closed on Sunday and when I went there on Monday, they never even worked on my car. I will never again step foot in this pit of incompetence and recommend you do the same. Shame on you all.Great maintenance service
by Richard on 11/07/2023Service was quick and very efficient. Making the appointment was very easy with the app. Frank Balido the team member in charge of my service visit was very professional, pleasant and made sure to explained all the work done for the car.… Overall it was a great experienceRichard, it's great to know that you found our service quick and efficient at Paul Miller Subaru. We're glad Frank was able to provide a professional and pleasant experience for you! Thanks for the review. We hope to see you for any future servicing needs!
Awesome staff and service
by Bpalms on 08/29/2023I purchased my Forester at Paul Miller Honda and when I needed service I made an appointment with them 5 days in advance as required. They made no mention of not servicing a Subaru. When I arrived I was told they did not service Subaru… cars and I had to go to Paul Miller Subaru. No explanation of why I was not told this when I called even though my appointment reminder stated the work was for a Subaru. When I purchased the extended warranty from Honda I was told I had to come to them to avoid paying the deductible but since they would not service the car I was basically stranded. So I had them call Subaru and transfer my appointment. When I got there, there was uncertainty since I was a walk in on their busiest day. But Erin came to my rescue. She got me in, got my car fixed, and charged to my extended warranty. She also was nice enough to waive the fees given what I had been through and told me to just come to Paul Miller Subaru in the future. When Justin worked on my car he provided a video to show exactly what was wrong and how it would be fixed. This is protocol at Paul Miller Subaru and I appreciate it because it establishes trust and confidence that your car is being fixed and you know exactly where the problem is. And you always have the video should you need to refer to it in the future. The also looked at other areas and have recommendations for the future as I have just reached 60k miles. No pressure to get anything else done then and there but did recommend to do it fairly soon. Erin answered all of my questions patiently as I was a bit of a nervous nelly as this was the first time anything had gone wrong with my car. Paul Miller Subaru waiting area is clean and comfortable and they offer a few complements while you wait such a coffee, tea, water, and chips. I was there 4hrs which was understandable since I was a walk in. They also have loaner cars if yours needs an overnight. I was in at 10:30am and on my way home around 2:30pm. It's been a week now and no issues. This is one dealership that fully deserves and high ratings they receive. Thank you to all the superwomen and supermen at Paul Miller Subaru.We're sorry to learn about the initial confusion, but we're glad that Erin and Justin were able to assist you here at Paul Miller Subaru. We appreciate your understanding and patience during this process! It's great knowing our team was able to provide a comfortable waiting area for you as well. Thank you for sharing your experience with us - we look forward to assisting with any future service needs!
Almost repaired my Subaru
by LD on 08/26/2023Took my Subaru Outback to Paul Miller Service in Parsippany-Troy Hills, NJ to get an oil leak fixed (4th time back there for the same issue) and a parking brake warning light issue resolved. I dropped off the car and took a loaner car home.… Two weeks and a day later I received a text saying I could pick up my car. Upon arrival I found that the parking brake warning light issue was satisfactorily repaired but the oil leak was not resolved. I was told that locating the oil leak was difficult to find and they didn't have enough time to locate it because they were busy and short staffed. So I was to pick up the car and continue driving it. Sadly, my driveway has had no problem finding the cars oil leak. In fact, my driveway finds the oil leak every time I park the car. The engine/transmission consistently makes a new oil spot or continues to add the now old oil soaked area of my driveway where I park. I have to say the Paul Miller service advisor Steve F. was excellent. Steve was attentive and kept me informed as to my cars repair status. Steve also located a loaner for me when I dropped off my car. That is a big deal because although I visited Paul Miller service the prior week they were out of loaner cars at that time so I had to reschedule another visit for service and with loaner car for the next week. When I arrived the following week I was told my scheduled visit could not be located in the computer. So yes I'm grateful that Steve F. the service advisor was able to locate a loaner car for me.Steady Eddie - er, Paul
by Bill P on 07/31/2023Consistently trustworthy. Attentive ser ice crew - personable, professional, efficient, effective.Thank you for sharing, Bill! Your support means a lot to us here at Paul Miller Subaru.
Subaru Forester
Subaru Crosstrek
Subaru Outback
We're delighted to hear that Erin and the team at Paul Miller Subaru made your experience smooth and hassle-free! It's great knowing Smokey Wilder is back on the road, thanks to their attentive service. We appreciate your trust in us for all your automotive needs!
by Paul Miller Subaru on 04/24/2025