Customer Reviews of Metro Honda
Review type:
Good, Long, Hungry, But Good
by NoHungryManHere on 08/20/2024
Patience is a virtue. If you plan on taking a while, bring a cooler with food and drink because it seems to be a food desert at this dealership's location. Or use Uber Eats.. Overall.
The interaction with my salesperson and the people… supporting him was professional, comforting, and productive. They made me feel welcomed in this process. And the name Sam seems to be popular at this location.
247 reviews
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Trust issues
by Prak on 09/11/2022I have a 2021 Honda Odyssey which is still under warranty. I had issues of some noise from the rear tire and so I took the minivan to Metro Honda to fix the issue. I was told that they have to run diagnostics to find out the issue, they… also found that the rear wheel alignment was not right and had to be fixed. I was handed over the van saying that the issue is fixed. I was charged $193.35. To my disappointment I find that the issue is still not resolved. I was not told why the wheel alignment was not covered under warranty. I was not given print outs of the readings before and after. I was not provided details of what diagnostics were done. The agent was in a hurry to move on to the next car. I had mentioned that there could be issues with the tire, I am not even sure if it was checked at all.Honda crv
by Sdr on 08/31/2022Mr Colon and Staff were professional and courteous.Stay Away - You have been Warned
by Amar Mond on 08/10/2022Worst Customer Service. Their service department is so bad - don't have words to describe it. Staff is rude and unable to handle basic tasks. Something as simple as dropping of a car for Service took 30-45 minutes after which I aborted… my attempt and went back home. I escalated to their manager but he does not care. Not sure who hired an incompetent person like him for the job. They then told me drop off the key in the service Dropbox (which they did not check till I called 5 times). My Car was not serviced and was kept overnight. I have had other issues with their service department from day 1. If you tell them there are 5 things wrong with the car - they will fix 2 issues and forget the rest. unprofessional and unreliable. I would recommend everyone to stay away from this dealership.Do not buy a warranty and do not count on any kind of service from Metro
by Andrew on 11/22/2021I bought a used Honda, and bought their extended warranty. A few months after purchasing the car the transmission started thunking and lurching between the lower gears. After leaving me to die in the waiting room all day even though I had… an appointment, they finally came back at the end of the day and said "Honda says you have to change the transmission fluid and drive it around three times. Also, this isn't covered under the warranty so it will cost you $700." When I picked up the car I noticed the odometer had not moved since I dropped the car, though the scope of work included driving the car around 3 times to let the 3 changes of transmission fluid circulate. A few days later the problem came back, and this time my wife brought the car back. The mechanic said the solution was to reset the transmission computer... so they charged me 700 for the wrong service that didn't fix the problem, and then lied about doing the fluid change in the first place. Peter, the manager, agreed to send a refund for half the money, but he deliberately mis-addressed the check! He actually said "oh, you don't need to include the apartment number" and now the check got lost once it was delivered to the building, I have not received it, and he won't send a replacement. He avoids our calls. The takeaways: They don't respect appointments and don't respect your time They will charge you for work that you do not need They will lie about doing work they state they have performed. These guys are [non-permissible content removed] and they will waste your time. Avoid this place at all costs.Canceled appointment after arriving, TWICE!!!
by A M on 09/14/2021This is the worst service place in the tri state area!!! Don’t ever go here if you want to actually be serviced! I live in Brooklyn, made appointment for services because the local mechanics were booked for weeks, and in middle of the way… they called to cancel with an excuse that they are understaffed. I made an appointment a few days later, called them to confirm that i will be serviced, and they said “sure, come over.” I arrived after an hour drive, and they again said they are overbooked and understaffed. It didn’t matter that they already canceled my appointment once, or that I specifically called to confirm that they will service my car or the fact that I came all the way from brooklyn. Would’ve given zero stars if it was possible. Brandon is the guy who would not take care of my car.DON'T COME HERE
by Vincent on 07/21/2021PLEASE DO NOT COME HERE!!!!!!! Once they close you out, they leave you in the dark. Came here a few months ago and purchased a 2018 accord and one of the sales associates told me he had the spare key, the previous owner just had to drop it… off. Also that he would make an appointment to get my rear brakes done because as a certified pre-owned car the rotors were looking a worn. Called, texted, and went there several times only to be ignored or "we'll take care of it some other time." Went there today because I was tired of the back and forth and spoke to Benny today and he literally told me "I could promise you the stars and the moon, but if its not written in the deal, you're out of luck." .Terrible Experience
by Adam B on 06/25/2021Do not use this dealership. The service is terrible. My car has been in repair for OVER A MONTH! Despite numerous request they will not provide me with a loaner vehicle despite the fact they have had my car for over a MONTH.Chris at the dealership responded instantly to my review and resolved my problem within in hours. Chris has single handedly restored my faith in Metro Honda. Based upon his service ethic I would again recommend Metro Honda.
Grateful for the help!
by Julian on 05/26/2021I forgot that after 3 years you can trade in your car! I only came to get something done to my then car but my fave sales manager hit me up like, it’s time! Shout out to Nick Redondo! He’s literally the best. If you’re lucky when you visit… 440 Metro Honda, ask for Nick! He’ll hook you up! 🙏🏼🙌🏽💯Royally and Legally cheating their customers.
by prabu on 03/17/2021I bought my first car in US in Metro Honda, they cheated me $4000 royally & legally, due to my mistake in trusting the sales person Kathy Patel, I signed the document. I thought it is the mistake or cheat of the sales person Kathy Patel but… then realized the management is also involved in it. They spend around 4 hours with me to sell the car. But their GM or Director of sales is not ready to sit and talk regarding the issue even for 10 mins. They were too rude and humiliated me when I had conversation with their GM John P**. Whoever wants the trusted dealership for your Honda cars, please don’t buy your car here.Oil change , car check
by J Madison on 02/24/2021This dealer is very fast when it comes to get your car checked out. Make an appointment and they’ll take care of you .Great Service and a fair deal
by Shawn on 11/22/2020Nick was great-this is the second car he’s sold us and we were equally pleased to do business with him and Metro Honda again.Wonderful service
by Jamie on 11/10/2020Always satisfied, Steven always make sure to listen to my concerns .Great customer service
by ST on 11/06/2020While one is never sure whether car mechanics or dealerships are actually charging you for necessary services, what one can evaluate is how they deal with you. Metro Honda is consistently good on this front. Their employees are always… courteous and professional.Expedited very fast
by Natalia on 11/03/2020Great experience. Expedited our purchase of our brand new CR-V promptly with no issues. Will highly recommend to friends and family.Great Experience buying CRV
by Tushar on 11/01/2020Bought my 1st car... That too a CRV... It was a seamless experience.. All thanks to Moe.. Very helpful and patiently answered all my queries... Definitely Recommended...Purchase and Service
by Amanda S on 10/31/2020I purchased my vehicle here less than a year ago and the service was great. Every time I service my vehicle the employees are all kind and courteous.Review
by Angel on 10/30/2020Really great people , get the job done and exactly how it has to beQuick service
by mpkossen on 10/30/2020Quick service, friendly people and good waiting room.Honda CRV service
by Ramakant Sharma on 10/30/2020Easy and hassle free ... I was in and out of dealership in mins.... team was very helpful .. overall good experience.Great deals
by Monel Aliote on 10/30/2020Great deals great carsGreat , quick service
by Edwin on 10/30/2020Rep was knowledgeable, service was prompt and efficient.
About our dealership
Metro Honda is not your average dealership. We offer everything good you would expect and then a whole lot more. We make it easy for you to find an exciting new vehicle, pay the lowest possible price, secure instant auto financing, and access service and parts quickly and affordably. We even offer a VIP Advantage Program for added benefits. Many people from Bayonne, Newark, Hoboken, Staten Island, and Manhattan have made Metro Honda their dealership of choice, and we would love to work with you as well.
When you visit us, you will find the complete lineup of new Honda vehicles, as well as a massive and varied inventory of pre-owned vehicles. Our professional financing team is committed to getting all car buyers approved for a loan, and our state-of-the-art service center is staffed by some of the best technicians in the area. No matter what kind of automotive assistance you want and need, you can count on finding it at our dealership without any trouble at all.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (7)
- English
- Italian
- Arabic
- Tagalog
Thank you for your thoughtful review! We're glad to hear that you had a professional and welcoming experience at Metro Honda [Jersey City, NJ], and it's great to know that Sam and the team were able to support you in your car-buying journey. We appreciate your feedback regarding food options and will certainly take it into consideration. We hope to see you again soon! Sincerely, The Team at Metro Honda
by Metro Honda [Jersey City, NJ] on 08/21/2024