Customer Reviews of AutoNation Buick GMC Henderson
Review type:
Great experience!
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick, Honest Work
by Ivette H on 03/09/2023I made an appointment online, dropped it off, & they called me a couple hours later to pick it up; washed and with a printed detailed description of the services performed, their costs & future services to be pendent on.Hello Ivette, We appreciate your positive review about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
First visit
by Arnie211 on 03/01/2023My first visit to GMC Henderson was not very pleasant and not welcoming. I requested for a shuttle and my service advisor said they have no way of sending me back and directed me to wait for my ride home in a cold steel chair instead of… waiting in the lounge. The driver to take me home talk to me in from a distance with the noise of the engine . I felt no respect at all for the treatment I got. Remember I bought a vehicle from GMC worth $100,000.Hi, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (702) 570-0288. We hope to hear from you.
Friendly and professional
by PshortLV on 02/24/2023Had an appointment for an oil change. Pulled up and was greeted right away. Told Asante what was needed and he accepted my coupon. He was very patient with me. I waited in the lounge and less than 2 hrs. later, it was finished. They checked… out everything that could have been needed and found nothing else. What a surprise. Usually car service places find “something “. I paid, and out I went. My car was even washed. Super friendly and super efficient.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Customer Care
by Vicky43 on 02/09/2023Was extremely pleased that Autonation’s manager covered the cost of a fuel line problem I had with a used car I bought from them. The rest of the car was perfect and now that it’s fixed I can enjoy my purchaseHello Vicky, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
5 Stars
by Michael on 02/09/2023I am a local real estate broker and I do not have time for games, up-sales, and baloney. This crew was extremely efficient and professional otherwise I would have walked out. From the salesperson to the manager to the finance dept, the… whole staff at AutoNation was perfect. They were completely honest, direct, helpful, knowledgeable, and fair. There is nothing more I could ask for in a dealership. I purchased a new car and drove out of there within 2 hours without any headaches, sales pitches, pressure, or problems. I have no plans to purchase another car in the near future, but I will go back to AutoNation without any worries if I do. They earned and deserve 5 stars. Thanks Michael Hawkes [contact info removed]Hello Michael, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
service
by Michele on 02/07/2023Took great care of our company careHi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Fabulous service
by LaurenW on 02/03/2023I was recently on a weekend trip in California when I noticed my oil life was down to 7%. By the time I returned home, the oil life as down to 1%. I called the Henderson Buick GMC and they were able to get me in the next day. There were two… safety recalls and she was able to schedule those for the same time. Jose was my service rep and he was friendly and efficient. He quoted me two hours for the service, but the vehicle was ready in one hour! The whole experience was great.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Linda Mogar
by Linda Mogar on 02/02/2023I went in for a simple oil change on my 2010 GMC 1500. I was suppose to have a appointment with Denise. One of the other service guys told me she was finishing something up and would be right with me. After the same Service writer came… back again and told me the same thing. Finally 25 minutes later another service writer came out and said he would take care of me because Denise was still busy. After two hours I went and looked for my truck and found it in the lot. I finally found someone and they said the service writer was just finishing my paperwork. I will not go back to your facility again.Hi Linda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
MY 1ST OIL CHANGE IN MY NEW CAR WENT WELL !!!
by DAVID YOUNG on 01/31/2023I just recently had my very 1st oil change in my new car I purchased from GMC Buick Henderson. Was very pleased that I could make a appointment, Jose the service was advisor was friendly. Plus they even rotated my tires and "Hand Washed" my… car at no extra charge. Great job by everyone involved in a timely fashion. So yes I will be going back again in the future. Just Saying great job !!!Hi David, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Used car buying
by Sunny malik on 01/30/2023Great experience… crew was detailed oriented and followed up also post sales, which is really good.We are pleased to hear you had such a positive experience with us, Sunny! If you have any further questions, please give us a call. We're always happy to help!
Service my Silverado
by JOSE CRUZ on 01/27/2023Denise is the best, took great care of me, highly recommended her, she is so nice to work withHi Jose, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Autonation Buick GMC Henderson and we hope to be of service again in the future.
Oil Change
by TechAutumn on 01/24/2023Jose is always great and takes care of me when I have my vehicle serviced!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent service
by Juanita on 01/22/2023Jose Torres provided the best service for my vehicle repairs! He made my experience the best I've had. I had no idea how VPP insurance worked and he made sure I understood and was taken care of!!! I totally recommend Jose and this… dealership!Hi Juanita, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of Autonation Buick GMC Henderson and we hope to be of service again in the future.
Jose in service is Awesome!!
by Brooke J on 01/04/2023If it wasn’t for Jose and his excellent customer service I would probably not give a 5 star rating. I have had several issues with my vehicle that I purchased new and Jose has always had great communication with me. He is a major asset to… the Autonation Team.Hi Brooke, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Customer
by hallsysr on 01/02/2023We are not from this area and wasn't sure how long it would take us to get to your dealership so we left early. We arrived almost an hour be our scheduled appointment and an advisor started checking us in until Alyssa arrived and then she… finished checking us in. She had Jesse give us a ride so we could eat breakfast. Jesse also came back and picked us up. He did an excellent job keeping us entertained both directions. All employees were courteous to everyone in the waiting lounge also.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Rep Jose is Awesome!
by Brooke J. on 01/02/2023Unfortunately I had to take my Acadia in for a check engine light and I always work with Jose. He is quick to respond and keeps me updated on everything.Hi Brooke, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2021 GMC SIERRA
by Dale Hedges on 12/28/2022Customer service was excellent. Work was completed early.Hi Dale, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Recent CX-5 Preowned purchase
by MrFindley on 12/28/2022Buying process was simple and straightforward. Salesperson was up front with all the fees and once I decided to purchase was in and out in about an hour.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Broke Lifter arm
by brianboles on 12/26/2022Took my truck in for service after receiving several alarms. GMC Autonaiton took great care of me and had my truck back to me within a week.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Not very happy
by Butch123 on 12/22/2022Made appointment to have recall work completed...overhead airbags in my GMC. Work apparently completed but must have called in a service person from the oil change bay to complete as my truck was returned to me with greasy fingerprints and… smudges all over the otherwise perfect top interior. Had to schedule and return to GMC to have cleaned which was done to my satisfaction. Then, after a few days my wife also rode with me and discovered the passenger seatbelt does not work as normal. After looking at it I discovered it is missing at least one part...there may be more which is impacting proper operation. I am currently busy with holiday activities but after the holidays I will once again have to take time out of my day to return to GMC to have the issue corrected in a manner which should have been taken care of at the first visit. This is not what I expected from a service visit at GMC.Hi, we are deeply disappointed by your experience at Autonation Buick GMC Henderson. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0288 to discuss what we can do to help.
EASY!! No pressure and fast!!
by Tandi and Shawn R on 11/11/2022This was the fastest easiest car buying experience I’ve EVER had. No haggling, no pressure, no messing with the numbers. The price is it. They don’t add on a reconditioning fees, alarm fees, paint protection fees, or nitrogen fees, like… other dealerships do. I had previously found a jeep Cherokee latitude at Prestige in Centennial Center on the north end of town . During the LONG process of trying to agree on a number we ended up not getting it. They wanted to add on a $1595 reconditioning fee (in which we had a trade in and they were taking $600 off the price they were giving me for the car to recondition the car before sale so they charge that fee twice), a $1000 alarm fee (for an alarm that came with the vehicle), and a $800 paint protection fee (for a used vehicle that already had rock chips). They absolutely would not remove those fees. So we decided to look elsewhere and came across Auto Nation Buick. Nathan Babb was our car salesman and he was very helpful with absolutely no pressure. They had this fully loaded 2019 Jeep Cherokee Limited with less miles and more upgrades and it was in much better condition. It was such a fast process with absolutely no haggling (not even from the from the finance guy trying to talk us into extra plans to add onto our loan). They were all very professional and accommodating. No tricks with the numbers, no “let me go check with my guy”, no “tell me what you want and I’ll fight for you”. That is what we received from other dealerships namely Prestige. The process was so fast that the paperwork was done and we were through finance with Derek Metoyer (great guy) before the vehicle was even finished being prepped and gassed for us. I highly recommend Auto Nation. I will definitely use them in the future.Hi, your comments keep us motivated and working hard for all our guests! We appreciate your recommendation of Autonation Buick GMC Henderson and we hope to be of service again in the future.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 09/25/2024