Customer Reviews of AutoNation Buick GMC Henderson
Review type:
Disappointed Customer
by Disappointed on 08/14/2025Had my 2018 GMC towed to the dealership for diagnosis and repairs. Vehicle sat for 10 days without having anyone look at it. Ryan my service advisor was arrogant and comes off as having a superiority complex. Communication was horrible… and when I did get a random text from Ryan (he never answers his phone or returns phone calls), all I was was fractured information and unnecessary delays. It took 6 weeks to change a water pump and thermostat which is ludicrous. The service department is a joke. Even if you bought your vehicle from this dealership, do not bring it here for service or repairs. I would suggest you avoid this dealership period. I’m amazed this dealership remains in business and management or GMC corporate have not taken notice.Hi, we are deeply disappointed by your experience at Autonation Buick GMC Henderson. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0288 to discuss what we can do to help.
First Sevice
by MikeMad on 08/07/2025I brought my new GMC truck to AutoNation GMC for it's first service, and my first time at the dealership. Their systems (text, App, etc.) and are really good for communicating and the staff was very pleasant and informative.Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
J miller
by Jmiller on 09/22/2024updated 10/01/2024Service tech was efficient, caring, and thoroughHi Jmiller, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Fantastic Service
by Kathy F on 09/08/2024Juanita Starbuck helped us through a challenging repair issue with our GMC Terrain. She was really on top of things and was very good about communicating with us every step of the way. She worked diligently with our warranty company to… get an engine installed and get us back on the road. I would highly recommend this repair facility!!Hi Kathy, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Buick GMC Henderson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Kathy, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of AutoNation Buick GMC Henderson and we hope to be of service again in the future.
AutoNation Buick GMC Henderson, NV Service Department
by Helenea T on 08/27/2024Took my 2022 Buick Encore in for an oil change. Ron was my service advisor. He was friendly, knowledgeable and yet, professional all at the same time. He recommended the air filter and cabin air filter be replaced, which I went ahead and… had them do. He made some suggestions for what may be needed by the next oil change, which I will consider. He gave me an approximate time when the vehicle would be ready and texted (my choice of communication) when it was ready to pick up. Ron made sure the car was washed and then walked me out to my car (which was very unexpected) and wished me well. Great experience all around.Helenea, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
GMC Terrain
by Pamelia on 04/01/2024Went in for routine oil change and tire rotation..very pleased with their service team.. will continue to be a loyal customer.Pamelia, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Scott lV on 12/04/2023Team was professional and honestHi Scott, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!
Service on my Buick Vehicle
by Renee Codina on 11/30/2023I had my car serviced at Buick GMC AutoNation and I was very pleased with the service. They were very professional and took my car in to be serviced immediately upon my arrival.Hi Renee, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Oil change & Transmission service
by Gene H. on 11/30/2023I was greeted immediately after pulling into the service area. Then taken to my service rep who very polite and friendly that scheduled my oil change took my extended warranty info. When I told him I wanted my transmission looked at he… told me it would take 5-7 days and I would have to leave my car there until they had service tech available. That did not work for me! I can not be without a vehicle for that lenght time. I thought Buick Autonation should put my name on a list and call me when I was next in line and a service tech was available to look at the transmission. I ended up going to a transmission shop and made an appointment for two days later. Other than the service was great! I would recommend this dealer because of the amount of time you have to leave you car to be serviced.Hi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (702) 570-0288 so we can assist you further.
Maintenance service to car
by L Ulevich on 11/30/2023I had the car in for its first service.- routine maintenanc.e Service agent was very helpful. Made the process and checkin easy. I waited in the comfortable lounge- took about one hour. Best part - my first service was complimentary -and… they even washed my car!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Always great
by Deangold on 11/13/2023I had a warning light come on about my driver assist needed repair early one evening, I called to get it looked at just before they closed. I had my appointment when they opened the next day. They took the car back to see what the problem… was and it was an easy fix and I was on my way in about 10 minutes.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Happy truck
by Truck Love on 11/02/2023I just got a oil change but I was in and out in a hour 😊Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
5 STAR SERVICE!
by Stacy Hawken on 10/22/2023AutoNation Buick GMC Henderson, and especially Juanita, handled our entire experience with incredible dedication, positivity, and complete efficiency. Our car was serviced as soon as possible, and she went above and beyond to communicate… with our warranty provider, ensure the parts were delivered in a timely manner, and help us to get our vehicle back in time for an important family event. She was amazing, and your company is fortunate to have her, as well as her competent and excellent team! Thank you for making sure our car repair was such an easy experience! We will be back to AutoNation Buick GMC Henderson for anything and everything we need!Hello Stacy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Traverse17 on 10/19/2023I have been completely happy with the service I receive at Auto Nation. They understand the concept of customer service. Professional experience.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
2017 Yukon Transmission Fluid
by Aaron C. on 10/15/2023Took vehicle to get transmission fluid exchange. Was able to make an early appointment and got it back on time as promised. Vehicle was cleaned for pick up too. Service advisor was friendly and welcoming and asked if I had any other… concerns.Hi Aaron, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autonation Buick GMC Henderson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Brakes
by JordanL on 10/06/2023I was told my brake pads needed replacement as well as my front rotors at an oil change visit. I made the visit four months later. They called and told me I needed all my rotors replaced. I was surprised I needed two rotors replaced but to… replace all four seemed very abnormal so I asked if it was really necessary. They said ok maybe just the front. I didn’t get to see the rotors so I’m already suspicious and thinking they are trying to sell me on stuff I don’t need. Then they called back and said I needed a front motor mount replaced. It was $1000. I said I haven’t noticed vibration or clunking so I was gonna pass. Basically I went in thinking I might spend $1000 for brake pads but ended up getting the front rotors done and pads for $1600. But if I would have done all they wanted me to do I would have spent $4000. I just feel like they were trying to upscale me on everything. I lost my trust in them. I’ve been going there for 2.5 years and haven’t felt like that but the people there are all different and I can’t go there anymore. They lost my trust.Hi, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (702) 570-0288 when you can so we can address this situation directly. Thank you and have a great day.
Poor service visit
by Terrain 23 on 10/04/2023For being a first visit for a oil change and 90 day chec up it took 2 1/2 hours and when completed I was never told anything about the service. I was asked to sign in 2 places and my car was outside. You would think that you would get some… feedback from a service advisor about the vehicle or asked if there was any questions. Very POOR handling of a first time visit. Will consider highly going to a different location for services.Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (702) 570-0288 to speak to our manager directly.
20,000 mile Service Plus
by VegasMike on 09/25/2023Service was quick and easy. Ron was friendly and responsive to my truck’s issues.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great thanks Rodrigo
by Dominique on 09/18/2023Rodrigo is great! He stayed consistent in following up with my husband and I on car parts and insured it was all covered.Hi Dominique, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Urgent service
by Andrea G on 09/12/2023Batt died, purchased lifetime battery replacement, service completed sooner than expected without an appointment. Great team, will always return for serviceHi Andrea, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Appreciate the service
by MiddleChild on 08/29/2023Took my car in for recall. Was helped by two people in the service department. They both had outstanding customer service. Ron S. is the one I dealt with most. Great personality. Waited in their lounge while the service was done. It was… clean and comfortable. Car was done rather quickly. I will definitely return to this dealership for all of my GMC services.Hi, we're happy you found our staff to be so supportive during your experience here at Autonation Buick GMC Henderson. Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
by Ivory Park on 08/17/2025