Customer Reviews of Route 23 Automall
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Professional and courteous
by RyanM on 12/01/2019I purchased a vehicle from Rt. 23 Automall 17 years ago and it was finally starting to wear down, so I went back to the Automall prepared to talk numbers and get an idea of what might be a good deal on a new truck for me in the near future.… Edmund listened to what I had to say, asked questions about what I wanted and then showed me the exact truck I was interested in, he did not attempt to direct me to anything else; something I have dealt with at other dealerships. We took it out for a test drive and he suggested I take it out on the highway to "get a real feel" for it. Upon return to the dealership, Edmund talked numbers and explained the monthly payments which included my current truck's value plus cash down. As I was not prepared to put cash down, I thanked Edmund and explained I would be back. He then introduced me to Soloman Faizi who made me the deal of a lifetime. Soloman offered DOUBLE my truck's value as the down payment...no other cash at all. I was so impressed with their willingness to make this as easy a purchase as possible, we made the deal and I am now the proud owner of a beautiful new truck. This is the only place I will buy from, no other dealership can compare.Very happy customer
by D.Consiglio on 10/29/2019Last week I went to the Ford Dealership to purchase a pre-owned vehicle. I spoke with Fernando Pena who is a salesman there. He showed me several Ford Explorers until I found the one that I fell in love with. The customer service at… this dealership is amazing. Everyone did an exceptional job. A few days later, I went to buy the car, I was there for a total of 2. 5 hours. To say the least, I was very impressed with the overall service. Thanks to those of you who turned this very stressful ordeal into a pleasurable one.Satisfactory, exemplary...
by Sue.V on 09/08/2019Solomon, Mr. Pena sales team..and G man in finance..great experience with gentleman who enjoy what they do... Many blessings....Baited. Advertised prices not honored. Disrespected by manager
by Upset on 07/25/2019Terrible experience. The General Manager, Solomon Faizi is obnoxious. He told me that if I could find the car cheaper, “go buy it somewhere else”. This is bc he was annoyed that I had a Ford family discount. I learned upon arrival that… multiple cars I inquired about were listed online as new were actually demos. I spoke with the rep several times beforehand, and she only disclosed this about one demo before I drove an hour to see them. They had nothing new to offer in the cars I wanted. After they baited, they refused to honor the internet advertised prices. They wouldn’t even honor the regular small $1,100 discount they normally give for wear and tear on a demo when they found out I had a ford family discount. The Manager lied and told me that it was against Ford rules to allow both incentives or discounts, and Ford family discounts because they’re audited by Ford. He said it must be one or the other. That’s simply not true. I have been buying only Fords for years and both advertised incentives and Ford employee family discount was always honored by trustworthy car dealers. I seriously considered buying the car at a fairly discounted price for a used demo after seeing it. However, instead of making things right bc of their misrepresentation, Solomon proceeded to speak to me like I was stupid. That is when he told me to go somewhere else to buy the car. He kept referring to the dealership as “his” dealership, which lead me to believe that he was the owner. I was shocked an owner would speak to customers that way. I left extremely upset. I later found that he is the manager and not the owner. I still cannot imagine why someone like that would be working with people. He’s rude and condescending. I will never buy a car here now, and have reported the experience back to the friend who recommended them. Their family will find another dealer too.Best car experience ever.
by Cazzie33 on 05/05/2019Went to see Edge models. Worked with Solomon and Michael. Solomon made it easy. Showed me a vehicle, sat down made a deal in less than an hour. No nonsense. Treated me with respect. Wanted to do business. No games. Did not need to inspect… my old vehicle. Will only go to Route 23 AutoMall and deal with Solomon. Michael Dâonofrio explained all the features expertly and finance dept was quick and easy. All in all, a great experience. Thank you.Thank you to John and Jason.
by MelissaFranqui on 02/24/2019Both of these gentlemen went above and beyond to give us the best deal we can afford. Thank you for all your patience John. You gave us the best car buying experience. We are beyond happy.Great experience with the General Manager Solomon Faizi
by Drew on 08/11/2018Went in there and worked directly with Solomon Faizi. He was very knowledgeable and was very upfront with me. I will buy my cars for a long time from him at Rt 23 FordBest Purchase Yet!
by ASHLEY on 06/19/2018My 3rd vehicle purchase from rt23 Ford and by FAR THE BEST EXPERIENCE YET! Went in looking at a used car, trying to be realistic with my situation and walked out with a brand new Explorer! Beyond happy, beyond grateful and beyond relieved!… This is all thanks to FERNANDO and his manager RICHIE! Fernando is by far the most helpful and kind human being and salesman that I've met in this industry and showed that he genuinely wants to make sure you leave happy! SO HAPPY! Would recommend to anyone looking to get into a vehicle!!!!!!!!! Thank you for everything!Ashley we Thank you for all the kind words. Our staff works hard to help you. Hope to see you in service when you come for your oil change. Thank you.
Bought from out of state
by acing on 09/14/2017All I can say is WOW! I was looking for a used Ford Transit wagon for our growing family and there are not too many around that are not white. So I found one on Ford Route 23 Auto Mall's website and indicated I was interested. Glenn called… me back pretty quick, and after snapping a few photos I was able to get the best price on my Honda Odyssey trade-in than anywhere else I've inquired. I made an offer on the phone, he accepted, and then everything started moving. Even though I was out of state, Glenn took care of EVERYTHING... my out of state registration, contacting insurance, securing a lower interest loan than I got (which I thought was pretty low). He even drove it 5 hours to my state to save me the hassle of coming to New Jersey, then drove my trade in back with him!!! I couldn't be more pleased, and can say this was the best car buying experience I've ever had. I always feel a little taken when buying a car, but not this time. Even though I'm from out of state, I'll definitely keep Rt 23 Auto Mall Ford Dealer in mind next time I need to buy a car. Thank you, Glenn! I appreciate all your work and friendliness in buying this van!Wow what a great review !!! We are so happy you decided you drive from out of state to do business with us. please let us know if you need anything further.
Best Place to buy or Lease a new vehicle
by JW7654321 on 03/08/2017I leased my last 4 F150s from RT 23 Automall. All from Lenny Federici in the Leasing department. Lenny can always find what you want and get you the best deal possible. Great Sales team and finance guys are great too. No pressure.The… service department over the years has been excellent too especially the Quick Lane.5 star's Thank you. Lenny sends his best and said see you when your ready for # 5. Please stop by when you stop in for your next Quick lane visit.
Great buying experience
by Vmax666 on 03/04/2017I was in the market for an SUV but really wasn't sure what make. I tested most of the top models but selected the Ford Escape from Route 23 automall. The sales rep's did not pressure me on anything and gave me a great price. I did… competitively shop this vehicle. Thank you to Scott Barna for a great experience.Thank you!!! Safe Travels.
Great experience
by Buddy123 on 01/03/2017I bought a car from this dealership and worked with Cory and Wayne. I am happy with my car and received a good dealand great customer service.Thank you Buddy!!!
Awful-avoid at all costs
by Fear_the_Deer on 04/25/2015Horrible experience here. Salesman PJ Flaherty was a total joke, unhelpful and clueless about the vehicle I was interested in. [non-permissible content removed] Wound up leaving and buying from Salerno Ford in Summit which was a… pleasure.A Positive Experience with a Great Salesman
by michaelcohn on 04/23/2015A few weeks before we actually bought our 2015 Ford Escape from Rt. 23 Automall, I was having something upgraded on my 2014 Ford Explorer in the Service Department. I had some time to wait so I walked over to the showroom. I had researched… the Ford Escape for about a year and we knew that this was the car that we wanted for my wife. Romeo Gray-Real was the first person I saw in the showroom and I briefly told him what I had in mind. Unlike the majority of salespeople whom I had encountered in the past, Romeo was helpful but in no way pushy or aggressive. He showed me what he had and let me look at those vehicles on my own. A few weeks later, my wife and I returned to the showroom and because of Romeos more gentle approach a few weeks earlier, we wanted him to be the person with whom we would negotiate. I dont buy cars very often and I am always very careful to research what I want in advance so that when I am actually at the point where I am ready to make a deal, the experience will go smoothly and quickly. Romeo honored the price that I had found on the Internet. I believe that he did everything possible to make us feel that he really wanted our business and that our satisfaction with the vehicle as well our satisfaction with the price were at the top of his priority list. In the end, we successfully negotiated and bought the vehicle from him and my wife and I are very happy with our purchase.Satisfied costumer
by Tclone113 on 03/20/2015My husband and I went to this dealer for the first time and had a great experience. Kudos to Lenny & Julian for such an easy transaction.What a Deal
by ludasbaby on 12/01/2014I still am amazed. Not only did I get the car I wanted but got it at a price that amazed me. My salesma, Jason M., really did a great job in steering me to a model with a slightly different configuration at a much better price. He dealt… with me as a knowledgebale person and made me feel that I was in the right place at the right time. ThanksExcellent Customer Service!
by alyssadanielle on 11/06/2014Came back here for the excellent service provided in the past by Michael Luberto and worked with Michael, Fernando Pena, and Julian in effort to find a good deal and fit for my boyfriend and myself. Everyone was very helpful as I had… expected and handled everything in a timely manner. They accomodated to our later schedules and stayed even after closing to make sure all of our questions were answered. Drove off in our new vehicle tonight and could not be happier! I would definitely recommend Route 23 Ford to anyone and if you get the chance to, meet Michael, Fernando, and Julian themselves. They will work super hard to exceed your wishes and expectations when it comes to choosing the right vehice. Thanks so much guys! (Purchased 2009 Ford Escape XLT)Quick & easy!
by Icr0ssXmyheart on 08/02/2014My lease was expiring and I was looking for a new car. A few of my friends have Fords but I had driven foreign cars my whole life (VW & Audi). I went to a couple Ford dealers looking for either an Edge or Escape. Route 23 Auto Mall had the… exact Edge I wanted: 2014 SEL with the appearance package, panoramic sunroof and navi! I went in to test drive and Mike V helped me out. He wasn't pushy at all. He let me and my husband browse the lot and when we were ready, he got the Edge ready for us to test drive. After driving it, I knew it was the car I wanted! Mike V was knowledgeable about the brand and was very patient while we closed a deal. He sat with me for 1/2 an hour going over all of the features before I drove off. Everyone in the dealership was VERY pleasant and not pushy (which was great). I'm so happy with my experience. The dealership is local for me, so I'm more than happy to return for my routine service and would recommend anyone who is looking for a Ford or Nissan to visit this dealership.Excellent service
by Lisa430 on 06/15/2014From the moment we stepped in the door we had an excellent experience. James & Lenny were outstanding ... Thanks Lenny for walking me through all the features of my new car .Great Deal excellent service
by russfaber on 08/01/2013updated 05/25/2025I was planning to replace one car and ended up with two. One purchase and one lease. The sales team and owner, Scott B. are terrific and really aim to ensure you are comfortable with your vehicle and the deal. They spent the time and took… both of my used vehicles as trades the same night and we walked out with two brand new vehicles. I would highly recommend this dealership for their ability to understand the customer and deliver on what they promise.Route 23 Automall Excellent!
by deegcom on 02/18/2014updated 05/25/2025This is my 4th vehicle from Route 23 Automall. It is always a pleasure to do business there. My last 2 vehicles were purchased with the help of Harold V. and my experience was great. Scott B., the owner and James K. are also always very… helpful & I would highly recommend them also.
About our dealership
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
Drew Thank you for the 5 Star review. Solomon sends his best.
by 23automall on 10/17/2018