Customer Reviews of Burns Honda
Review type:
MF Theives
by Unhappy customers on 06/29/2024My daughter when for an oil change and they conned her into needing new breaks like it was an emergency. I will never buy another vehicle from them again. They are charging her over $1000. That's just stealing, we should be able to call… the police.repair071114
by Brucecbrotzman on 07/14/2014I was squeezed in for service without an appt. on what was an obviously very busy day. The one year warranty was honored to evaluate the AC system and fix it. It is "COOL!" Thanks for the ride home and back. Both drivers were courteous and… quick. I'll be back for future service. Thanks!Great Job
by DonaldSico on 06/23/2014I did not have an appointment, but they took me quickly; let me know about a couple of specials that saved me a fortune; and got me out there quickly.Donald, customer input is an important part in helping make our service the best it can be. It is a point of pride that we do everything we can to offer the highest-quality service. We're happy to know that we were able to help you with your repair needs. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Sincerely, Paul Piliero
So-so service management / lack of pricing info
by wpa36nj on 11/04/2010Prior to my service visit, I called the Marlton Burns Honda dealership to schedule an oil change for my vehicle. The person with whom I spoke said that she would apply a "$29.99 Express Oil Change" coupon to my appointment request, which… she did. Instead of being in and out of the dealership in about 30 minutes (the idea behind the 'express service'), I was there well over an hour. I was told when I checked in that there were two people ahead of me. How is that MY problem...especially if I made an advance appointment? The service guy checking me in also mentioned that they would rotate my tires in addition to the oil change. When I get the bill the total is almost double what I expect. Closer to $60. The cashier says that my vehicle had a maintenance code come up and that was the reason for the tire rotation. The person checking me in did not mention that there would be an additional $28 charge for rotating 4 tires. He showed me a service sheet (which I signed prior to the work) that showed $29.99 - for the oil change - and did NOT mention the $28 charge for the tire rotation. $28 to rotate four tires seems excessive, also. I was further annoyed that no one from service ran through the service check list with me when my car was done...they just handed me off to a cashier.Never have or will buy a car from them
by residenteric on 01/12/2009My first experience with Burns Honda is when I was shopping for a 06 or 07 Honda Fit. The salesman took my information and asked for a deposit to do a vehicle search. During the whole process, I had to constantly called him to find out if… he has found a car when I think it should have been the other way around. When I asked for a refund on the deposit, he lied and said he already got it processed. Anytime I called him and leave messages, he would not returned any of my calls. I ended up going to the dealership in person and got a refund in about 5 minutes. 2nd experience was again shopping for an 09 Honda Fit. This time I called other places first and was able to get a quote from [another dealership] for the invoice price. I told the salesman that I was quoted the invoice for the Fit but they would not do that price. They quoted me at least $300 over the invoice. I think unless you expect to pay close to the MSRP, they would not even considered selling you a car.Nate was very courteous and
by rdinz_56970 on 03/19/2014updated 05/31/2025Nate was very courteous and responsive with updates on my Pilot and when it would be ready for pick up.We appreciate you taking the time to provide us with your feedback and are glad to have had the opportunity to work with you. Customer satisfaction is a top priority for our team and we seek to provide our customers with the best experience possible. Continue to let us know how your future experiences turn out and we will be here to lend a hand. Sincerely, Doug Begbie, the General Sales Manager
Rob in service was awesome.
by Shawn_41812 on 03/20/2014updated 05/31/2025Rob in service was awesome. He also has a ridgeline and understood the problem I was having with mine. I felt like he was genuinely trying to get the job done right and not "trying to get me out the door". Thank you.Thank you for taking the time to provide us with your feedback. It is great to hear that Rob helped provide a good experience, as he is always working hard to ensure that our customers get the most out of their experience. We are here to help and look forward to having the opportunity to work with you again in the future. Sincerely, Paul Piliero
your service dept. is great.
by atk_98307 on 03/23/2014updated 05/31/2025your service dept. is great. The service writer ( Mat D.) was very informative, it's your car sales dept. that needs some fine tuning.Oil & Filter change out
by Alman_26917 on 03/20/2014updated 05/31/2025it was seamless, i called in am and got an appointment for 11am for oil & filter change & tire rotation. Was done at 1230!Way too expensive
by ledeof01 on 03/12/2011updated 05/31/2025Honda Insight 2010 First service "A1 - schedule" @ 6284 miles = $83.85 Second service "B1 - schedule" @ 9654 miles = $136.81 $136.81 is more than I've ever paid for any car within the first 30,000 miles!!! This was the final price after… they deducted a 10% coupon. After reviewing the work sheet, all they really did was change the oil & filter, rotate the tires and replace the rear wiper insert (which was $7). Everything else was "inspections". I'm not exactly sure what extra they did from the first service that was worth $52.96 more since the technicians report shows all the same items. Said it would be ready in about an hour. Took almost two hours. I will not be using this dealer for service again.Rob R. is the best
by ukiegramma_83071 on 03/19/2014updated 05/31/2025Rob R. is the best service team manager I have ever had. He understands your problems and works 110% toward helping you. Excellent teamworkThank you for the kind review and for mentioning how Rob helped provide you with a great experience. He definitely works hard to provide our customers with the best. We look forward to having the opportunity to work with you again and wish you all the best. Sincerely, Paul Piliero
Burns Honda Experience
by TracyC_60323 on 03/25/2014updated 05/31/2025I was in New Jersey the weekend of 21-23 March to visit relatives and attend my sons' sporting events. On Saturday morning, after arriving at one of the events, my 2002 Honda Odyssey made a horrible noise that was followed by an intense… burning smell. Rather than wait for AAA, I decided to drive it to the nearest Honda dealer. That turned out to be Burns Honda. I was greeted promptly and professionally by Express Team Supervisor Matt D. I explained that I was visiting from Virginia and really needed the van to be looked at as soon as possible. Not only did Matt help me unload the van of all its contents and secure them in a safe place, he assured me that Burns Honda would do everything it could to have the van repaired that day. When my relatives came to the dealership to pick me up, two employees helped transfer all of my belongings to their car. When I received the call around lunchtime informing me that the AC compressor needed to be replaced, I was asked if I needed any help with transportation that day. I did not, but I certainly appreciated the offer. I cannot thank you enough for the outstanding customer service you displayed. This is why we are a Honda family. Please be sure to let Matt know how much I appreciated his help that day. He went above and beyond his responsibilities to ensure that I was well taken care of. Thank you.Thank you for the kind review and we are very pleased to have been able to help with your vehicle. We understand the impact car trouble can have on a trip and our team members are dedicated to providing the absolute best for our customers. Stop by and let us know how everything is going when youa re in town next and we look forward to seeing you. Be well and all the best! Sincerely, Paul Piliero
CR-V service
by KurtJRaup on 05/21/2014updated 05/31/2025The congeniality and professionalism of all the staff members I interacted with. The facility is spotless and user friendly. The free coffee is a life saver....and the sun was shining.Kurt, thank you for giving us an excellent rating and for using our service department to satisfy your automotive needs. At Burns Honda, our number one objective is to provide great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. We also invite you to follow us on Facebook and Twitter for access to our monthly special Sincerely, Doug Begbie, General Sales Manager
Rob R. and all there
by HSB_85754 on 03/20/2014updated 05/31/2025Rob R. and all there give us the best service. Rob will tell me straight up and i lioke that.My service adviser (Nathan M.
by retlaw_23979 on 03/25/2014updated 05/31/2025My service adviser (Nathan M. ) was very courteous and explained in detail the service performed and kept true to the length of time the car would take to be completed. Time after time the overall experience at Burns Honda has been very… positive due to the technicians and service advisers.Thank you for taking the time to leave us this kind review! We are happy to be here to lend a hand with your car and our service members are dedicated to providing you with the best. Your feedback is greatly appreciated and we look forward to hearing from you in the future. Sincerely, Paul Piliero
Not to mix apples with
by jacqui_99282 on 03/20/2014updated 05/31/2025Not to mix apples with oranges but service was fine (1.5 hrs long!) but fine. I sent emails to both Mel and Paul with NO response. I bought a car that I could not afford and though buyers should beware, I thought that one on them could have… responded, but they didn't! I know that I am just ONE in a multitude of many customers but if I tell every doctor, nurse,therapist and fellow student that I run across at Pennsylvania Hospital and Rowan University, my ONE multiplies!Thank you for providing us with your honest feedback. We certainly would like to speak with you directly so that we may hear your frustrations out in full detail. We aim to provide our customers with the best and regret to hear that you are not completely satisfied with your experience. We look forward to hearing from you. Sincerely, Paul Piliero
Everyone was very friendly and
by smounts_56764 on 03/17/2014updated 05/31/2025Everyone was very friendly and helpful. Waiting room was comfortable, service was fast, easy to schedule on website, service done was explained in detail at the end.Thank you for the kind words and we are pleased to have had the opportunity to lend a hand with your vehicle. Our staff is dedicated to providing the best in professional, friendly and timely services to all of our customers as we hope to create a lasting relationship. Continue to let us know how your future experiences go and we will be here to help. Sincerely, Paul Piliero
Excellent customer service
by TaylorScafide on 01/23/2014updated 05/31/2025My service adviser Steve N. is the reason why I get all my work done in the Burns Honda Service center. He provides by far the best customer service and support that I have ever received from any Dealer or mechanic shop. He goes the extra… mile and is very honest with me about what needs to be done. Top notch for sure.Satisfaction
by Scarletoharris on 05/31/2014updated 05/31/2025Niccole, Russell and Matt took care of me. I needed to find out about my cell phone connection... found out by Russell and Niccole's research that the cell phone I have (old one) is NOT compatible. Russell printed out all the ones that… are!!! Matt took care of my maintenance in very good time. All in all, a very very good experience. thank you... also, feels like a team effort when you are there... nice comraderie! (sp) GailIt is wonderful to hear that our staff at Burns Honda was able to provide you with a great experience. We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Paul Piliero
When you bring your business to Burns Honda, you can rely on receiving honest, respectful service no matter what you're visiting for. We want to make you feel right at home so that you come back time and time again. With over 40 years of consistent ownership and a deep commitment to the community, we know a thing or two about assisting the New Jersey-area patrons we serve. Some customers have come back to buy five, 10, 20 or even 30 cars from us, so it's clear to see that our staff enjoys building long-lasting relationships with those in our community.
We do so by being there for our customers every step of the way during vehicle ownership; whenever your vehicle is in need of maintenance, you can trust the experts at our Honda service center serving Cherry Hill. When planning out your car-buying or -servicing experience, we hope you choose Burns Honda for all your automotive needs.
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Thank you for the great feedback! Customer input is an important part in helping make our service the best it can be. We are dedicated to making sure our service team does everything they can to make you feel welcome and supported during your visits. We are happy that we were able to help you with your repair needs. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Sincerely, Paul Piliero
by burnshonda on 07/16/2014