Burns Honda

Prior to my service visit, I called the Marlton Burns Honda dealership to schedule an oil change for my vehicle. The person with whom I spoke said that she would apply a "$29.99 Express Oil Change" coupon to my appointment request, which she did. Instead of being in and out of the dealership in about 30 minutes (the idea behind the 'express service'), I was there well over an hour. I was told when I checked in that there were two people ahead of me. How is that MY problem...especially if I made an advance appointment? The service guy checking me in also mentioned that they would rotate my tires in addition to the oil change. When I get the bill the total is almost double what I expect. Closer to $60. The cashier says that my vehicle had a maintenance code come up and that was the reason for the tire rotation. The person checking me in did not mention that there would be an additional $28 charge for rotating 4 tires. He showed me a service sheet (which I signed prior to the work) that showed $29.99 - for the oil change - and did NOT mention the $28 charge for the tire rotation. $28 to rotate four tires seems excessive, also. I was further annoyed that no one from service ran through the service check list with me when my car was done...they just handed me off to a cashier.