Paul Miller Subaru
Dealership Service Review
Another great experience at Paul Miller Subaru for me and Smokey Wilder. So my AC compressor failed and Smokey needed a new one. Erin came to the rescue and took care of me. She listened to my concerns which also included my passenger window sticking from time to time and made sure everything was in order. She was efficient and had my loaner ready with the young lady who got the car for me. Erin was good to her word with a follow up the same day 4 hours later and she explained the next steps which was that the compressor was covered by the warranty and Smokey would be ready by Monday (it was Saturday). By Monday morning I got the call that Smokey was ready and picked her up that evening. Erin is polite and patient which is what I really appreciate from a customer service perspective. The entire process could not be any smoother thanks to Erin's handling of things. Paul Miller Subaru has a great staff. I never have any problems when I go to them, they make things easy for me. Thank you PMS.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes