Customer Reviews of BMW of Henderson
Review type:
Seamless
Oil change review
by RichBMW on 03/16/2024Service was done on a timely manner. Car very clean on return. I did not need daily reminders that I had an appointment. Or notified daily that I needed an appointment once I made one. Even got service needed announcements after being… serviced.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW recall service
by kiefer m on 03/12/2024Service center was a great experience. Kyle answered all questions promptly and made sure I was aware of what was happening with my car. The video inspection walk through with the service mechanic was next level, recommended what needed to… get done next. Loaner vehicle was an X3 and got to drive and get to know the advancement that the newer model featured. Can't brag enough how great the service experience was with Kyle, felt taken care of throughout the whole process.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great purchase experience
by AnnieYang on 03/02/2024We were very happy working with Kyle and Casey. Easy communications and understanding our needs. Purchase process was hassle free.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Henderson! Drive safe, and we'll see you on the road.
Lots went wrong but they try to make it right
by Alohagirl on 02/29/2024Bought a used Kia but had to use a notary since my husband was working out of state so the time between agreeing to purchase and date of possession was 2 weeks. Lots of miscommunication between their sales office/ finance office.Hi, we regret to hear that you had a negative experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (702) 570-0278 when you have a chance. Thank you, and we look forward to hearing from you.
Best Auto Purchase Experience
by Michael and Mona on 02/28/2024Purchased a 2021 Lexus RX-350 from BMW of Henderson, while trading-in our 2016 RX-350. This was easily the best experience we have enjoyed buying and selling. We worked with James and Robert on the sell/buy side and Justin on the financial… part. They were extraordinarily efficient and respectful of our time. The car was in impeccable condition and ready when the paperwork was done. Highly recommend BMW of Henderson in your next search.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
VP Sales
by RoseVan on 02/13/2024Yoshwa Shields was my sales person. This is my fourth BMW with BMW Henderson. The GM was present and we felt like family. I love my new BMW and would recommend to all my friends and familyHi Rosevan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Fantastic experience with BMW EV purchase
by jroda1903 on 02/02/2024Great experience from the moment we pulled onto the lot. Everyone we met was very helpful, yet not pushy. Our representative was very knowledgeable and helped choose our dream car. Communication throughout the delivery process was clear… and accurate. At delivery our representative and her team took time to ensure we knew everything about our new i4 EDrive40. We left with our new vehicle happy and excited.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fast and thorough
by Bmwowner on 02/02/2024Great service experience in and out fast with service writers that listen.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Dr Sam Scales
by Dr Scales on 01/31/2024This process was easy. Ray made the process fast and smooth. I have had negative experiences with car dealerships and was not looking forward to what I thought was ahead. However, I got a call from the GM, which surprised me. I got to meet… him, he was nice and courteous. Ray, the salesman came along and was very impressive and nice to me as well.Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Quick and Easy
by Satisfied on 01/11/2024I took my BMW Z4 in for its scheduled service. The process was seamless, simple and good. I'm thankful for BMW's professionalism.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW Henderson
by MacMillan on 12/12/2023Have always had good service at this location. The team there are very good about explaining what will be done on my car and what eventually "is" done and why...as a widow this helps me to not repeat the reason for bringing in the vehicle… in to them in the first place if it's a repair. They also underline the importance of regular Maintenace to keep my vehicle on the road. All in all a win, win!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Uhhhh
by Meiri on 12/06/2023I honestly despise going to dealerships but I’m so very thankful that I came to BMW of Henderson. Everyone there was very welcoming and friendly but I also got the pleasure to meet and be assisted by Kyle, Raymond, and James. They made my… experience so amazing! The whole process was smooth, quick, and they made my dreams of getting a BMW come true. No words can express how amazing these gentlemen were and how well taken care of I was.Hi Meiri, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New Lease
by trnsl8or on 11/30/2023Leased a slightly used car which I am happy with. Sales person was accommodating and had good communication, but the finance person was not helpful and basically questioned me if the car was really for me and let me walk out twice. Had to… come back three times to finally close the deal and it only worked because a different finance person was on duty who was willing to work with me. So it depends on which finance person is working that day if you get a deal or not which I found odd. Should be guidelines and not up to their personal attitude on any given day. Good luck the right person works the financials the day you walk in! Otherwise good experience. And low pressure environment.Hi, we appreciate your feedback! Please reach out to us at (702) 570-0278 so we may identify ways to improve your experience.
Easy Service
by teresab on 11/30/2023Easy service. Helpful and friendly service associates.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Review on bmw
by Josie1947 on 11/29/2023Had a good experience salesman was very helpful and knowledgeableHi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
10+ Stars!!
by Talibah on 11/29/2023There aren't enough good things to say about Kyle & Feri! They were so helpful and I ended up purchasing the used car I'd always dreamed about. I couldn't be happier!Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
BMW of Henderson Was Great To Work With
by Will M240i on 11/29/2023Initially contacted BMW about a specific car I was interested in. The very next day Robert called me back with an allocation. Went in, ordered the vehicle and Robert kept me updated on the status. Received my car and everything went… perfect. Robert was great to work with, very relaxed, professional, and honest. Overall great experience. Can recommend BMW of Henderson.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future.
BMW of Henderson
by Frank T on 11/27/2023Brought car in for oil change at my appointment time 8am. Car was ready at 2:30pm. Way too long for simple oil change. I could not get a ride home or ride from home to pick up the car. I had to arrange my own rides. They texted me… information on a wrong car being serviced. In a future I will try to avoid servicing my car at this dealership, unless it’s something more serious then just a oil change.Hi Frank, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 570-0278 to discuss what we can do to help.
Simply the best
by Deb Flatmoe on 11/19/2023Victor my service coordinator as usual, went above and beyond to help me with my 2018 BMW. BMW of Henderson is fortunate to have such an amazing service coordinater on their team!Hi Deb, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
BMW of Henderson, NV service
by Eric Tyler on 11/16/2023My favorite part of their service is the mechanic's video he sends describing the work done on the car and showing the inspection process they use. Very informative.Hi Eric, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
None
by mikestephan on 11/14/2023My associate Josh was welcoming, attentive, and very helpful in choosing a used car. Excellent sales rep.Hi Mikestephan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future.
by Stephanie Mavis on 04/25/2025