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AutoNation Buick GMC Henderson


330 N Gibson Rd, Henderson, NV 89014 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (2)
Service Rating
Recommend:
Yes (18) No (5)
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Dealership Service Review

2 out of 5 starsservice Rating
Brakes
Written by JordanL on 10/06/2023

I was told my brake pads needed replacement as well as my front rotors at an oil change visit. I made the visit four months later. They called and told me I needed all my rotors replaced. I was surprised I needed two rotors replaced but to replace all four seemed very abnormal so I asked if it was really necessary. They said ok maybe just the front. I didn’t get to see the rotors so I’m already suspicious and thinking they are trying to sell me on stuff I don’t need. Then they called back and said I needed a front motor mount replaced. It was $1000. I said I haven’t noticed vibration or clunking so I was gonna pass. Basically I went in thinking I might spend $1000 for brake pads but ended up getting the front rotors done and pads for $1600. But if I would have done all they wanted me to do I would have spent $4000. I just feel like they were trying to upscale me on everything. I lost my trust in them. I’ve been going there for 2.5 years and haven’t felt like that but the people there are all different and I can’t go there anymore. They lost my trust.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Nora Sutter on 10/11/2023
Dealer Response
Hi, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (702) 570-0288 when you can so we can address this situation directly. Thank you and have a great day.
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