Customer Reviews of Ira Lexus of Manchester
Review type:
Great Experience
by Dgriswold on 05/07/2024I didn't purchase my vehicle from this dealership, but I was still welcomed with open arms. The team, especially Eddie treated me so kindly. I couldn't be more pleased.Service Ira Lexus of Manchester
by nfraser on 05/04/2024Excellent, fast and efficientWe're delighted to learn that your experience was excellent! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Awesome help after a car flood disaster
by Thechecos on 05/04/2024Eddie helped to coordinate care and repair of my vehicle. They did a great job.We're delighted to learn about your positive experience and the awesome assistance provided by Eddie! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Hesitantly diappointed
by Jcarne1 on 05/01/2024Unfortunately I went in to have a break issues addressed . Initially had great communication with whom contacted me to follow up after my car had Alerts. Assured that a loaner car would be available when I arrived. When I got there there… wasn’t one which wouldn’t not have been such an issue if I had been told prior to driving there alone and needed to go to work straight after. Then they didn’t even address my complaint just did a basic inspection and reset my codes. My brakes were glitching as I drove out of the lot. Now I’m gonna have to go to a reputable mechanic to have my antilock brakes fixed that should be under warranty. Very frustrating. Atleast the inspection was complimentary. I’m hoping this is just because they were bought out this week and not a preview of future service.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
25k and still a quality experience every time
by Jimcelt on 04/24/2024My 25k service was schedule easily by phone service reminders were timely and helpful. Valets were attentive and cordial, work was performed as planned and car was sparkling from the courtesy wash.That sounds like a smooth and satisfying service experience! It's great that scheduling was easy and that the reminders were helpful. The attentive valets, planned work, and courtesy wash all contribute to a positive visit. Thank you for choosing us!
Saturday service
by NHJoeLexus on 04/20/2024Great service advisor Eddie. Attentive and knowledgeable, friendly and professional. A pleasure to work with!It's fantastic to hear that you had a great experience and that Eddie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Excellent Service
by Linda5267 on 04/23/2024Complimentary service appointment. Fraser picked up my vehicle. I always ask for him. Josh did the service. A+. Highly recommend this dealership.It's fantastic to hear that you had a great experience and that Josh provided A+ assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Timely, thorough, courteous
by Maeming on 04/10/2024Car was immediately taken in. A very short wait and I was free to wait for service completion. Once a big tire roblem was found and the wait would be much longer, valet to and from the shopping area!! I am a long time customer. This is… why.It's great to hear that your experience at the dealership was positive and that they took care of you promptly. Providing valet service and accommodating longer wait times with shopping options certainly adds to the overall customer experience. Thank you for choosing us!
Stellar Service and a Memorable Experience
by Moeturc on 04/02/2024updated 04/08/2024First time at this dealership. I stopped by to ask a question about servicing my son’s car. Every interaction, from the random staff member I met when I pulled in and asked for help, to intake, drop off, work in progress and final return of… the vehicle was exceptional.We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
As Good as It Gets!
by Pablo34 on 04/06/2024The service experience at Ira Lexus was everything I was expecting as a return customer. From the moment you pull in they take care of you. My service manager walked me through where I was on my vehicle and allowed me to make informed… decisions on what work to get done. I was updated throughout the process and had a great experience there. Not to mention the great discounts for coming in on Saturdays! Highly recommend the Ira team for your Lexus.It's wonderful to hear about your positive service experience at Ira Lexus of Manchester! We're glad that the service manager provided informative guidance and updates throughout the process, and that you also benefited from great discounts. Thank you for recommending the Ira team for Lexus service.
Great Service!
by Deb603! on 04/03/2024Went in for my first oil change. Everyone was great and very nice to deal with. Thanks so much!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Excellent service appt with Eddie
by Diane s on 04/01/2024Eddie was super professional, thorough and prompt. Probably one of the best service experiences I've had with the dealership in years. Highly recommend scheduling your appt with him!Thank you for your kind words for our staff, we appreciate it!
Service Experience
by EmilyeL on 03/29/2024Wonderful experience with the service department- they are always extremely kind and helpful, feels like a concierge type service when you bring in your car. I appreciate that you can drop off or stay and wait and that they always do the… best job at updating you on how things are progressing with the car.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
60K Service for 2017 RX350
by GlennSp on 03/28/2024I scheduled and dropped my vehicle for the 60k service. I was checked in promptly and Josh quickly set me up for a courtesy vehicle to use during the predicted 3-4 hour service duration. I returned near the end of the alloted time and… had a short wait for my vehicle to complete the courtesy detailing. Josh outlined the list of items completed during the service and quickly checked me out.It sounds like you had a smooth and efficient experience with the 60k service at our dealership! We're glad to hear that Josh and our team promptly checked you in, provided a courtesy vehicle, completed the service within the predicted time frame, and outlined the items completed during the service. Thank you for choosing us for your vehicle needs, and we're here to assist you anytime you need further service or maintenance.
Laurie is the best as always!!
by Andrea Melas on 03/27/2024Laurie always takes excellent a d detailed care of my car. She always treated it like her own!!It's fantastic to hear that you had a great experience and that Laurie provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Service superb
by Rebecca L on 02/27/2024Had a great experience with Laurie. She was sweet. She wanted to help me through every step of my car service.We are glad to hear that you had a great experience with Laurie during your car service. It's wonderful when service advisors like Laurie provide helpful and attentive assistance. We appreciate your business and look forward to assisting you in the future. Safe travels!
Sean Messenger at Bedford Lexus
by Lostboynh on 02/21/2024Great and efficient Service as always. Thanks!We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service
by PFinnegan on 02/21/2024I recently purchased a used vehicle at ira Lexus of Manchester and came back for service. My service advisor Joshua Marquis was excellent. He was very friendly, informative and had me on my way in no time. If you're looking for down to… earth excellent service from someone who goes above and beyond for their customers, Joshua Marquis is the guy to see. The tech Frank was great as well and even came out to explain what he did to solve the issue.Thank you for sharing your positive experience with Ira Lexus of Manchester! It's wonderful to hear that Joshua provided excellent service as your advisor, and it's clear that he went above and beyond to assist you. It's also great that the tech, Frank, took the time to explain the work done to address the issue. Safe travels and we appreciate your recommendation!
Lexus service dept Manchester NH
by Tomorrow on 02/09/2024Both Laurie and Barry were polite, helpful, and kind.Thank you for your kind words! We're delighted to hear that Laurie and Barry provided you with polite, helpful, and kind service. We appreciate your support and look forward to serving you again in the future!
Service
by Trenton St. on 01/26/2024Great service. Kept me informed the whole visit and answered a couple of questions I had. Very polite and took me right to my car when finished.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great!
by Peghatx on 01/23/2024A good experience today with Laurie! Just for the record-the grill on the new models is very ugly!We're pleased to hear that you had a good experience with Laurie! Thank you for sharing your feedback about the new models. We value your input. We appreciate your business and look forward to serving you again!
IRA Lexus of Manchester is proud to have a huge selection of used and pre-owned vehicles for Bedford customers to test drive. Whether you are looking for a low priced used car or a certified pre-owned vehicle that looks and feels like new, IRA Lexus of Manchester is the place to find it.
IRA Lexus of Manchester also has a financing department and an automotive service department that are some of the best in the Nashua area. You know what your automotive service needs are and IRA Lexus of Manchester’s receptive staff will strive to meet them. Come in or call us today and find out why so many of your Bedford, Machester, and Portsmouth neighbors chose IRA Lexus of Manchester.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
That's wonderful to hear! We're glad that Eddie and our team at Ira Lexus of Manchester made you feel welcome and provided you with kind treatment, even though you didn't purchase your vehicle from us. Customer satisfaction is our priority, and we're thrilled that you had a positive experience.
by Sara Thurston on 05/08/2024