Ira Lexus of Manchester
Dealership Service Review
Unfortunately I went in to have a break issues addressed . Initially had great communication with whom contacted me to follow up after my car had Alerts. Assured that a loaner car would be available when I arrived. When I got there there wasn’t one which wouldn’t not have been such an issue if I had been told prior to driving there alone and needed to go to work straight after. Then they didn’t even address my complaint just did a basic inspection and reset my codes. My brakes were glitching as I drove out of the lot. Now I’m gonna have to go to a reputable mechanic to have my antilock brakes fixed that should be under warranty. Very frustrating. Atleast the inspection was complimentary. I’m hoping this is just because they were bought out this week and not a preview of future service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No